North Lake Tahoe Customer Reviews

Net Promoter Score: 96.5%


The Net Promoter Score, or NPS®, asks one single question ---- How likely is it that you would recommend Ski Butlers to a friend or a colleague? It is a straightforward metric that holds companies and employees accountable for how they treat customers. It has since been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. Companies with the most efficient growth engines operate at NPS efficiency ratings of 50 to 80%.
Posted on May 04, 2012 by Harvey Gahl
Ben and team were very helpful , professional and punctual. A fresh and innovative way of hiring equipment.

Posted on May 01, 2012 by Dan Sherman
Using Ski Butlers is easy and actually fun. Their friendly staff delivered the equipment right on time and right to the lobby of my hotel. Everything was extremely easy and I would absolutely recommend their services to my friends and family.

Posted on April 27, 2012 by Maile Keone
Best service of any vendor. Quick delivery and friendly staff. I'm spoiled now, and won't ever be able to go in a rental shop again!

Posted on April 23, 2012 by Pete Kovacevic
Great service and prompt delivery!

Posted on April 23, 2012 by James Lester
Really great service - so convenient, great equipment. Thanks!

Posted on April 20, 2012 by Kimberly Abshire
We were pleasantly surprised by our whole experience. We will definitely be using Ski Butlers again in the future!

Posted on April 13, 2012 by Colleen Uzgiris
Simply the best way to go! Ben and Wyn
are super friendly and professional.

Posted on April 11, 2012 by Mervin Deguzman
My husband and I had a great experience using Ski Butlers. Ben made sure that everything fit and when I had trouble with the snowboard he came by on short notice and brought new equipment. I would definitely recommend Ski Butlers and use it again on our next Tahoe trip!

Posted on April 10, 2012 by Ann Krimetz
Just had one problem with one of the skis with the calibration of a binder. otherwise thought it was an awesome service and will use again thanks to Groupon.

Posted on April 05, 2012 by Sanders Romick
GREAT SERVICE!

Posted on April 05, 2012 by Alexander Grutman
BEN DID A GREAT JOB FITTING US. I WAS VERY IMPRESSED WITH YOUR SERVICE.

Posted on April 01, 2012 by Natalie Sutton
I think your service is fantastic! It made hiring the equipment so easy and painless, no waiting around wasting time in a rental shop. I will be sure to recommend your service to my clients who are visiting Lake Tahoe as it is well worth it!

Posted on April 01, 2012 by Ian Brynjolfson
Ben was really good to work with and very accommodating. You need to add telemark ski rentals to your arsenal.

Posted on March 30, 2012 by Garth Benedict
Ben could not have been nicer. Made sure everything fit perfectly, and treated us very well.

Posted on March 29, 2012 by Russell Wilkie
So nice to know that I can travel from australia and get the benfit of some really nice ski equipment without all the hassles of airline luggage issues to and from California! Great service and great gear!

Posted on March 28, 2012 by Kathryn Williams
I think it's such a great service, and our Ski Butler Ben was fantastic!

Posted on March 27, 2012 by Michael Stephenson
Staff were great and nothing a problem.
A fantastic service and wouldn't rent equipment any other way.

Posted on March 27, 2012 by Catherine Roseman
excellent service and after my 2-3 boot change no problems.

Posted on March 27, 2012 by Julie Morgan
Love, love, loved the convenience and personal service! Go Ski Butlers! It's the only way to go!

Posted on March 26, 2012 by Barry Huxley
Great service from Ben and superior rental equipment compared to others in the area.

Posted on March 22, 2012 by Brian Thurston
the kid was great! Wyn/No. Lake Tahoe. will definatley use again.

Posted on March 19, 2012 by cindy kipp
Friendly, helpful, and accomodating!!!

Posted on March 19, 2012 by Jason Petersheim
Ben was very nice to deal with. Thanks!

Posted on March 19, 2012 by John Labins
the service was superior. great communication.

Posted on March 19, 2012 by Jennifer Fonstad
Simply amazing. They completely worked with me and bent over backwards to make this a wonderful experience, and it was.

Thanks, I will definately use you on my next Ski trip!

Posted on March 18, 2012 by Thomas Joyce
Winn did a great job of fitting the five of us, he put our skis in our locker, and he was very pleasant. Overall, a great experience.

