Whistler Customer Reviews

Net Promoter Score: 87.4%


The Net Promoter Score, or NPS®, asks one single question ---- How likely is it that you would recommend Ski Butlers to a friend or a colleague? It is a straightforward metric that holds companies and employees accountable for how they treat customers. It has since been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. Companies with the most efficient growth engines operate at NPS efficiency ratings of 50 to 80%.
Posted on February 09, 2012 by Matthew boswell
Newf,

It was an absolute pleasure using your service for our skis while in Whistler in February 2012. You and your employees are courteous, knowledgeable and friendly. The equipment provided was perfect and the level of service was top drawer. I will certainly recommend Ski Butlers to all my friends and colleagues who are coming to Whistler in the future.

Cheers, Boz

Posted on February 08, 2012 by Ted Finnerty
I love the convenience and the friendliness of Ski Butlers! The equipment was great, and it is such an easy way to start and finish the trip from the comfort of your house. Thank you!!

Posted on February 07, 2012 by Richard Barrie
Very flexible and accomodating with the fitting and collection of the gear

Posted on February 06, 2012 by Tom Hayse
Rob was knowledgeable, helpful and friendly.

Posted on February 06, 2012 by Blain King
I would like to thank Karen for her assistance. We had a slight mix up on the equipment and she went over and above to make it right. Thanks Karen

Posted on February 06, 2012 by Adam Clayton
Fantastic service in Whistler.
Great value and faultless support.
Hopefully the next resort I visit will have the Ski Butler service available.

Posted on February 03, 2012 by Sonja Everson
Karen was amazing. She was super friendly, accommodating to our pick up location and on time too! I will never rent from anyone else ever again. Having your gear delivered and fitted at your condo is by far the most hassle-free way to go.
Thanks for the amazing service!

See you again next season!

Sonja

Posted on February 02, 2012 by Todd Marker
Fantastic service. Friendly fast and flexible! Thank you.

Posted on February 01, 2012 by alvin young
so nice and convenient to be fitted in such a convenient manner - no more queue blues esp so with young children

Posted on January 31, 2012 by Daniel Kirwin
A great service.

Posted on January 27, 2012 by Debra Corsaro
My first time skiing a "mountain". The equipment was dropped off at my hotel room first thing in the morning and I was able to leave it in the hotel ski rental area when I was finished to be picked up - absolutely perfect.

Thanks so much.

Debra Corsaro

Posted on January 26, 2012 by Ian Olson
great service. will definitely use these guys again. very attentive with boot fitting issues although more attention on first fitting would have removed need for return visits to get boot some right. probably our fault as we were in a hurry on first fitting.

Posted on January 23, 2012 by Peg Cornwell
You are the best. Your kind and competent people made my vacation that much better. Thanks.

Posted on January 20, 2012 by Mihkel kryman
Excellent service...from booking, to gear delivery (in the condo), to pick-up 15 mins after our last run! Top quality equipment! We were impressed, again, with Ski Butlers, Whistler. Thank you Karen. Thank you Dan.

Posted on January 19, 2012 by Thomas Wake
Extremely friendly and efficient service! We were on the mountain in no time! Delivery, Fitting, and Pick-up made our trip a breeze..

Posted on January 16, 2012 by Carrie Toong
thanks for the patience and perserverance in getting a correct boot for me.

Posted on January 13, 2012 by Michelle Yeung
Your service was really good and very convenience!

Posted on January 12, 2012 by Sandra Kolberg
I was very pleased with the service from the ski butlers. The delivery drivers were extremely knowledgeable and friendly. They took the time to help all of us with our questions and even went back to the shop and returned immediately when they didn't have quite the right sizes. They were available when I needed them.

Posted on January 12, 2012 by Dino DeLuca
Exceptional Service

Posted on January 11, 2012 by Steve Swinney
Ski Butler's - Whistler, BC was very helpful with their recommendation for an all-mountain ski for the unique and varying terrain at Whistler/Blackcomb. Prompt delivery and pick-up from the condo maximized our time on the slopes.

Posted on January 09, 2012 by Maria Curry
This is an amazing service! Great equipment and wonderful customer service. Will use anytime I'm in Whistler!

Posted on January 08, 2012 by Margaret Kutt
What a great concept, the easiest most efficient way to rent ski and snowboard equipment , who needs hassle when you go on vacation?

Posted on January 06, 2012 by Scott kay
Ski butler makes renting skis seamless.
We have used them in other cities and loved it. Whistler, ski butler did not disappoint us. There is no reason to go to the skis if the best quality can come to you.

