Aspen Customer Reviews

Net Promoter Score: 91.3%


The Net Promoter Score, or NPS®, asks one single question ---- How likely is it that you would recommend Ski Butlers to a friend or a colleague? It is a straightforward metric that holds companies and employees accountable for how they treat customers. It has since been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. Companies with the most efficient growth engines operate at NPS efficiency ratings of 50 to 80%.
Posted on April 19, 2012 by andrea garr
Ski Butlers makes the worst part of skiing, dealing with the equipment....enjoyable!

Posted on April 11, 2012 by Jeff Mandala
Great. Easy. Wonderful. Friendly. Couldn't ask for an easier transaction!!!

Posted on April 10, 2012 by Aime Froeman
Everyone was so helpful, friendly and wonderful. it was the perfect experience and we will for sure rent agin next year with you.
Thank you to everyone there-You are all amazing!

Posted on April 10, 2012 by José casado
I ask for me the best equipment ,and i dont feel that was the prime .
Pouder ,I think you call
So ,no problem
Tanks

Posted on April 05, 2012 by John Krause
Outstanding service!

Posted on March 29, 2012 by Cherie Hoffman
Not crazy about the Rossignal only selection.

Posted on March 28, 2012 by Miles Higgins
Excellent customer service. Ski Butler makes it so easy to rent skis and boards. Love the idea!

Posted on March 26, 2012 by Barbara Misasi
Easy. Great service!!!! Would use again.

Posted on March 26, 2012 by Christopher Harland
Great service as always, thank you.

Posted on March 26, 2012 by Joseph Galang
The equipment was great and the process was fast and easy, which is what I wanted due to my short visit to Snowmass.

I would recommend that you bring 3 pairs of boots to be sure of size. Had the driver brought 29.5, i probably would have taken those instead of the 30.5 I used, but I didn't have the opportunity to compare. He offered to switch them out, but I didn't want to be bothered with the exchange. This didn't detract from my satisfaction with the concept and I would definitely rent again. Now I know my size is 29.5. Hopefully you've captured this info in my profile for next time.


Posted on March 23, 2012 by Steven Carr
Every staff member we came in contact with whether in person or telephonically were great and took care of us to our satisfaction.

Posted on March 21, 2012 by Shannon Bell
Ski butlers went above and beyond to accommodate me during our stay in Snowmass, CO. They ski's were amazing, boots like new! Will always use Ski Butlers!

Posted on March 21, 2012 by John Wallace
Used your services 3 times now. You are as good with service as Discount Tire!

Posted on March 20, 2012 by Brandi Boucvalt
Love using you. Have always been great to us.

Posted on March 20, 2012 by Michael Rath
to expensive other than that expereince was great.

Posted on March 17, 2012 by Steve Hoagland
Prompt, nice job.

Posted on March 15, 2012 by Lisa Creed
Best thing we have ever done!!! Very professional and always there when we needed them!! Our son broke a pole so we called our butler 10 min later they met us on the slopes with a new pole!! Does not get any better than that!! We will never stand in line for rentals again!! Made our family ski trip easy!!! Best idea ever!!!

Lisa C

Posted on March 14, 2012 by Todd Kriney
Great service. Do not love rossignol skis for top end rentals. Would face liked a choice.
For my kids and wife they loved the skis

Posted on March 13, 2012 by Kerry Maxey
The staff at Ski Butlers in Aspen was extremely helpful and very nice! Can't wait to come back and use them again!

Posted on March 08, 2012 by Dwight Winstead
Very satisfied, rented twice this year, Deer Valley and Aspen. Both without a hitch. Thank you!

Posted on March 05, 2012 by Lisa Hawkins
Awesome, pain free service! Thanks guys!

Posted on March 03, 2012 by Wayne Hawksley
Brandon was outstanding, The skies provided were great. We are looking into buying Rossignol Skies when we return home. Thanks Ski Butlers for making our trip to Aspen extra special.

Posted on March 02, 2012 by Dave Fritzsche
Without question, I would use Ski Butlers again. They were courteous, professional, timely, and extremely customer service oriented. I left my ski helmet on the bus in Aspen, and was leaving the next day. I called Skit Butler's and told them about it. They said they would do all they could to locate the helmet, and if they found it, they would not charge me for it. Well, they found it the very next day as I was on my flight home. They also my own ski goggles still attached to the helmet. They called me to tell me the great news and to confirm my shipping address. Within days, my goggle arrived at my house.Ski Butlers has my business next time I ski, period.

