Frequently Asked Questions

Ski Rentals
FAQ

Does Ski Butlers bring extra boot sizes? Yes, Ski Butlers brings a variety of boot sizes to ensure a perfect fit.
What if there is a problem with the equipment during the rental? Ski Butlers will take care of the problem within the hour. Call us and let us know where to meet you.
Can I switch to a ski/snowboard during my rental? Yes, as long as there is availability. There is a $25 switch fee.
Is there a minimum rental period? Two days.
What is the cancellation policy? There is no cancellation policy! You may cancel any time before your scheduled delivery time. The only reason we believe you will cancel is if there is an emergency or you have travel issues. Those are all out of your control and we understand if you have to cancel.
When do you charge the credit card? We charge the credit card after the delivery.
Is there a delivery service fee? No.
What are the benefits of Ski Butlers Plus? Ski Butlers will keep your information on file for easier and faster reservations in the future. Ski Butlers will also keep track of all the equipment you rent.
Can I make a Ski Butlers Plus account if I have already made a reservation? Please go to the "Reservations" tab and select “Find a Reservation” and then select “Create Account” on the “Confirmation Page” of your reservation.
Can I buy the skis I rent? Ski Butlers will credit you two rental days towards the purchase of the equipment you rented if you choose to buy the equipment. Equipment will not be available to purchase until after President's Weekend.
Discount Options at Vail/Beaver Creek and Park City/Deer Valley/Salt Lake: Save 15% when you book online for 6+ days or have a group of 15+. Blackout dates apply for all discounts for the 2011/12 season:12/26-1/1, 2/16-2/26, and 4/1-4/8.
Discount Options at Aspen/Snowmass, Breckenridge/Keystone/Copper, Jackson Hole, North Lake Tahoe, Steamboat, and Telluride: Save 10% when you book online 7 days in advance. Save 15% when you book online for 6+ days or have a group of 15+. Blackout dates apply for all discounts for the 2011/12 season:12/26-1/1,1/13-1/16, 2/16-2/26, and 4/1-4/8.
Discount Options at North Lake Tahoe: Save 10% when you book online 7 days in advance. Save 15% when you book online for 6+ days or have a group of 15+. Blackout dates apply for all discounts for the 2011/12 season:12/26-1/1,1/13-1/16, and 2/16-2/26.
Discount Options at South Lake Tahoe: Save 15% when you book online 7 days in advance. Save 25% when you book online for 6+ days. Blackout dates apply for all discounts for the 2011/12 season:12/26-1/1.

Discount Options at Whistler: Save 10% when you book online 7 days in advance. Blackout dates apply for all discounts for the 2011/12 season:12/26-1/1.

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Ski Rentals

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