Posted on January 05, 2012 by Karen Peterson
Very efficient and accommodating. We needed to switch from snowboard to skis and they met us at the mountain base in 20 minutes. Very pleasant to work worth - I highly recommend - made our vacation easy!

Posted on January 03, 2012 by Sonia Sachs
Excellent service, timeliness, responsiveness, and equipment. We look forward to booking again with you on our next visit in Dec 2012!

Posted on January 01, 2012 by Chris Sadler
The perfect service. Brilliant idea and well executed.

Posted on January 01, 2012 by Gordon Curl
please use any component of emal I sent to owner as testimoniali thx
Hi Rob thanks I spoke with Corey and we should be all set, any issues please call or email me back. Wanted to compliment your team - Corey was great, and I believe customer service means the most when the unforeseen happens. I didn’t communicate with you last night because it was in fact me that was injured, well drugged while family was getting me back to Vancouver through pretty bad weather. So nice to pick up nothing but polite, caring and understanding messages from your company this morning, especially when I left you pretty much in the dark, and knowing the importance of getting the equipment back at this busy time of year.. means so much when hurting badly.



Ski Butlers is a great service and I will spread the good word!!



Happy New Year, and thanks again..

Gord


Posted on December 31, 2011 by Diane Dowdell
I was very satisfied with the very friendly, timely service, as well as the quality of the equipment. Unfortunately, the first pair of boots that was provided to my daughter was too large, which led to her having shin pain and to us all missing two days of skiing. However, Ski Butlers promptly came to our condo and provided other boot options. She was able to ski our last day and the additional day's rental was provided free of charge, which I felt to be quite fair. Perhaps the misfit of the first boot could have happened with other rental services. I would suggest that the importance of proper fitting be reviewed with all staff delivering boots to ensure the best fit.

Posted on December 30, 2011 by Jenny Risk
Great service - very timely and returned quickly to swap out skis when we needed a new size.

Posted on December 30, 2011 by Brian Coupland
What a terrific service! When on vacation you do not want to be standing in line - Ski Bulter comes to you, on your timeline at the same price or better than most rental places with wonder service and knowledge. And pick up the equipment when you are done! I would highly recommend their services!
Brian

Posted on December 29, 2011 by Keith Miller
Great service - very accommodating to our own changing schedule.
We will definitely be using Ski Butlers again.
Keith & Tina Miller

Posted on December 24, 2011 by Lisa Colmenares
Absolutely the best way to rent skis - took all the hassle out of the process!

Posted on December 16, 2011 by Russell Bury
Karin and her team and Whistler were very attentive, helpful and professional. The service provided was exceptional as was the advice on both the conditions and local places to eat and apres. The equipment was new and was matched both to my requirements and the current snow. Overall my experience with Ski Butlers was fantastic and allowed me to thoroughly enjoy my vacation. I would absolutely recommend them to anyone visiting Whistler and will use them again on my next visit.

My sincere thanks to Karin for a great experience!!

Posted on November 30, 2011 by Thomas Gribbin
outstanding

Posted on April 26, 2011 by Ruairi McHale
Excellent service and quick response to all of our requests. A real pleasure

Posted on April 21, 2011 by Bill Marsh
Great service! Awesome equipment, excellent customer service and reasonably priced!

Posted on April 12, 2011 by Mark Webber
We were very impressed with the level of service and the ease of renting from Ski Butlers.

Posted on April 06, 2011 by Doreen Connors
My Group was overwhelmed with the ease of the whole process- the guys were great and very helpful with our 2 1/2 year old who had never skied before. I will never rent from a ski shop again!!!
DOREEN, LYNBROOK, NY

Posted on April 05, 2011 by Sally Rose
I would highly recommend this service . It was great and Brad and Josh? were terrific.
Sally Rose

Posted on April 05, 2011 by William Wolf
The delivery people were great -- very helpful and encouraging and totally responsive when we asked about exchanging equipment. We didn't need to, as it turned out. And, not having to go through the mind-numbing process of handing around a rental shop to get gear for all of us was a joy!!

Posted on March 28, 2011 by Roger James
An excellent service.

Posted on March 22, 2011 by Bruce Williams
efficent service at a good price

Posted on March 22, 2011 by Heath Brosi
very convenient not having to wait in line at a ski shop.

Posted on March 22, 2011 by craig parker
Rob and Karin -- and the entire crew from Ski Butlers Whistler -- were fantastic to work with and really delightful throughout the whole process from rental to delivery to pickup.
We have used competing services at mountains all around the US and Canada and found Ski Butlers Whistler as good as anyone.
Would totally recommend.

Posted on March 17, 2011 by Dave Fleck
Amazing Service!! I highly recommend using your service again!

