Ski Butlers Blog
"Incredible! There is nothing else this good." - A. Reagan
Thanks for making this holiday season our best ever!
It is our promise to WOW your customers and be an extension of your brand. Our customer reviews and survey scores justify this.
Ski Butlers Net Promoter Score (NPS)* between November 1, 2011 and January 9, 2012 is 94.14%.
- 360 Promoters
- 12 Passives
- 5 Detractors
*NPS: By asking customers a single question on a 0 to 10 rating scale: "How likely is it that you would recommend our company to a friend or colleague?" Based on their responses, customers can be categorized into one of three groups: Promoters (9-10 rating), Passives (7-8 rating), and Detractors (0-6 rating).
Below are some customer reviews. We understand that you might not have enough time to read all our reviews but we wanted to share them anyways...
Ski Butlers ASPEN/SNOWMASS
Posted on January 04, 2012 by Michael Regala
Brandon was such a great guy to work with! A day in, I changed my rental term length and switched from a snowboard to skis... Brandon didn't even hesitate to make all of the necessary arrangements and deliver the new gear. Next time you're in Aspen, do yourself a huge favor give him a call.
Posted on December 29, 2011 by David Burkhardt
Great service! Personable and helpful. Flexibility in accommodating drop off and pickup times and places alleviated any worry, allowing us to enjoy our time on the hill. Thank you!
Posted on December 28, 2011 by Tim Scherling
You guys were recommended by a friend, and exceeded all expectations. I will continue to recommend you guys, and use you guys when I'm in the area.
Posted on December 21, 2011 by Steve Gatlin
Great job as usual...!
Posted on November 26, 2011 by Cori Snelson
The guys were incredibly nice and really made me feel comfortable. The fact that they came to our apartment to drop off and pick up the equipment made it so easy! Loved working with you guys!:)
Posted on January 04, 2012 by Jennifer Southerling
We were totally satisfied with the service that we received and will always refer our friends to use Ski Butlers when traveling!
Posted on January 04, 2012 by Sharon Guthrie
Our family was extremely please with the service of Ski Butlers. We will definitely use the service again. Thanks for making our experience with four small children very pleasing :-)
Posted on January 04, 2012 by William Pattison
My first time using your company. I was apprehensive about at 7am delivery for 28 people. The guys in green jackets worked like an army and we were all ready to go within 30 minutes. Drop off was easy. Your company made the whole experience a very easy task. Thank you. I will definetly be using you again next winter.
Posted on January 03, 2012 by Ronald Garnett
I wish the cable company had such prompt service. The delivery guy showed up promptly, adjusted and explained the equipment, and was very courteous throughout.
Posted on January 03, 2012 by CARLOS DE LA ROSA
Excellent service. Was surprised when we had a problem with one of our ski boots and you actually came out to the ski resort to swap it out. Then the next day you came to a restaurant to pick up a helmet that was left behind.
Thanks for your great service!!
Posted on January 03, 2012 by Katherine Carroll
This was by FAR the best experience! The equipment was RIGHT on from the start, the convenience of being delivered to your door beat standing in line in a HOT, overcrowded room was worth a little extra, so YES! SKI BUTLERS is going in my PHONE BOOK for EACH and EVERY TIME I SKI! Thanks!
Posted on January 02, 2012 by Keena Wooster
The Ski Butler experience was our first and it was awesome!! With 3 kids the ski rental processes can be grueling but with Ski Butlers coming to our condo allowing the kids to watch tv or play games while waiting for their fitting was great. Ryan was great to work with he took the time to make sure everything fit and was comfortable!! Wonderful experience, we can't wait to hit the slopes next year!!
Posted on January 02, 2012 by Dan Barnes
The service provided exceeded expectations. Friendly, courteous and helpful staff!
Posted on December 30, 2011 by Glenn Dooley
Very professional and prompt. Thanks
Posted on December 30, 2011 by Marc Geftman
I will never travel with skis again.
You were quick, efficient, friendly and took care of one of our boot problems professionally.
I would highly recommend you to everyone I know.