Posted on February 29, 2012 by Alastair Tse
The only reason for the low score was because the board that was shown on the website was different from what I got. And for the price, I thought it would be very similar.

However, the service was great and the delivery and pick up is super convenient, so I'd definitely use it again.

Posted on February 29, 2012 by Jill Wexler
Each person I interacted with at Ski Butlers was courteous and friendly. Our skis and boards arrived in a timely manner and we were each outfitted efficiently. All in all I would highly recommend Ski Butlers! Thank you for helping make what can be a hectic process so easy.

Posted on February 28, 2012 by Barron Sexson
Everyone was great to work with during our stay in Snowmass. My wife wanted to swap her powder skis for a better carver during our third day, as the fresh powder had broken down. I made a call on the mountain and you guys made arrangements to meet us in front of Sneaky's to make the change. No re-fitting or taking off boots to fit into the new skis, as you already had her information and were able to make the adjustments in your shop before meeting us!! Great service and very accommodating to our needs! We will definitely use you on our next trip.
Thank you!

Posted on February 27, 2012 by Renato Lopes
Very friendly customer service - great patience with non-native english speakers.

Posted on February 27, 2012 by Craig MacNaughton
Aspen/Snowmass - Fabulous service and equipment. My ski's and boots were brand new and the delivery guys were attentive and very knowledgeable. I recommend Ski Butlers to anyone looking for rentals

Posted on February 27, 2012 by Carlos Mouynes
Great customer service

Posted on February 24, 2012 by Timothy Saterbak
With your popularity growing - you'll need to upgrade your type III skier offerings. I skied on the Rossi twin tips...would have been nice to access some all mtn carving skis.

Great concept! you equipped 9 persons beginner to expert, kids and adults alike.

Will use your services again & agsain!

Posted on February 22, 2012 by jane quirk
Very pleasant and knowledgeable staff.

Posted on February 22, 2012 by Elizabeth Lobiondo
Truly 5 Star service all around. Highly recommend.

Posted on February 22, 2012 by Jack Gordon
Extremly easy & convenient

Posted on February 22, 2012 by Louise Reiner
Excellent Service!

Posted on February 22, 2012 by Bill Hilbert
Equipment is excellent, good variety from beginner to expert. Delivery was well coordinated and very timely. If you come west leave your equipment at home and save on the airline fees and hassle.

Posted on February 19, 2012 by Robert Brown
The for order I made went flawlessly and I was very impresses with the service and timeliness. The second order I made, did not work out at all. I would still recommend the service, but will not use ski butlers in a time crunch.

Posted on February 16, 2012 by Andrew Lincoln
Great service! Ski Butlers showed up to our hotel when they said they would, outfitted a crew of 10 guys with no hassles!

Posted on February 15, 2012 by Sarah Stewart
Great service, as always! Thanks!
-Sarah from TN

Posted on February 12, 2012 by Hugh Scott
great to work with you guys- I've never been disappointed- Hugh scott

Posted on February 09, 2012 by Dwight Kinsey
Service was great. Very prompt and friedly. The equipment selection was a bit limited.

Posted on February 07, 2012 by Rushmi Kumar
Great service guys!

Posted on February 03, 2012 by Dana Cohen
Your service made my trip a pleasure. No hassle, no lines. Would never travel another way again.

Posted on February 02, 2012 by Greg Silich
We are long standing Ski Butler's customers used your rental for both Colorado and Utah ski trips (good friends of Riley's uncle Will).

This last trip was a bit of an exception to your oustanding service as the initial ski's and snowboards were not sized consistent with our rental requirements provided. Since we are not expert skiers we found this out from our ski instructors. The guys were very cordial though. thanks Greg Silich






Posted on February 02, 2012 by Richard Putt
Kid that did the fitting was awesome. Confirmed delivery and pick up times. I couldn't be more satisfied. It is the only way to rent.

Posted on February 01, 2012 by Richard Elmslie
Very good and we did refer business. Thanks

Posted on January 31, 2012 by patricio cubillos
Great service.

Posted on January 31, 2012 by Zach McAfee
Excellent service and equipment was of very high standard. Would use and recommend your service in the future.