Posted on March 17, 2011 by Rick Lang
Great staff........an unexpected pleasant experience. I would definitely use this service again, as it truely was "service".
Thanks to Brent and Josh.
Brgds Rick

Posted on March 13, 2011 by Jerome Seigel
You people were attentive, courteous and helpful. I would not hesitate to use it again

Posted on March 11, 2011 by Brian Kammerer
The boot choices I had the first day were really tight and I should have went a size up. The next day a new set were delivered and I actually needed two sizes bigger. By this time it was too late, the small boot from the day prior had hurt my feet too bad and I couldn't ski. It's really my fault, I should have insisted on a larger size the first day.

Posted on March 09, 2011 by George Biancardi
We were a rather large and unorganized group and we made several changes midstream. Ski Butler was flexible enough to accommodate all of our changes at all hours of the day. And the convenience of them coming to us instead of us waiting in long lines at a rental store was extremely valuable. Thank you Ski Butler, you were the best.

Posted on March 09, 2011 by Dan Spector
Wonderful service and very accomodating staff made for a superior experience - I wish a SkiButler-type model were available for more goods and services...in the interim I'm a loyal customer when it comes to my snow equipment needs!

Posted on March 02, 2011 by Helena Huopalainen
I would highly recommed Ski Butlers to everyone. Very accomodating with equipment and with times of delivery and pickup of equipment. Staff when booking and delivering were extremely helpful and pleasant. Thank you again to all at Ski Butlers. A great way to begin a ski vacation.

Posted on March 01, 2011 by Charles Kosina
For sheer convenience of having all the gear delivered, Ski Butlers are hard to beat. Plus they have good quality gear at very competitive prices.

Posted on February 26, 2011 by Erika Rottenberg
These guys were GREAT! Totally took the hassle out of renting equipment. Completely flexible, friendly, and professional, and had plenty of inventory. Only complaint is that their helmet selection was a bit lacking, and therefore not comfortable. But, bought a helmet, called Ski Butlers, and they promptly picked it up, and credited my account without having to ask. Highly recommend them!
Yes, you may post my review on your website, in its entirety, or get consent if you're only going to publish a portion of it. Thanks!

Posted on February 24, 2011 by Brad Edgelow
We recently used Ski Butlers for 3 sets of skis. They arrived at the condo, took the time to make sure everybody's equipment was ok and then met us at the end of the day to pick the equipment up. Couldn't have been easier. And no problems with any equipment all day long. Great service! Everyone at Ski Butlers was a pleasure to work with.

Posted on February 24, 2011 by Patrick Bozeman
You guys were AWESOME!
Very professional and patient.
Your equipment, especially the boots were great!
We will definitely will use you when next in town.
Pat & Sylvia Bozeman
San Clemente, California

Posted on February 23, 2011 by Brett Moffitt
Couldn't have asked for more. Our ski butler arrived during the time we requested (even after we had to reschedule the night before - and there were no charges for changing our delivery time!). Equipment worked great and our butler was willing and able to answer our questions. This is a great service and made our trip much more enjoyable as we were able to stay at the condo and relax instead of trying to figure out how to haul our skis back to the condo.

Posted on February 23, 2011 by Russell Bury
I recently used skibutlers at Whistler and found them to be very courteous, efficient and professional. Both of us had initial problems on day one with our skis and boots and the staff brought replacement equipment to us at the base of the mountain to change out within an hour. My only comment would be that the equipment is a little dated, compared to the performance gear i saw at the local rental shops, but otherwise a great experience and would definately use the service again.

Posted on February 16, 2011 by Marguerite Cornwell
Excellent service. Josh outfitted me perfectly to enable me to have a wonderful couple of days. I had to delay my arrival due to a family emergency and the change appeared seamless on your end. Thank you.

Posted on February 11, 2011 by Tony Perez
Very helpful staff. Great service, perfectly happy with the equipment. Good Job!

Posted on February 11, 2011 by Michele Millham
Chantelle was wonderful - beyond fitting our boots, skis and helmets, she gave us great local advice about the mountain, restaurants and weather.

Posted on February 11, 2011 by Jose Visoso
Great Service!
We had some problems with my sons snowboard and boots but everything was fixed immediately.

Posted on February 10, 2011 by L. Visoso
From now on, I am always renting from you!

Posted on February 10, 2011 by Patricia Williams
It was great! The young man that brought everything also brought a couple of different boots for me to try on. I will rent from them again.

Posted on February 10, 2011 by James Lee
you all continue to be simply the best ....
Jim Lee

Posted on February 09, 2011 by Ronald Durocher
Really great service all around. A little bit disapointed however with level of skis rented. Requested a pair of advanced skis and was delivered a pair of beginners. It doesn't influence the quality of the equipment. Would definitely still recommand your company.

