Telluride Customer Reviews

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Net Promoter Score: 91%


The Net Promoter Score, or NPS®, asks one single question ---- How likely is it that you would recommend Ski Butlers to a friend or a colleague? It is a straightforward metric that holds companies and employees accountable for how they treat customers. It has since been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. Companies with the most efficient growth engines operate at NPS efficiency ratings of 50 to 80%.
Posted on April 11, 2012 by Cory Nolan
I actually did not rent skis from Ski Butlers myself. However, my family owns a home in Telluride. I brought guests to our home on four occasions during the 2011-2012 ski seasons and recommended Ski Butlers to all of the guests each time. Without fail, Ski Butlers offered them excellent service and equipment. We never had a single problem, even though there were a lot of guests. Specifically, the Ski Butlers guys for Telluride, Aaron and Brendan, did an amazing job being extremely attentive to every need anyone had and being very friendly and accommodating despite lots of special requests. They did lots of extra things without us even asking, like moving all the skis out to the ski-out area outside, and were always quick and responsive, which kept everyone happy. They are great ambassadors for the company. Overall, they made my life so much easier as the host because the entire rental experience for all my guests was so effortless and worry free, and therefore painless for me as the host (when typically getting your guests set up with rentals can be a huge annoyance). So thanks a lot to Ski Butlers and Aaron and Brendan in particular for a great season.

Posted on April 10, 2012 by Eileen Muench
It just doesn't make sense to pay the airline fees for skies when ski butler does such a grat job great equipment and great service.

Posted on April 05, 2012 by Susan Schreiber
That staff was great! So helpful and made the whole process so easy! I do not ski much so it was nice having someone helpful and friendly helping to make sure I had to right equipment.

Posted on April 03, 2012 by Brad
This is by far the most convenient way to rent while at Telluride. The guys were great and they came right on time. We had 10 pairs of Skis and boots to rent and we were completely done in less than 30 minutes. I would not consider renting any other way than with Ski Butlers.

Posted on March 22, 2012 by Chris Smith
Overall positive experience. Beats the hassle of going into the rental shop. Love the "service-oriented" approach.

Posted on March 22, 2012 by jeanne scanland
The service was excellent!! The employees were so helpful & nice. The equitment was bought to our condo which was terrific! Jeanne

Posted on March 21, 2012 by joan mattia
This is the second time I have used Ski Butlers... once at Arrowhead and once at Telluride... My experience will most definitely result in A THIRD TIME!!!
Thank you...
'Jersey Shore' Joan

Posted on March 21, 2012 by Brad Hale
This is by far the most convenient way to rent while at Telluride. The guys were great and they came right on time. We had 10 pairs of Skis and boots to rent and we were completely done in less than 30 minutes.

I would not consider renting any other way than with Ski Butlers.

Posted on March 19, 2012 by Jan Jensen
Ski Butlers are the best even. Actually went on the slopes to exchange boots for one of our party.

Posted on March 19, 2012 by John Jacob
Great job as always!

John Jacob
Austin, Texas

Posted on March 14, 2012 by Terri Karnes
Excellent service, the guys were great! I needed a smaller size the 2nd day and they came right away and helped me get a better fit. I love Ski Butlers!

Posted on March 14, 2012 by Allegra Noonan
Ski Butlers was so helpful. As some of the first people I met when I arrived to Telluride, they not only made renting our snowboards quick and easy but they were also great at welcoming us to the area-offering to give us advice on good restaurants, places to go, etc. They made it clear that if we had any questions or problems with our equipment that we could let them know. They were extremely friendly while still being professional about what we needed with our equipment. I would definitely recommend Ski Butlers and would use it again myself if I return to Telluride.

Posted on March 14, 2012 by Cindy Dees
Thank you for your quick and non-judgemental response to the fact that I accidently "switched" skis with someone on the mountain. I appreciate the kindness and will check every mountain for your business.

Posted on March 14, 2012 by Tom Ray
Ski Butlers provided outstanding and timely service to 45 members of the Chattanooga Ski Club.

Posted on March 13, 2012 by Carol Hutelmyer
edges were not sharp enough for the conditions (icy)

Posted on March 11, 2012 by Ernie Taylor
You guys credited me for the days I was unable to ski after injuring myself at Telluride. I thought that was commendable. Your service was always timely and reliable with friendly staff just a phone call away. If this is a measure of your service, there is no doubt you will continue to be successful.

Posted on March 11, 2012 by Louis Tenenbaum
Sammy Chavis went above and beyond to be perfectly accommodating. He was on time, flexible and competent. His advice on equipment was excellent. The equipment was fantastic.

Posted on March 11, 2012 by Rob Beckelheimer
This was the first time I used Ski Butlers, but it won't be the last. Excellent service! Why would anyone go anywhere else?