Posted on January 30, 2012 by RICHARD COHEN
Excellent concept! This is the first time we worked with your company. the gentlemen who serviced us were bright, attentive to our specific needs and personable. i was extremely satisfied and can't imagine walking back into a store.

Posted on January 20, 2012 by Shannon Grant
Overall amazing service! Staff was very friendly and knowledgeable and made the process effortless from my end. We recommend to anyone.

Posted on January 20, 2012 by Eyal Kessous
This service is amazing! My flight arrived at 10:30am and I was on the mountain by noon!! There is no way I could have gotten my equipment set up so efficiently without ski butlers. I couldn't ask for better service. Extremely friendly, knowledgeable, and punctual. Also, quality of the equipment is very high. They set me up with the best skis I have ever used. I would give ski butlers my highest recommendation!!! Great job!

Posted on January 20, 2012 by Sandy Young
Donald could not have been more helpful. He showed up on time and was knowledgable and charming We are going to Park City in two weeks and hope Ski Butler will be providing us with equipment

Posted on January 19, 2012 by Clinton Woody
These guys were outstanding. Their service and knowledge was great. I will rent from them again.

Posted on January 19, 2012 by Julie thauer
Great service!! Very efficient and convenient!

Posted on January 19, 2012 by Liz Ferrari
Excellent service. A relaxing and pleasant way to rent equipment. Friendly staff; arrived quickly; and great with kids. Well done.

Posted on January 18, 2012 by Jackie Boudreaux
Great and prompt service!

Posted on January 18, 2012 by Jerry Tapley
I hope I never have to make a trip to the rental store again!

Posted on January 16, 2012 by Jim Banko
Awesome service. Very responsive, equipment was in very good condition and it was a pleasure not dealing with the whole rental shop process and lines. Thanks.

Posted on January 14, 2012 by David Dulberg
You guys are amazing - best service that I have ever seen and your staff is great. I've used you in Whistler, Utah and Aspen and consistently good wherever I go.

Posted on January 12, 2012 by Luiz Affonso
Amazing experience! You guys are the best. Prompt service and fantastic staff. Congrats

Posted on January 12, 2012 by Brad Domingue
The only thing I had was I got an ad that if I liked ski butlers on Facebook I would get 15% off. And I don't believe I got the 15% off even tho I liked it on Facebook. The people were very nice that came to our room to help us with equipment.

Posted on January 11, 2012 by Amy Corey
Riley and his team in Snowmass are the BEST! Don't miss out using Ski Butlers. I highly recommend them.
Thanks guys for making our trip even better!
Amy Corey
Indiana

Posted on January 06, 2012 by Michelle Clark
Your service with a smile is terrific. I'd certainly rent again and recommend you to others as I have already done.

Many thanks,

Michelle C.

Posted on January 05, 2012 by Janet Kurtz Seifert
Your service was so much more convienient than visiting a ski store!
It worked out so well and was easy .

Posted on January 04, 2012 by Michael Regala
Brandon was such a great guy to work with! A day in, I changed my rental term length and switched from a snowboard to skiis... Brandon didn't even hesitate to make all of the necessary arrangements and deliver the new gear. Next time you're in Aspen, do yourself a huge favor give him a call.

Posted on December 29, 2011 by David Burkhardt
Great service! Personable and helpful. Flexibility in accommodating drop off and pickup times and places alleviated any worry, allowing us to enjoy our time on the hill. Thank you!

Posted on December 28, 2011 by Tim Scherling
You guys were recommended by a friend, and exceeded all expectations. I will continue to recommend you guys, and use you guys when I'm in the area.

Posted on December 21, 2011 by Steve Gatlin
Great job as usual...!

Posted on November 26, 2011 by Cori Snelson
The guys were incredibly nice and really made me feel comfortable. The fact that they came to our apartment to drop off and pick up the equipment made it so easy! Loved working with you guys!:)

Posted on April 16, 2011 by Bill Underwood
I have used your service in Steamboat, Heavenly, Beaver Creek and Aspen. The quality has been exceptional in each location and the friendliness and service was beyond my expectations. I doubt that I will ever stand in line again for equipment.
Bill

Posted on April 12, 2011 by Kathryn Vacher
Justin and Kylie could not have been more helpful. Great team!

Posted on April 05, 2011 by Mark Waterloo
Sam and team were great. On time, had all the sizes and options available. I called about a boot size a day after we received our stuff and he came right over to check on the boots.
I also asked for a special pick up at the mountain and he was completely accommodating.
Sam and Team are the best!!!