Posted on December 30, 2011 by Amy Douthitt
We had the pleasure of renting with Ski Butlers during our Christmas ski trip to Breckenridge. The entire process from on-line rental, delivery of equipment to pick-up, was easy, timely and professional. We highly recommend Ski butlers and would definitely use them again!
Posted on December 28, 2011 by Dan McNeil
Steve in Breckenridge did a great job dropping off my skis and setting them up for me. He, and all of Ski Butlers, did a fantastic job overall and I wouldn't hesitate for a second to rent from them again and would recommend them to anyone looking to rent. Thanks again and great job guys!
Posted on December 28, 2011 by Beth Wright
Ski Butler is the best discovery I have ever made. I will never wait in line for equipment again. Equipment is top of the line.
Posted on December 26, 2011 by Jamie Cooley
It was the best service I could have asked for. My husband and I were very pleased and will recommend your service to anybody that asks. We will use your comany the next time we go skiing.
Posted on December 26, 2011 by Leslie Cameron
Great experience - the guys were so helpful!
Posted on December 26, 2011 by Julie Gapstur
We couldn't have been happier. Alex and crew were VERY accomodating and informative. They made a family vacation of "herding cats" simple and stress free! Thanks - would highly recommend!
Posted on December 24, 2011 by Lisa Leifheit
Shawn, Mark and Casey provided exceptional service and always had a smile on their face. They earned a lifetime customer, THANK YOU!!!
Posted on December 24, 2011 by Kevin Greeson
Great service, the guys doing the set up always have a great attitude. Loved the equipment this year. Very competitive pricing and no lines.
Posted on December 19, 2011 by Katrina Eaton
I never imagined I would use a delivery service as I thought it would cost more, but through a lodging package we were signed up for Ski Butlers and were really surprised. The service was fast and easy, no more lines or stinky equipment rooms!
Posted on December 16, 2011 by R Curtis Hine
There's no reason to consider any other way of renting equipment after my first experience with Ski Butlers.
Prompt, friendly and helpful!
Posted on December 15, 2011 by Brittany Blackwell
Absolutely the best decision I made! I have recommended Ski Butlers to everyone!
Posted on December 15, 2011 by Josh Beckenstein
I've rented through you twice now. The people are always curteous, accomodating, and helpful beyond just rental equipment. Thanks again!
Posted on December 11, 2011 by Warren Towe
Great service, the guys were awesome.
Posted on December 07, 2011 by Joseph Scherr
We've been using Ski Butlers since 2006, and have always had great service. This Thanksgiving at Breck was no different. The guys are always friendly, on time, and accommodating. Thanks to Keith, Shawn and the rest of the guys at Ski Butlers! Joe Hornung-Scherr
Posted on December 02, 2011 by Ron LeGault
This is a great service. Your representatives were knowledgeable and very customer service oriented.
Posted on December 01, 2011 by Dam Sunwoo
Excellent service. We requested boot size changes and helmets during our stay, and Ski Butlers were very prompt to meet our needs. Thank you, guys, for making our ski trip memorable!
Posted on November 30, 2011 by Delina Walker
Excellent. I don't see anything that needs to be changed. Staff was knowledgeable and pickup was fast. You helped make our first ski/snowboard trip a great experience. Keep up the good work.
Posted on November 30, 2011 by Mary Palinski
Ski Butlers is a fast, convenient and very easy service to use. They came to the house we were staying in and even came back when the equipment needed to be changed. Very pleasant and courteous. I would highly recommend them. I have used them for several years.
Posted on November 29, 2011 by Mary Macintosh
We were more than satisfied with the service you provided us on our vacation! It was the first time for both our families to use your service and we were just amazed how knowledgeable and professional your staff was. The first day one of our kids wanted to change their skiies in and get a snowboard and within a half hour a staff member was at the slope and found us in the midst of 1000's of pepole and changed out his equipment. I would HIGHLY recommend Ski Butlers! Thank you again for making our vacation great!!
Posted on November 29, 2011 by Tomai Lee
Excellent/superb/awesome customer service. I strongly recommend.
Ski Butlers JACKSON HOLE
Posted on January 05, 2012 by Patricia Dabrowski
Excellent customer service from everyone I worked with!