Posted on March 15, 2012 by Cheryl Sanchez
Ben & Wynn were awesome! Ben worked very hard to make sure we were all very happy and if there were any changes, he was just a phone call away! Prompt, courteous & professional! Thank you!


Posted on March 13, 2012 by Anne Schmidt
Ben, at the North Lake Tahoe store, did a great job!! He was so helpful and was at our door with new or different equipment, in a flash!

Posted on March 13, 2012 by Alyssa Walz
Ben was great! Very helpful and prompt. I would use ski butlers again I'm a heartbeat!

Posted on March 12, 2012 by Dana Lindsay
Ski Butlers is great! I just used their service for the second time this season, and I'm extremely impressed with the professionalism and friendly attitude of the Squaw Valley Ski Butlers team. Ben, our Ski Butler, was very accommodating and consistently went out of his way to make our rental experience easy and enjoyable. Our equipment was great, and Ben even brought me a new pair of boots once I realized my current pair was a little too big. I have nothing but positive things to say about Ski Butlers, and I would definitely recommend their service to others. Thanks!

Posted on March 12, 2012 by Grant Isaac
Great people to deal with and fantastic,accomodating service for a reasonable charge!

Posted on March 12, 2012 by Sheuneen Ta
You guys were so friendly and nice! I can't believe how easy and convenient it all was. Thanks for being so nice! :)

Posted on March 09, 2012 by Kendra Wershing
Ski Butlers made our rental experience super easy and convenient. Ben and Justin were both super helpful and nice!

Posted on March 09, 2012 by Laura holland
I will definitely use again!

Posted on March 09, 2012 by Meghan Carr
Ben was awesome and took great care of us!

Posted on March 09, 2012 by Mary Geib
The service was excellent and made renting so easy for us. I would highly recommend Ski Butlers to everyone.

Posted on March 08, 2012 by Paul Peterson
This was the best experience I have ever had renting equipment. Very timely on getting the equipment and returning the equipment.

what a great experience. Have already recommended Ski Butlers to others. Great service and equipment Ben was great!

Posted on March 05, 2012 by Cheryl Sanchez
Ben & Wynn were awesome! Ben worked very hard to make sure we were all very happy and if there were any changes, he was just a phone call away! Prompt, courteous & professional! Thank you!

Posted on March 05, 2012 by Steve Myers
great service!

Posted on February 27, 2012 by Gillian Whittlesey
We had a great experience with Ski Butlers. The equipment delivery and return were quick and convenient. Our "butler" (Ben Saviello) was professional, friendly, and knowledgable. He was ready at a moment's notice to exchange equipment. At all times, he was pleasant and genuiny interested in our comfort and satisfaction with the rented equipment. Overall, it was great service. I will continue to use and recommend Ski Butlers.

Posted on February 27, 2012 by Annette Bradbury
Love your service and have used you a number of times. This trip our kids ski instructor said that skis were slow and needed waxing.

Posted on February 22, 2012 by Leo Sulda
great equiptment!

Posted on February 21, 2012 by Doug Byles
Everyone is sooo nice at Ski Butlers and accommodating. We love the service, the equipment and the ease of getting gear dropped off/picked up at your door. Just fantastic

Posted on February 20, 2012 by Jevan David
Ben and Wynn were awesome and need to be commended on great service.

Posted on February 09, 2012 by Frank Avason
Excellent servIce and quality of equipment. I will use your service next month at Vail.

Posted on February 04, 2012 by Daniel Witek
Nothing but the best !

Posted on February 02, 2012 by Monica Fox
Great service! Nice people!

Posted on February 01, 2012 by Arejas Uzgiris
Nice people, great service!

Posted on January 31, 2012 by Karry Reynolds
Ben was awesome! He provided the best service, was very friendly and represented the business very professionally. We highly recommend ski butlers in Lake Tahoe. Great service and a great price!

Posted on January 29, 2012 by Linda Zimmerman
ben at squaw valley could not have been more helpful and on top of things. we ended up changing a few things during our reservation, and nothing was ever a problem. affordable and a lifesaver, esp. after a long weekend of skiing to have them pick up the gear at the bottom of the mountain. worth every penny.

Posted on January 29, 2012 by Jean Ferrari
The best experience ever
It was reasonable, professional and Ben our service person was fabulous and friendly

Posted on January 17, 2012 by Robert Levin
Truly outstanding service. I am a ski butler user for life now!!

Posted on January 17, 2012 by Annette Bradbury
Excellent equipment, efficient and friendly service. Thank you Ski Butlers!