Posted on March 08, 2012 by Julio Guerra
You guys were awesome... would only use your service in the future! Thanks for making this a great ski trip!

Posted on March 06, 2012 by Ralph Napoli
Great service!! Very reliable and friendly.

Posted on March 06, 2012 by Fred Pinkney
Sam Chavis was friendly, prompt and did an excellent job. It was a pleasure working with him.
Fred Pinkney

Posted on March 02, 2012 by Tim Behlmann
The service our group of 6 received was outstanding. The guys were very courtious and helpfull. Thanks Ski Butler.

Posted on February 29, 2012 by Yamile Nesrala
I love Ski Butlers! Great service!

Posted on February 28, 2012 by Michael Kuzmich
The rate seems pretty expensive, but everything worked well.

Posted on February 28, 2012 by Stanton Rak
The guys & equipment were great. Tipping was a little confusing. We tipped upfront when completing the paperwork. The guys collecting the skis may have been stiffed -- sorry!

Posted on February 27, 2012 by Tracy Scruggs
Great service! Our son changed out from boarding to skiing in the middle of the day. Ski Butlers replaced the equipment on the hill. It was easy and convenient.

Posted on February 26, 2012 by Patty Best
Wonderfully convenient and really saved us so much time. Made it such a pleasure and easy!

Posted on February 18, 2012 by Grace Balestrery
We needed a binding adjustment on one day and a wax on another day. They were always available and ready to help.

Posted on February 16, 2012 by MICHAEL BURKE
great guys, great service..

thanks a lot

Posted on February 11, 2012 by Lloyd Treadwell
Brandon provided great delivery service and excellent fitting of boots and ski settings. And, Peter followed up with good pick-up service. Overall, a very good experience.

Posted on February 08, 2012 by Greg Kimball
We've used your service in
Vail and in Telluride. Loved the convenience, loved the service!

Posted on February 08, 2012 by Michael Schnur
Great service with a great attitude

Posted on February 06, 2012 by Michael Mitchell
Well worth it.

Posted on February 06, 2012 by Michele Millham
Sam and the two guys from Long Island were super helpful and made sure our equipment fit well. They also suggested places to go for après ski. Love the service!

Posted on February 01, 2012 by Matt Colligan
Let me start by saying I was very satisfied with the service. Drop-off was quick and friendly, and pick-up was too. Delivery personnel even texted me he picked the equipment up off the porch as we talked about on the phone. The equipment on the other hand I felt was lacking. I paid $45 a day for what was supposed to be upgraded skis, and what I got was no better than beginner. A friend of mine used rent-skis.com and paid half the price for better equipment, and they threw in the helmet for free. I would have to say next time I'll go with rentskis.com

Posted on January 25, 2012 by Edith Apostolico
Really had a great time in Telluride - am I improving at 45 or is the equipment just that much better? Either way, it's all good - tks for a great service.

Posted on January 23, 2012 by Barbara Watkins
From the phone call to reserve skis to the friendly cooperative attendants at Ski Butlers, I was amazed!! We changed some of our gear to board one day and they were helpful in making the switch, no problems! I would highly recommend this company, they know that customer service is what will bring them return clients and referrals. I will use their services again in the future, and have referred them to friends also. Thank you for your fast and professional service....

Posted on January 17, 2012 by Robert Watkins
I have nothing but kudos and great things to say about SkiButlers. Thank you for making my vacation so enjoyable. I definitely will use your services again anytime I am in Colorado to ski.

Posted on January 10, 2012 by Matthew Baker
It was awesome...will definitely use you guys again!

Posted on January 07, 2012 by Lori Green
Couldn't have asked for better service.

Posted on January 05, 2012 by Greg Morris
Great job!

Posted on January 04, 2012 by Kyle Fagin
The Telluride team was great....nice, professional, accommodating and they went out of their way to help us out with people coming and going different times, switching from skis to boards, etc. You guys provide a great service...thanks and Happy New Year!
Kyle
Dallas

Posted on January 02, 2012 by John Jacob
Great Job once again. 3rd time we have used S.B. and we love the service and equipment! Great Prices too!

John Jacob
Austin, TX

Posted on January 01, 2012 by Lori Green
Every one of the fellows that brought us the equipment was excellent! They took the time to explain what we needed, gave us answers to other questions we had and were just genuinely nice people.

Ski Butlers is definitely someone we would use again in any of the resorts they are available!

Posted on December 29, 2011 by Robert Tysor
Ski Butlers provided great rental equipment and the drop off service for our group of 35 was great. They also provided great follow up service when I needed to swap for a different pair of skis. They were slightly late picking up our equipment when we were checking out, but other than that they were great!

Posted on December 23, 2011 by Colin Perry
Ski Butlers was amazing! We had a group of over 30 people and they showed up on time and got us all fitted and ready to go by 9am. They thought ahead and brought extra helmets and boots and were always on call. I highly recommend Ski Butlers to any group, big or small.