Posted on January 05, 2012 by Wendy Daugherty
Each time we have used Ski Bulters has been a wonderful experience. They understand customer service! From delivery with a smile to our room to pick up at the parking lot at the bottom of lift on our final day, we were always treated exceptionally well. Their equipment is top of the line and in excellent condition as well. We've rented through Ski Butlers at multiple locations and have found each site to be as good as the last.
Posted on January 03, 2012 by Jacob Glenn
Great crew and equipment as always in jackson hole!
Posted on January 02, 2012 by Dan Jensen
The snowboard gear was top class. My instructor helped adjusting my bindings. It could have been done when delivered.
Posted on December 31, 2011 by Kimberly Cross
We would recommend these guys to any day of the week! Their customer service can't be beat!!!
Posted on December 28, 2011 by Todd Daniels
You took the hassle out of our ski trip. The ski rental and return is always a beating, but you guys made it quick and easy. Will never go skiing again without using Ski Butlers. I can't recommend you enough.
Posted on December 27, 2011 by Margaret Moore
The workers at Ski Butlers are awesome!! You could not ask for a more helpful and accommodating service. Whether you're staying on the mountain or in town, give these guys a call! Sure beats waiting in line!
Posted on December 27, 2011 by David Greenwald
third time client..totally satisfied..
Posted on December 26, 2011 by David Sweet
Very accommodating when our flight was late getting in. Also, the rep met us at the bottom of the runs on the last day to pick up our equipment. I won't rent elsewhere again!
Posted on December 26, 2011 by Amber Reagan
Incredible! There is nothing else this good.
Posted on December 25, 2011 by James Pitts
Ski Butlers. Cannot say enough good things about the service. Th e equipment was perfect. The personal care they gave us on our vacation to Jackson Hole Wyoming was top notch. Mike, the technician that fitted us for our skis did an outstanding job. He was patient, informative and personable.
I would highly recommend Ski Butlers for your equipment.
Thanks for helping make our vacation a memorable one.
Jimmy Pitts, North Augusta, SC
Posted on December 24, 2011 by Anna Romanosky
Y'all are awesome!!!
Posted on December 23, 2011 by Maria Bililies
Very helpful and accommodating staff.
Ski Butlers NORTH LAKE TAHOE
Posted on January 04, 2012 by Brittany Wilson
Excellent service. I'll never stand in line with 3 kids again. I'm so glad we've found out about your service. It takes the hassle out of skiing.
Posted on January 03, 2012 by Sandy Mertel
The whole arrangement was fantastic! I don't even think there is anything that could be improved on.
Posted on January 03, 2012 by Jeffrey Troiano
Great Service, great value.
Posted on January 02, 2012 by Randy Hudson
Ben and the North Tahoe SkiButlers did a great job of outfitting our family for a skiing vacation. The equipment was first class, and the service was excellent. The need for a boot size increase during the rental was handled quickly by SkiButlers meeting us at the ski resort. We will definitely be a repeat customer.
Posted on January 01, 2012 by Mark Way
The guys were terrific! We needed to have boots and skis exchanged a few times and the guys were there at our house, eager to make sure we had a positive experience. They even made two separate trips to the slopes! Wow! Great service! Mark, Dallas
Posted on December 30, 2011 by Natalie Moyce
The employees are awesome and helpful, and came to give me a smaller board on the mountain, which was the best! I would highly recommend Ski Butlers over any other rental service.
Posted on December 28, 2011 by Christine Yuan
The service was excellent- friendly and responsive!
Posted on December 28, 2011 by Matt Sugden
You exceeded expectations by a mile. Superb service.
Posted on December 27, 2011 by Doug Smith
The Service was excellent! I have a large family and waiting in line at a ski shop for everyone to complete the rental transaction is painful. The hand delivery of rentals at our convenience was ideal.
Posted on December 27, 2011 by Dora Oh
Definitely when we ski in the US. My son did not really know the fit till he skied for 1 day. The people were very helpful and responsive and brought another boots for him to chg the nxt day. Equipment were all new and great brand. Enjoyed the equipment!!!!