Posted on January 17, 2012 by Jerry Lamb
Could not get better service anywhere and I have used this company every year I have come to Tahoe.

Posted on January 10, 2012 by Jim Ferris
I was very pleased with the service and quality of the ski equipment.

Posted on January 10, 2012 by Susan Bell
With a group of mixed ages and abilities the Ski Butlers team dealt with all of us with patience and good humor. We were impressed with the punctual, knowledgeable and efficient service. Nothing was too much trouble. Thank you.

Posted on January 09, 2012 by Mike Davies
Great, simple, high quality service. Beats the heck out of ski rental lines!!!!

Posted on January 05, 2012 by Charles Brinkley
Justin and Alex went out of their way to help us get the right equipment.

Posted on January 04, 2012 by Brittany Wilson
Excellent service. I'll never stand in line with 3 kids again. I'm so glad we've found out about your service. It takes the hassle out of skiing.

Posted on January 03, 2012 by Sandy Mertel
The whole arrangement was fantastic! I don't even think there is anything that could be improved on.
thanks!!!

Posted on January 03, 2012 by Jeffrey Troiano
Great Service, great value.

Posted on January 02, 2012 by Randy Hudson
Ben and the North Tahoe SkiButlers did a great job of outfitting our family for a skiing vacation. The equipment was first class, and the service was excellent. The need for a boot size increase during the rental was handled quickly by SkiButlers meeting us at the ski resort. We will definitely be a repeat customer.

Posted on January 01, 2012 by Mark Way
The guys were terrific! We needed to have boots and skis exchanged a few times and the guys were there at our house, eager to make sure we had a positive experience. They even made two separate trips to the slopes! Wow! Great service! Mark, Dallas

Posted on December 30, 2011 by Natalie Moyce
The employees are awesome and helpful, and came to give me a smaller board on the mountain, which was the best! I would highly recommend Ski Butlers over any other rental service.

Posted on December 28, 2011 by Christine Yuan
The service was excellent- friendly and responsive!

Posted on December 28, 2011 by Matt Sugden
You exceeded expectations by a mile. Superb service.

Posted on December 27, 2011 by Doug Smith
The Service was excellent! I have a large family and waiting in line at a ski shop for everyone to complete the rental transaction is painful. The hand delivery of rentals at our convenience was ideal.

-Thank you

Posted on December 27, 2011 by Dora Oh
Definitely when we ski in the US. My son did not really know the fit till he skied for 1 day. The people were very helpful and responsive and brought another boots for him to chg the nxt day. Equipment were all new and great brand. Enjoyed the equipment!!!!

Posted on December 27, 2011 by John Corrigan
Ben and the guys showed up with an hour of me placing my order. Picked up everything on Christmas Eve of all days. Fantastic service as usual.

Thanks again!
John

Posted on December 27, 2011 by Jim Ruxin
Alex is great.

Posted on December 25, 2011 by Terry Duhon
Ben, our ski bulter, was fantastic to work with, very helpful by answering questions that we had and making us feel at home, he was a real gem!

We are very happy we used Ski Butlers, it was worth every penny.

Thanks Ben and SB!!

Terry

Posted on December 21, 2011 by John McIlvery
I've used Ski Butlers several times, with success. This last time, however, the crew failed to adjust the bindings on one set of skiis, requiring me to scramble to get them adjusted on the slopes while everyone else waited.

Posted on March 31, 2011 by Gail Knight
Ski Butlers has made the hassle of renting ski equipment for my family a thing of the past. The rental process is easy and we get on the slopes much faster. We don't have to stand around in a rental shop before we can get started with our ski vacation!

Posted on March 30, 2011 by Kent Wolfe
Braden was great!

Posted on March 23, 2011 by Ronald Embry
Good service. Somewhat expensive. Worth it to me at this time. Others may choose differently.

Posted on March 22, 2011 by Mary Reese
The 2 fellas who brought the skis were quite knowledgeable and nice - they even had to do a 2nd trip b/c they needed another size - great focus on customer service - for sure, will use you all again

Posted on March 21, 2011 by Annette Bradbury
The service was very friendly and helpful and the equipment was great. When we needed to change my son's boots mid-week the team went above and beyond to retrieve his skis from the ski valet and fit them to the new boots. I highly recommend Ski Butlers.

