Frequently Asked Questions


Does Ski Butlers bring extra boot sizes?
Yes! Yes! Yes! This is our #1 question and we have it covered. Sit back and relax, as we bring a variety of boot sizes to ensure a guaranteed perfect fit.
 
What if there is a problem with the equipment during my rental?
We're on our way! Simply give us a call, let us know what's not quite right and we'll be there within 30 minutes. Boots feel a bit off? No problem, we'll bring a variety of other options. Skis too long or too short? We've got plenty of inventory to find the perfect pair! Just give us a call and let us know where to meet you. Kids wearing you down, skiing circles around you? Sorry, you’re on your own for that one.

Can I switch from skiing to snowboarding or vice versa during my rental?
Wow, you are the ambitious type! Yes, as long as there is availability you are more than welcome to switch as much as your heart desires! 
 
Is there a minimum rental period?
Only two days.
 
What is your cancellation policy?
Ski Butlers has no cancellation policy! You may cancel any time before your scheduled delivery. The only reason we believe you will cancel is if there is an emergency or you are having travel issues. Those are all out of your control and we understand if you have to cancel. (We know, you are thinking, “Boy, those Ski Butlers are so nice!”)
 
When do you charge the credit card?
We charge the credit card after the delivery, once we know you are more than satisified with our service and equipment. During the booking process, your credit card is used to hold your reservation only.
 
Is there a delivery service fee?
No way! We don't have any hidden fees.
 
What are the benefits of Ski Butlers Plus?
Ski Butlers Plus will keep all your information on file for easy and fast reservations during future bookings. Login 24/7 to make a new reservation, re-book past reservations, and more.
 
Can I make a Ski Butlers Plus account if I already have a reservation?
We've thought of everything. Please go to the "Reservations" tab and select “Find a Reservation” and then select “Create Account” on the “Confirmation Page” of your reservation.
 
Can I buy the skis I rent?
For sure! Most equipment will not be available to purchase until after March 1st. You may also visit our new Ski Butlers Outlet to view the equipment we have for sale.

Can I buy other products with my rental?
Of course you can! Shop thousands of items at the Ski Butlers Store and have your items shipped directly to your accommodations with free 2nd day shipping on orders $50 or more.

Can I rent clothing with my rental?
You know it! Ski Butlers has partnered with multiple clothing rental partners in each of our markets. Simply call or email the location you are renting from and our friendly Team Members can help you get set up with clothing rentals.
 
Discount Options at Vail/Beaver Creek & Park City/Deer Valley/Canyons/Salt Lake City:
Save 15% when you book online for at least 6 consecutive days or have a group of 15 or more. Blackout dates apply for all discounts for the 2015-16 season: 12/19/15-1/3/16, 2/11/16-2/21/16 and 3/19/16-3/26/16.
 
Discount Options at Aspen/Snowmass, Breck/Keystone/Copper & Jackson Hole. 
Save 10% when you book online 7 days in advance of your delivery date. Save 15% when you book online for at least 6 consecutive days or have a group of 15 or more. Blackout dates apply for all discounts for the 2015-16 season: 12/19/15-1/3/16, 2/11/16-2/21/16 and 3/19/16-3/26/16.

Discount Options at Telluride: 
Save 10% when you book online 7 days in advance of your delivery date. Save 15% when you book online for at least 6 consecutive days or have a group of 15 or more. Kids Rent FREE with each paying Adult Rental of 4 days or more with our Performance Package or above. Sport Package is not eligible for this promotion. Blackout dates apply for all discounts for the 2015-16 season: 12/19/15-1/3/16, 2/11/16-2/21/16 and 3/19/16-3/26/16.

Discount Options at Steamboat: 
Save 10% when you book online 7 days in advance of your delivery date. Save 15% when you book online for at least 6 consecutive days or have a group of 15 or more. Kids Rent FREE with each paying Adult Rental of 5 days or more with our Performance Package or above. Sport Package is not eligible for this promotion. Blackout dates apply for all discounts for the 2015-16 season: 12/19/15-1/3/16, 2/11/16-2/21/16 and 3/19/16-3/26/16.
 
Discount Options at South Lake Tahoe:
Save 15% when you book online 7 days in advance of your delivery date. Save 25% when you book online for at least 6 consecutive days or have a group of 15 or more. Blackout dates apply for all discounts for the 2015-16 season: 12/19/15-1/3/16, 2/11/16-2/21/16 and 3/19/16-3/26/16.

Discount Options at North Lake Tahoe:
North Lake Tahoe save 10% when you book online 7 days in advance of your delivery date. Save 15% when you book online for at least 6 consecutive days or have a group of 15 or more. Blackout dates apply for all discounts for the 2015-16 season: 12/19/15-1/3/16, 2/11/16-2/21/16 and 3/19/16-3/26/16.

Discount Options at Whistler/Blackcomb:
Save 10% when you book online 7 days in advance of your delivery date. Save 15% for groups of 15 or more. No blackout dates for multi-day discounts. Blackout dates apply for all discounts, besides multi-day discounts for the 2015-16 season: 12/19/15-1/3/16, 2/11/16-2/21/16 and 3/19/16-3/26/16.