Posted on December 27, 2011 by John Corrigan
Ben and the guys showed up with an hour of me placing my order. Picked up everything on Christmas Eve of all days. Fantastic service as usual.
Posted on December 27, 2011 by Jim Ruxin
Alex is great.
Posted on December 25, 2011 by Terry Duhon
Ben, our ski bulter, was fantastic to work with, very helpful by answering questions that we had and making us feel at home, he was a real gem!
We are very happy we used Ski Butlers, it was worth every penny.
Thanks Ben and SB!!
Ski Butlers PARK CITY/DEER VALLEY/CANYONS
Posted on January 05, 2012 by Thomas Chambers
Convenient and flexible. Good quality equipment. You get what you pay for.
Posted on January 05, 2012 by Laura Cerow
Great service and very flexible when we made changes.
Posted on January 05, 2012 by Thomas Gibson
Posted on January 04, 2012 by Laurie Hood
Love you guys!!
Posted on January 04, 2012 by Mara Flanagan
Fantastic service! Extremely punctual - I was on the slopes in no time!
Will definitely use Ski Butlers again!
Posted on January 04, 2012 by Jacob Darby
Very friendly service. Super accomodating with schedule changes. Truly a model of customer service. Also received upgrade on skis which was a nice touch and much appreciated.
Posted on January 04, 2012 by Anna Fonseca
Service was wonderful - great staff and team.
Posted on January 04, 2012 by Rachel Horowitz
Service was excellent, staff was friendly and accomodative and equipment was in excellent condition. Prices were a bit high vs. some of your competitors, but that was the only drawback...otherwise, Ski Butlers was perfect; thank you!
Posted on January 04, 2012 by Theodore Murphy
Posted on January 03, 2012 by Jonathan Hochberg
Posted on January 03, 2012 by Sue Boice
A great service. Will use them again.
Posted on January 02, 2012 by Anita Baloow
Very nice and friendly gentlemen. Service was smooth and fast.
Posted on January 02, 2012 by Christopher Attwell
Efficient and great.
Posted on January 01, 2012 by Margie DeHaan
Nicholas was fantastic! My family was skiing for the first time in Deer Valley. He was quick to put us at ease as well as fitting all 5 of us with boots and skis. All done with a smile and a sense of humor - it was even Christmas week! We will definitely ask for him again and use Ski Butlers. What a great service.
Posted on December 31, 2011 by Stan Boney
My boots were loose. I thought that there would be a couple pairs of boots to chose from? Other than that, the service was great.
Posted on December 31, 2011 by anthony depaul
Simple, easy, and quick.
Ski Butlers SOUTH LAKE TAHOE
Ski Butlers South Lake Tahoe
Posted on January 03, 2012 by Diane Oswald
Ski Butlers provides the kind of service that is all too rare these days! They are knowledgeable, responsive, and customer-focused. I wish they could teach other organizations how to provide great service and add value! Diane O.
Posted on January 03, 2012 by Michael Lac
The guys at Ski Butler were great and the delivery was on time and service was awesome.
Posted on December 29, 2011 by Jeff Erickson
Outstanding service! Have used them multiple times and has always been a great experience!!!
Posted on December 26, 2011 by Lawrence Marks
Excellent service, on time, flexible with friendly and quality world-class customer service!!! You can't go wrong!
Posted on December 26, 2011 by Austin Bratkiv
Excellent rental again! Very timely, polite, and know what they are doing. Definitely would rent from them again when in Tahoe.
Posted on December 25, 2011 by Rene Uresti
You all Rock!!!
Posted on December 23, 2011 by Don Dupere
Fast, professional and courteous service. They are truly at your service. Relax and and let them take the stress out of rentals. No lines and at your convenience.
Ski Butlers STEAMBOAT
Posted on January 05, 2012 by Bowe Craine
Excellent & courteous service.
Posted on January 03, 2012 by Pat Crawford
Service was AWSOME! I would recommend this company to everyone as a way to serve and satisfy a customer. I also don't miss hauling and paying the luggage fee at the airport anymore.
Posted on January 02, 2012 by Tom Kane
Great customer service. Went out of their way to make sure the equipment was right for the person and conditions.
