Ski Butlers Aspen Customer Reviews

Net Promotor Score: 91.6%

The Net Promoter Score, or NPS®, asks one single question ---- How likely is it that you would recommend Ski Butlers to a friend or a colleague? It is a straightforward metric that holds companies and employees accountable for how they treat customers. It has since been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. Companies with the most efficient growth engines operate at NPS efficiency ratings of 50 to 80%.

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Posted on February 15, 2015 by
I have very high expectations and I was blown away by how courteous and and dedicated the Ski Butlers were to ensure I was truly satisfied.

Posted on February 15, 2015 by
Great way to rent as they keep your info and know what type of equipment to give you.

Posted on February 14, 2015 by
Very happy I used them. Great service.

Posted on February 12, 2015 by
It seems the high performance equipment just appears when you need it and disappears when you are done. There is no pick up or drop off. More Time for vacation. You guys are the best. See you next year.

Posted on February 11, 2015 by
excellent service and equipment

Posted on February 06, 2015 by
The best boots are the ones you own.

Posted on February 04, 2015 by
Simply one of the best and most accommodating groups of people to work with while on vacation. Introduced 3 couples to ski butlers in aspen this year and they would echo the same feeling after their first experience. Keep up the great service!

Posted on February 04, 2015 by
I will NEVER stand in line again to rent my ski equipment. Ski Butler is not only affordable, but their staff is very friendly, efficient and the service was amazing. When your trip is done, just leave your equipment on your porch and Ski Butler comes by and picks it up.

Posted on February 03, 2015 by
My daughter learned to ski with your products

Posted on February 03, 2015 by
Almost never lifted my skis on a ski trip - greatness!

Posted on February 03, 2015 by
James and his team in Aspen did a fantastic job. Great communication and flexibility, in particular. You may post my comments to your website if my last name is not used.

Posted on January 30, 2015 by
Do yourself a favor: Don't pay the airline to ship your skis round trip, avoid having your good skis thrown ten feet onto the tarmac, and get the opportunity to try some new equipment. Ski Butlers makes it all very easy with delivery to your door and swapping out skis or boots if you don't like them. Highly recommend giving them a try.

Posted on January 28, 2015 by
I wish I owned these in Chicago, or wherever else I skiid. I think that these skis helped me improve to the point where I was doing double blacks at the end of the trip. When I booked this order, I thought I would be doing Blues.

Posted on January 27, 2015 by
Was great!!

Posted on January 26, 2015 by
Best skiing of my life - incredible mountain, execptionally matched equipment for ski/snow conditions and enjoyed the flexibility to further enhance my experience by trying a wider ski mid-week. The company's attitude of premier service delivery was evident from our very first encounter up through departure. Truly a pleasure, best of luck for continued success and a fabulous 2015 Season. Warmest Regards, E. Wasyl (Jan 2015)

Posted on January 26, 2015 by
The crew at Ski Butlers is awesome!

Posted on January 23, 2015 by
Easy , great service, high quality equipment . I messed up my arrival dates, was no problem for the staff .

Posted on January 22, 2015 by
Ski butlers in Aspen provided my friends and I with a wonderful service - friendly, knowledgeable and nothing was a problem. For the 11 skiers in our party, they got it right all the time. We had a few beginners and their skis were swapped quickly and efficiently without fuss as they improved.. A godsend!!

Posted on January 22, 2015 by
Always good friendly experience.

Posted on January 17, 2015 by
Great service. Everything was delivered on time and completely hassle free. We skied four days and the only thing that could have made it better would have been a free wax job. By the fourth day, we could feel that the skis really needed a fresh wax job. Maybe Ski Butlers should consider adding a free swap on longer rentals to keep skis fresh.

Posted on January 13, 2015 by
I have used Ski Butlers for 6 years Iin a row and they always exceed my expectations!

Posted on January 10, 2015 by
Excellent service/advice. Will definitely use it for next season when we try Telluride. Very, very pleased.

Posted on January 05, 2015 by
Ski Butlers are a great way to make your skiing experience easy and non-stressful; especially with little children. We recommended them for any ski trip. Excellent service and great group of guys! Thanks so much for a fantastic experience!

Posted on January 04, 2015 by
Just returned home from a week in Snowmass with the family. Ski Butlers is the ONLY way to go. Ian and Tim delivered our skis right on time the night we arrived. One person in our party had their skis accidentally taken by another guest during the week. Ski Butler delivered a replacement set that night, and she never missed a run. The original pair were returned during the week. I am going back out in a few weeks and can't wait to patronize this excellent company again.

Posted on January 04, 2015 by
I have used you guys for the last 6 years and have never been disappointed in any aspect of what you do. Your people are great to deal with and the equipment has always been great. It doesn't get any easier than arriving at your condo and have Ski Butlers show up a short time later with all your gear.