Posted on March 21, 2011 by Mindy Wolfe
When another company failed to accomidate us, Ski butlers came through is style!

Posted on March 17, 2011 by Buck James
My first time to use Ski Butlers and it won't be my last! Skis delivered on-time at our convenience by very personable and knowledgeable staff. Equipment well maintained. Definitely beats fighting lines at the ski area or trying to find a shop on the way up the mountain.

Posted on March 15, 2011 by Caroline Mutter
I found the service to be fantastic and the overall concept to be great for an intermediate/beginner skiier. But, the lack of flexibility you have for trying different skis and finding the right fitting boot for a more experienced skier is not competetive with what I could get from a on mountain facility.

Posted on March 13, 2011 by Tiffani Vashaw
The guys who helped us, from the online ordering, to ski delievery, to ski pickup were FABULOUS! Great customer service and accommodating. We will definitely be using Ski Butlers again when we visit Tahoe.

Posted on March 11, 2011 by James Kinkade
Service was outstanding. Equipment had to be exchanged but it was handled before we went to bed. We definitely will use them again.

Posted on March 02, 2011 by Terry Laydon
The service could not have been better--on-time delivery and pick-up, equipment in great shape/perfectly tuned, and Danny was terrific. I really appreciated the time Danny took to make sure the binding settings matched my skiing ability. He was "right on."
Terry Laydon

Posted on February 28, 2011 by Nicole Lainfiesta
We love Ski Butlers! Nice people, great service and the equipment that we rented was awesome. Best of all no lines.

Posted on February 28, 2011 by John Jahraus
Great service and very convenient.

Posted on February 28, 2011 by Carolyn Brenton
Thanks for the great service! We all had such a wonderful time and the weather couldn't have been better. Hope to see you next time we come for a visit.

Posted on February 26, 2011 by Doug Byles
Ski Butler is an amazing service, it's the only way to go if you need to rent equipment. All of the employees were friendly, timely and helfpul. The equipment looked brand new, the prices were great and what a treat not to have to deal with renting at the ski resort or some crazy rental place. We would use Ski Butler again in a heartbeat.

Posted on February 25, 2011 by Degen Fricker
Great job. It made the beginning and end of our trip delightful!

Posted on February 08, 2011 by Heather Ruppert
We love you guys! Everytime we come to Tahoe, we call you for your speedy delivery of equipment! Highly recommend your services!

Posted on February 06, 2011 by Bronwen Gora
Very friendly staff and no problems with service at all

Posted on February 04, 2011 by Arend Naylor
Friendly guys, excellent service. Love it, love it, love it!

Posted on February 02, 2011 by Lisa at Hauserman Rental Group
We love Ski Butlers in north Lake Tahoe. Our clients love your service!
Prompt and friendly, superior equipment and excellent customer service!!
Thanks Danny!!!

Posted on January 30, 2011 by Carolyn Stenovec
We rented with you in Deer Valley over New Year's, which was awesome, so we called again for MLK weekend in Tahoe. Again, the service was perfect, with personal calls before coming, and even exchanging my daughter's boots after a painful day of skiing on the originals. Braden is so polite and accommodating! We'll definitely call again.
Carolyn Stenovec

Posted on January 22, 2011 by Brian O'Leary
This was our first experience with a delivery service and we were somewhat skeptical after having been disappointed with several "off-mountain" rental shops in the past. After the fact, I can state that Ski Butlers have been the best rental shop we have seen, off or on mountain, from over 30 years of combined renting in our group. The North Tahoe group was very attentive to our needs was very quick to respond when we needed minor adjustments to our equipment. Without question, we will look for Ski Butlers in future years for our rental needs.

Posted on January 14, 2011 by Manuel Andres
great service and flexibility, punctual and polite.

Posted on January 11, 2011 by Lou Witham
Fantastic people, service and snow gear and EASY EASY EASY! Thank you Ski Butlers for making our snow time BETTER!!

Posted on January 10, 2011 by Christine Beheshti
Great service! We will definitely use Ski Butlers again.

Posted on January 10, 2011 by Michael Moore
Very good service from delivery to pick up. I highly recommend using Ski Butlers.

Posted on January 07, 2011 by Brad Risinger
Super service and we think it makes the vacation much easier when they bring it all to you. Our guys were very helpful, nice to our kids and professional...

Posted on December 30, 2010 by Stella Kister
Boots were brand new, but skis could be better. Maybe we will try the high performance one next time.

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