Posted on January 01, 2012 by Lisa Wilson
we have been skiing on rental equipment for 15 years and getting the equipment is always the dreaded event of the first evening. Not this year! Ski Butlers is the best thing we did this year, they were very responsive to all the changes in size of boots, advice on equipment and even switching to snow boards. Will definitely use them again!
Ski Butlers TELLURIDE
Posted on January 04, 2012 by Kyle Fagin
The Telluride team was great....nice, professional, accommodating and they went out of their way to help us out with people coming and going different times, switching from skis to boards, etc. You guys provide a great service...thanks and Happy New Year!
Posted on January 02, 2012 by John Jacob
Great Job once again. 3rd time we have used S.B. and we love the service and equipment! Great Prices too!
Posted on January 01, 2012 by Lori Green
Every one of the fellows that brought us the equipment was excellent! They took the time to explain what we needed, gave us answers to other questions we had and were just genuinely nice people.
Ski Butlers is definitely someone we would use again in any of the resorts they are available!
Ski Butlers VAIL
Posted on January 04, 2012 by Craig Weaver
Your service is awesome !!! With 2 young kids needing to be fitted for skis and boots, being able to do it in the comfort of our condo in Vail was wonderful !!!
Posted on January 04, 2012 by Reid Porter
You all have great customer service. Very dependable year after year! thank you
Posted on January 04, 2012 by David Bates
I can't say enough about the excellent service and flexibility of your staff. I've already recommended Ski Butlers to several people in the Beaver Creek area and will continue to use your services. Thanks for making our trip so enjoyable!
Posted on January 04, 2012 by Stacey Andrews
Wow! Ski Butlers was the best way to do rentals. The associates were friendly, professional and so easy to work with! Delivery and pick up were flexible and they always had what we needed. This is the only way I'll ever rent ski equipment from now on. Thanks!!!
Posted on January 04, 2012 by Dave Deschamps
We couldn't say enough of how great the service was and meeting Matt and the others was awesome!!
Posted on January 04, 2012 by John Lacy
nice young men working for you!
Posted on January 04, 2012 by Connor Fleming
Wonderful service! Thank you!
Posted on January 03, 2012 by Eric Casola
You guys were great!! most definitely using your services again when i can.
Posted on January 01, 2012 by Marsha Tate
Wow! What a delight it was renting my equipment from Ski Butlers! They answer the phone on the first ring, remember me from previous seasons, take time to assure a proper fit, show up on time for delivery, their equipment is top drawer, and their pricing is a full 20 % lower than the ski rental shop (Beaver Creek Sports) at my hotel (Ritz Carlton Bachelor Gulch).
Ski Butlers WHISTLER
Posted on January 03, 2012 by Sonia Sachs
Excellent service, timeliness, responsiveness, and equipment. We look forward to booking again with you on our next visit in Dec 2012!
Posted on January 01, 2012 by Chris Sadler
The perfect service. Brilliant idea and well executed.
Posted on January 01, 2012 by Gordon Curl
Wanted to compliment your team - Corey was great, and I believe customer service means the most when the unforeseen happens. I didn’t communicate with you last night because it was in fact me that was injured, well drugged while family was getting me back to Vancouver through pretty bad weather. So nice to pick up nothing but polite, caring and understanding messages from your company this morning, especially when I left you pretty much in the dark, and knowing the importance of getting the equipment back at this busy time of year.. means so much when hurting badly.
Ski Butlers is a great service and I will spread the good word!!
Happy New Year, and thanks again…
Posted on December 31, 2011 by Diane Dowdell
I was very satisfied with the very friendly, timely service, as well as the quality of the equipment. Unfortunately, the first pair of boots that was provided to my daughter was too large, which led to her having shin pain and to us all missing two days of skiing. However, Ski Butlers promptly came to our condo and provided other boot options. She was able to ski our last day and the additional day's rental was provided free of charge, which I felt to be quite fair. Perhaps the misfit of the first boot could have happened with other rental services. I would suggest that the importance of proper fitting be reviewed with all staff delivering boots to ensure the best fit.
Posted on December 30, 2011 by Jenny Risk
Great service - very timely and returned quickly to swap out skis when we needed a new size.