Posted on February 04, 2011 by Nancy Elop
Loved it!

Posted on February 04, 2011 by Lilly Marcotte
We were very happy with the skis but foremost, with the service. And we compared with rentals elsewhere and we made the right choice.

Posted on February 03, 2011 by Peter Macdonald
Great job. Loved the ease and the coordination. Reasonable price as well.

Posted on January 23, 2011 by Brad Purdy
An excellent idea and the service was first class.

Posted on January 14, 2011 by Jeremy Siehnel
Josh was great, very friendly and informative. He was on time and never made us feel he was in a rush; he took the time to get us the best fit and style of boot (very important since we had a sprained ankle to deal with...). Pick-up was also prompt (but relaxed with respect to when he could come). So much easier than slogging the rentals back to a shop after an active day on the slopes.

Posted on January 13, 2011 by Jeff Wang
Great service all-around. Delivery and pick-up were on time, friendly, and hassle-free. The ski boots I got were very new.

Posted on January 13, 2011 by Mike Noll
Ski Butlers made this as convenient as possible. They dropped by the same night we arrived so that our gear was ready to go when the lifts opened and picked up after our last day of skiing. We got to be as lazy as possible. Thanks.

Posted on January 11, 2011 by Jorge Rivero
Our skis were not the latest models. That I did not like.

Posted on January 08, 2011 by Rob Keller
Exceeded my expectations. Great job. See you next time.

Posted on January 07, 2011 by LIZA
I really appreciated your work.

Posted on December 28, 2010 by Charmaine Cote
The service was wonderful! Rob and Karen and the rest of the staff were so friendly and helpful! They made the part of the trip I was dreading- renting equipment- a breeze! I will definitely be calling them on our next trip to Whistler. Thank you again!

Posted on December 14, 2010 by Audrey hester
The guys were great!! We will totally book again!

Posted on December 06, 2010 by Bruessler Jeremy
We appreciated that all the equipment was delivered to our door step. We recommend ski butlers.

Posted on January 06, 2010 by P. Meneely
Very convenient, friendly service. Fitting support was outstanding. Pick up painless.

Posted on January 06, 2010 by L. Winzer
Well organized; very efficient; very friendly

Posted on January 06, 2010 by J. Lopez
Employees are very nice and very helpful...I have been skiing for 30 years around the world and Ski Butlers is definitely the best. Demo Boots needs to be better, align with the ski quality.

Posted on January 06, 2010 by R. Liebhaber
Outstanding - would recommend the service to anyone. The guys were on time and the equipment was great.

Posted on January 06, 2010 by M. Sullivan
Newf and his team were excellent--outfitted my family of six with no problems.

Posted on January 06, 2010 by K. Smith
As a long time skier, needing new equipment, I was well impressed with Rob and Keiran who came to out fit our group. They were very knowledgable, personable and accommodating. Thanks guys, we'll bring more Tim-Bits next time!

Posted on October 17, 2009 by D. Brown
This is a wonderful service-especially for people who don't want the hassle of flying with ski equipment. We were well looked after-very professional- and the equipment was excellent.

Posted on October 17, 2009 by S. Sontag Kolberg
This service was even better than I expected. I was able to relax in our suite and they picked up and delivered my snowboard exactly when they said they would. The equipment was excellent and the guy was knowledgable and friendly. I was really able to carve out some good turns. The service made me feel like a Princess!

Posted on October 17, 2009 by J. Hearn
A better choice in boots maybe...other than that, excellent service. And Kudos for the charity donation.

Posted on October 17, 2009 by J. Lee
Simply the best there is ... Rob and Karin are the best of the best. Total great service and equipment!

Posted on October 17, 2009 by L. Lassaline
Wow the only way to rent. Great service. Quality equipment. I will be letting my friends and family know when they are heading up to Whistler.

Posted on September 24, 2009 by M.L. Mackie
Absolutely loved this service- there was zero hassle on our end. Our skis were there when we woke up our first day, we got to start skiing right away. I'd use this service again in a heartbeat! Thanks Rob and Karin!

Posted on February 08, 2009 by A. Thorsell
Everything worked as promised and no waiting in line. That’s a rarity in today’s world! Good equipment and competitive pricing. Thanks!

Posted on February 01, 2009 by N. Demma
I love you guys. You do excellent work for your customers.

Posted on February 01, 2009 by B. Worthington
I first used Ski Butlers for a ski trip in Park City, UT, 2008. I was so impressed with the level of service and quality of the equipment. I was equally satisfied with my recent rental in Whistler, BC. I look forward to my next ski vacation and using Ski Butlers!

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