Posted on March 31, 2011 by Christopher Harland
GREAT SERVICE, THANK YOU VERY MUCH.

Posted on March 23, 2011 by Michael Kennedy
Great service, made the trip to Aspen easy. Would absolutely use again!

Posted on March 22, 2011 by Michael Mitchell
Made our ski trip easy....

Posted on March 22, 2011 by Randall Iola
It is always a fantastic experience with Ski Butlers!

Posted on March 20, 2011 by John Willard
This was my first time trying something like this and I will never rent any other way again. The service was excellent and the gear was great. Thank you.

Posted on March 16, 2011 by Andrew Willard
Our flight was delayed by 20 hours, but you were able to adjust your work load and get us on the slopes 1 hour after we finally arrived in Aspen! You saved our day and got our vacation off to a great start!

Posted on March 10, 2011 by Mark Grauer
Renting through Ski Butler in Snowmass, CO was very convenient. Justin and Kylie were wonderful. They were responsive, knowledgeable and extremely accommodating. I would highly recommend Ski Butler.

Posted on March 10, 2011 by Steve Williams
Great job!

Posted on March 09, 2011 by Jerry Tapley
Great Service, Great Equipment, no Hassle

Posted on March 09, 2011 by Jeffrey Bennett
I thought that, for my wife and me, the service was excellent. We appreciated the handy door-side pick-up at the end of our stay. We noticed, however, there were others in our group that did not arrange in advance for reservations of a specific ski and they had some difficulty getting the perfect ski for themselves. Your selection is limited vs. slope-side shops. In the future I would always recommend one secures a specific reservation in advance.

Posted on March 07, 2011 by Peter Hubbell
I would suggest a place in your order form the length of ski required.

Posted on March 04, 2011 by Lovena Nickle
Ski Butlers is dependable and very flexible. I just passed several of their ads onto other trip leaders in my ski club and highly recommended that they use them when we go to several of their locations in 2012.

Posted on March 03, 2011 by Gary Jurkowski
We have used your service before and found the equipment, service, and people to be exceptional. Thanks for making our ski experience a happy one!

Posted on March 03, 2011 by Lynda Higgins
We were so impressed! Very convenient to our door step with out the hassle. The equipment was great, the boots were very comfortable. This saved us so much time. We were the first ones on the slopes each day.

Posted on March 02, 2011 by david greenwald
The Aspen Team are awesome. They picked great skis! I loved the upgraded boots.

Posted on February 18, 2011 by shawn van hove
Ski Butler Rocks

Posted on February 18, 2011 by Peter Van Camp
Great concept for ease and convenience in getting on the mountain quickly without the burden of traveling with equipment. The team was also very responsive and happy to just switch out a pair of ski's overnight during our stay to allow me to try a different length.
All around great experience...

Posted on February 18, 2011 by Lawrence Schwartz
Rented skis from Justin in Aspen. Everything worked out great. Perfect!

Posted on February 17, 2011 by mike geiger
get some new equipment

Posted on February 16, 2011 by Jennifer Till
Great! Exceptionally outstanding service--with big smiles!!!

Posted on February 16, 2011 by Suzanne Woods
Kylie and her husband, forgot his name, were superb. I tell all my friends to use you. Hello Riley
Suzanne Woods

Posted on February 16, 2011 by Joseph Costa
This is my fourth time renting from
Ski Butlers. The equipment has always been the latest technologies in new condition. The service is excellent and the convenience is unbeatable. Not the least of all, I no longer have to lug equipment through the airport. We will be back for more next year.

Posted on February 15, 2011 by Chip Hostutler
Justin did a great job of getting the right skis to me. I have been anxious to try rockers and had a great time on them.

Posted on February 15, 2011 by Connie Adler
Justin couldn't be nicer. Picked out all the right equipment for me.

Posted on February 14, 2011 by Sarah Stewart
Kylie is great! She went above and beyond for our group! Will definitely use Ski Butlers again. They made it so easy to fly in town, get to our hotel, and be skiing within the hour. Thank you!! - Girls from TN

Posted on February 14, 2011 by Pete McCormick
Frist class service all the way, no hassel, easier than shipping your own gear, boot upgrade was perfect with new top of the line rossi boots, the skis i requested were put right in front of me, size and brand. Perfect.
Most ski rental companies have thier employees skiing the new gear, and it's not avaliable when i arrive. Not Ski Butlers, you get the good stuff.
Thanks for your great service.
Capt. Pete Kona Hawaii

Posted on February 13, 2011 by richard hartley
Excellent service and good equipment - much better than than other rental equipment I've used.
Overall 11 points out of 10!