Posted on April 06, 2011 by Peggy Liguori
Ski Butler did an excellent job. The service was top notch and the equipment rental exceeded my expectations. I would use them again in a second.

Posted on April 01, 2011 by Tony Wages
Great, called and came to condo on time and fitted all equipment, stored in locker removed all hassle. The only thing that would have been better is if they would come each morning and put my boots on for me. HA

Posted on March 31, 2011 by Ben Rogers
You guys are the best!

Posted on March 30, 2011 by Brian Robinson
Near the end of my trip, I began to suspect that the skis I had rented had not been recently waxed or sharpened because I seemed to be moving (on relatively flat surfaces) slower than people who were lighter than me and who had shorter skis than me. However, since it was so close to the end of the trip, I didn't bother asking for a replacement. I trusted though that if I had called Ski Butlers, they would have remedied the issue.
The service was outstanding. The two guys we interacted with (named Dan, and I think Mike) were very responsive to our calls and requests. I highly recommend the service. The only thing I'd do different next time is verify up front that the skis have recently been waxed and/or sharpened.

Posted on March 30, 2011 by Clayton Adams
Rented Demo level and was disappointed at the lack of selection. Gear I got was ok, but would have preferred more options.
Other folks in our party were happy with their regular (Sport?) equipment.

Posted on March 24, 2011 by Vikki Lavett
Ski Butlers exceeded our expectations with ski rentals while in Telluride over Spring Break! Brandon and the others at Ski Butlers were exceptional in their customer service! We decided after a day of skiing that we should rent helmets and Brandon was quick to respond to bring us helmets! The ease of the entire process was very impressive and I would highly recommend Ski Butlers to anyone!

Posted on March 24, 2011 by Thomas Miller
FANTASTIC...BRANDON & DAN WERE AWESOME!
NOT ONLY FOR OUR FAMILY BUT FOR THE OTHER 2 FAMILIES IN OUR GROUP! KEEP UP THE GREAT WORK!

Posted on March 21, 2011 by John White
First class, great experience.

Posted on March 14, 2011 by eddie pohrer
brandon in telluride is a stud! i called him at least 3 times and he always came through and was extremely flexible. i have now rented in park city, beaver, vail and telluride and have had phenomenal service at each spot. i can't imagine renting ski's any other way.

Posted on March 12, 2011 by John Riffle
we were in telluride and worked with brandon. simply put he was great.
this was my first time using this type of service or ski butlers.
ski butlers is the only way i will rent equipment again.
thanks much!

Posted on March 02, 2011 by Niki Levy
Everything was fabulous...the service and equipment was excellent. Only problem was one of our guest had his own skies, but no boots, and you wouldn't rent just boots. That was a bummer because we had to go somewhere else for that rental.

Posted on February 28, 2011 by Ann Chanler
you guys have the patience of saints! i swapped powder for carved demo skiis 3 times in 5 days (due to changing conditions) and you appeared on my doorstep on each occassion sometimes within a half- hour with the biggest smile on your face.
thank you for helping me avoid all the waiting and paperwork involved in renting directly from a shop.

Posted on February 28, 2011 by Joseph Meyer
Dan was awesome!

Posted on February 25, 2011 by Richard Wydra
Very easy way to go skiing. Dan brought the skis to our door , fitted us and made sure we were happy with our gear.

Posted on February 24, 2011 by Ryan Green
I will never go skiing again and not use Ski Butlers. I had an issue with one binding, Dan met me on the mountain and fixed it in minutes! Great service, friendly people, a whale of an experience!

Posted on February 16, 2011 by Peter Crivello
Ski Butlers is a great ski delivery service. We have used them before at other ski resorts and we were not disappointed in Telluride. It is so much easier than having to pile everyone in the rental car(s) and going into town to get rental skies. We usually have 8-10 guys on a trip and this is the best way to go. Thanks again Ski Butlers for another great trip.

Posted on February 14, 2011 by Chris Stearns
On time with great eqipment for the whole family. Pick up and drop off was a breeze.

Posted on February 13, 2011 by JARET ROGERS
WONDERFUL SERVICE!!!!

Posted on February 12, 2011 by Colin Johnson
Great service, great responsiveness

Posted on February 11, 2011 by Ashlee Taylor
Brandon was great. The only issue was I was supposed to get a call and hour before my appt confirming things, which did not happen. It was an hour or so after my appt when I left a message. I did get a call back about 15 min later, but it was kinda stressful because I didn't know what was supposed to happen. It was a good experience in general

Posted on February 11, 2011 by Chuck Fischer
You guys are first rate!

Posted on February 10, 2011 by Lisa Bartosiewicz
Brandon was on time and super friendly! the easiest way I have ever rented equipment. I will use you guys again!