Posted on February 06, 2011 by Richard Johnston
It was very convenient to just leave the skis in a ski rack at the lodge and let you know where they were.

Posted on February 02, 2011 by Douglas Buffington
Timely, prompt, courteous, & professional. What more could you ask for? When we wanted to change/upgrade equipment midway through our rental they came out that evening and swapped everything out, no questions asked. Also able to extend number of days on rental with a simple phone call. Delivery and pick up could not have been easier!

Posted on January 22, 2011 by Michael Bloom
Justin was very helpful. Perfect service before and after.

Posted on January 08, 2011 by jeff Corey
Everyone with whom we worked was extremely courteous and very professional. We can't wait for next year's trip. The equipment appeared to be brand new and it performed flawlessly.

Posted on January 05, 2011 by Daniel Petre
Friendlt staff, excellent equipment and when we had an issue with a boot they were very quick to come and fix the issue...All round great service.

Posted on December 30, 2010 by jamie delsing
Snowmass team is AWESOME!! We've been using you guys for the last 5-6 years and have never been disappointed.

Posted on December 15, 2010 by Myla Young
You guys are fantastic. This is the first time I have used rented boots and not been in pain. The guys were very knowledgeable, courteous, and went above and beyond-- including helping us get my husband home after he injured himself skiing!

Posted on December 09, 2010 by James Hourican
The delivery and fitting service went way beyond my expectations. I had a finicky group of skiers and snowboarders and everyone was impressed. The service was super friendly attentive and accommodating. They were able to meet us on the slopes for equipment modifications and changes in our schedule. I will highly recommend to any and all skiers and boarders. Thank you.

Posted on December 09, 2010 by J. Farmer
Riley and Justin came by and within 10 minutes I was set up, fitted, and ready to ride! This is an awesome service and should be taken advantage of!!!

Posted on May 02, 2010 by Lynn Everett
Excellent service from Riley. I will always rent skis this way from now on. We even ate at the restaurants Riley suggested. Hope to see you next year.

Posted on January 06, 2010 by A. King
Thanks Riley!

Posted on January 06, 2010 by H. Mellick
Thanks Riley...see you Pres. weekend Happy New Year

Posted on December 07, 2009 by L. Carey
Thank you SO much for your AWESOME customer service for our “ski day” in Aspen. We will be sure to recommend you to our friends who are going to Aspen in January! We will hopefully be coming back next year! Thanks again!

Posted on March 09, 2009 by J. Pezold
I had a problem with the skis. After calling they promptly replaced the skis. Great service and very convenient.

Posted on February 25, 2009 by R. Carlson
It was great, I'll do this every time I go skiing from now on. RC

Posted on February 13, 2009 by L. Mattice
Riley and his crew were great to work with. They delivered all of our equipment right on time. They had no problem if we had to switch out any of the equipment, they were very efficient and helpful! We will definitely use Ski Butlers on our trip to Snowmass next year!' Lori Mattice and the girls from Tallahassee Florida

Posted on February 13, 2009 by C. Beam
Excellent job by everyone involved. Thank you. Cameron Beam

Posted on February 09, 2009 by D Hamilton
You folks do a great job! The service was first class and the equipment was great. I will definitely use you again. Don Hamilton

Posted on February 09, 2009 by S. Grant
Riley was totally awesome. I had to change my reservation several times and he was very understanding, patient and accommodating. I couldn't have asked for a better 'first' experience in having skis delivered to me. I would definitely, without hesitation, use this service again in the future.

Posted on February 05, 2009 by J. Senkowsky
Awesome job. Made the job of renting skis a breeze. We'll be back!

Posted on February 01, 2009 by D. Ryley
Riley was wonderful. He was prompt and took care of us multiple times. Sometimes he was at our condo 4 times in a single day - always with a smile !!

Posted on February 01, 2009 by R. Ohtto
Thanks guys, you did a great job and I appreciated your flexibility!

Posted on February 01, 2009 by J. Senkowksy
Awesome job. Made the job of renting skis a breeze. We'll be back!

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