Posted on February 09, 2011 by Grace Lichtenstein
You guys are great!

Posted on February 09, 2011 by William Wissler
You guys were right on time for delivery and made our trip even better with the ease of getting rental skis delivered to our door. Definitely will use your services again next time. Thanks for great service!

Posted on February 08, 2011 by Felix Ortiz
Very profesional, courtious, and prompt!

Posted on January 31, 2011 by William Stewart
FIRST TIME USER AND NOW I WOULDNT HAVE IT ANY OTHER WAY. MADE MY TRIP SO MUCH EASIER AT THE SAME PRICE.

Posted on January 30, 2011 by David Williams
I have already recommended your services to another person. You need to advertise more, because I had never heard of you until a friend told me of your services. I was extremely pleased!!

Posted on January 25, 2011 by Rick Helling
We arrived in Telluride on a Monday. All three of our kids got sick at the same time! Ski Butlers was very understanding and only charged us for the time our equipment was used. Their service was outstanding too. Arrived on time and pick up was on time. I would highly recommend and plan on using ski butlers every time I ski.

Posted on January 21, 2011 by Elizabeth Renieris
They forgot to pick up my skiis (but took my boots).

Posted on January 20, 2011 by Bill Ross
We liked telluride. It was our first time there and you guys helped make it a good trip. you did just what you said you would and were very polite and helpful.Thanks for your help.
Bill

Posted on January 19, 2011 by Robert DiMarco
Ski Butlers delivered what they promised and made the family ski vacation much more enjoyable.

Posted on January 08, 2011 by Niki Levy
The service was excellent. They took care of everything we needed, and were always very pleasant to deal with.

Posted on January 08, 2011 by Patrick Doyle
First time I used the service, last time I would use anyone else. Avoid all the waiting at the ski shops

Posted on January 07, 2011 by Christie Fagin
Brandon and Dan are awesome and really took care of us and took pride in doing so. I wish I owned part of your company. It's a great service. We will use you again...
Kyle F

Posted on January 03, 2011 by Jason Garner
Great service. They delivered equipment on Christmas Day and pick up was a snap. Ski Butlers surpassed my expectations and I will no doubt use your company exclusively going forward.

Posted on January 03, 2011 by Wendy Daugherty
Between the competitive pricing and the excellent service, Ski Butlers is the only way I'll ever rent skis again.

Posted on January 02, 2011 by John Jacob
Great service and equipment with competitive rates. I will never wait in a ski rental line again.
John Jacob
Austin, Texas

Posted on December 30, 2010 by Greg Morris
Great Service!

Posted on December 22, 2010 by Henry Kim
We were thrilled by the level of service and the quality of equipment available. The level of follow-up, the flexibility and responsiveness in pickup and delivery were better than expected. I would highly recommend your service to friends.
I rated the equipment an 9/10 only because I would recommend an aftermarket insole in your high performance boots. The stock ones are too flimsy and offer no instep support.

Posted on December 16, 2010 by nicole babcock
Ski Butlers Staff,
My dad came to town and used your service. He was very pleased with the skis that you provided him with. Thank you guys so much!
Best,
Nicole Babcock
Central Reservations
Telluride Tourism Board

Posted on January 06, 2010 by B. Madry II
Each of our inquiries was met with extreme professionalism. Even though we needed to make boot changes mid-stream, you guys came to us at the slopes and made the changes quickly and at our convenience. You will get our business every time we ski from now on! Good job!

Posted on January 06, 2010 by B. Anderson
This was the first time I had used Ski Butlers. I felt that there prices were very competitive and their equipment good. I was curious about whether or not there would be a problem with equipment, and I am happy to say there was not. We had several in our group that needed to change out sizes and Ski Butlers handled the exchanges quickly. It was great not having to wait at ski rental companies to get fitted. It was so nice to have the ski rental equipment delivered timely, right to our home and I would highly recommend Ski Butler to anyone needing this service. Bill Anderson

Posted on January 06, 2010 by S. Stover
Great Service! Amazingly, they did everything the web promised. Would use them every time.

Posted on February 25, 2009 by T. Patterson
Ski trips with our 7-YO daughter can be quite a production, so we were especially satisfied with the Ski Butlers service. The price was around the same quoted by the mountain but we didn't have to deal with lines at the shop or what to do with our shoes. Very convenient and we'll use Butlers again on our next trip West.

Posted on February 13, 2009 by C. Fischer
Great service - responsive and courteous. Provided everything needed and were very helpful in explaining the equipment they gave us. I'd recommend your group any day.

Posted on February 13, 2009 by J. Morton
Great job of matching equipment to the skier -- and quick to change when needed. -- John Morton, Montclair, NJ

Posted on February 13, 2009 by M. Bateman
Great service. Great concept. Many thanks to Jeremy for taking great care of us.

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