Posted on January 04, 2015 by
You are great! Thanks!

Posted on January 02, 2015 by
The Ski Butlers are the ONLY way to go!! Let the Ski Butlers personalize your ski experience by bringing you a variety of options and assuring the very best fit and personalized service. I can't imagine ever doing it any other way again!! Thank you guys!!

Posted on December 31, 2014 by
First off, great gear. But, one of the best parts about the experience: at the end of the day I stayed at a bar near the base for a little apres-ski. Rather than stopping the good times and making the long walk back to my hotel to drop off my gear, I made one phone call and Ski Butlers showed up at my location. Gear gone and good times rolled on.

Posted on December 30, 2014 by
We loved the service; great staff; the guys were fabulous, nice, courteous and helpful.
However; at least 5 felt their skis were too long and needed to be changed. Eventually it happened but the selection was limited. In Snowmass, they were completely out of inventory the week of Christmas.
also one of the guys was interested in purchasing skis so would want to try out several brands to compare. With ski butlers that is not possible.
otherwise it was a great experience; we had 24 skiers renting. The guys came to the vaioius condos to exchange skis, pick them up and readjust boots that had been mixed up by some of the teenagers.

Posted on December 30, 2014 by
For those who do not know what size skis they need you should offer options upon the initial delivery.

Posted on December 28, 2014 by
This year was probably the 4th or 5th time I've used Ski Butlers and as usual the experience was effortless and first class!

Posted on December 28, 2014 by
great service from start to finish. No problem changing out equipment. They need to offer more than one brand of ski

Posted on December 28, 2014 by
Terrific service! Great employees, great attitudes. I would hire all of you for my own customer service oriented business.

Posted on December 28, 2014 by
You need more variety.

Posted on December 26, 2014 by
My son had an issue with one ski. We called in the morning, Ski Butler met us at the lift, swapped out the ski, and we continued without any problems. Unbelievably convenient and great service.

Posted on December 26, 2014 by
Fabulous job as always - you are the best. Happy New Year to all

Posted on December 25, 2014 by
Ski Butlers were awesome. We arrived late in the day so to have these guys arrive at our condo with our gear (for a family of four) and fit it all was perfect. We were ready to ski out of our condo first thing the next morning rather than having to head of to ski rental shops t get our gear. Your attitude is unbeatable, so happy, helpful, positive - awesome guys!!! If we are lucky enough to come back to snowmass we will definitely be using ski butlers again. Highly recommended!!!!

Posted on December 21, 2014 by
Skiis were great. Service was exceptional. They dropped off extra gear so fast and efficiently.

snowboards were not as good quality as we would have liked.

Posted on December 07, 2014 by
You guys are the best!!! I'll never rent from anyone else. This is a must for anyone, especially those with kids! This place is truly 5 star.

Posted on June 04, 2014 by
I have found Riley and his staff to be fast, courteous and responsive to my guests' needs. I would recommend Ski Butlers to anyone that wants less hassle and more time on the slopes. Alan Levey, Guest Services, The Snowmass Club.

Posted on April 09, 2014 by
After using Ski Butlers, I refuse to wait at another ski shop. The crowds, incompetence, and chaos of sitting in the shop for an hour was quickly forgotten when Ski Butlers arrived at my condo. They had all the equipment I needed, took time to make sure I was comfortable in everything, and made sure all my needs were met. Fantastic service that I will use time and time again.

Posted on April 06, 2014 by
The best service ever!! Thank you. Awesome.

Posted on April 01, 2014 by
My boots were a little loose and I felt I could have gotten a better ski. Overall I was very satisfied..

Posted on March 28, 2014 by
A wonderful concept which enhances the quality of any skiing holiday. Really first rate equipment.

Posted on March 27, 2014 by
Professional, friendly, courteous, efficient and right to your door.

Posted on March 27, 2014 by
wherever I ski, I will do a web search for you company as my top choice. see my lengthy comment above.

Posted on March 25, 2014 by
Aspen location is the best one we have used in terms of equipment. Service-wise, they are only slightly edging out the other other locations. All locations really have outstanding service!

Posted on March 21, 2014 by
I didn't get boots my wife loved hers but my daughter said hers hurt a little

Posted on March 19, 2014 by
Cody was great! So friendly & helpful!

Posted on March 16, 2014 by
It's insane not to rent with Ski Butlers. Trek to a store with three small kids, park, wait in line, hope they have what you need…no thanks. Ski Butlers comes to your house, bringing an inventory for you to choose from IN YOUR LIVING ROOM. Friendly and knowledgable staff, more interested in getting you a great fit than getting out the door quickly. After a day of skiing, my boots felt a little loose - Cody and team sent over a few other options the next day, and I skied with the most comfortable, best fitting boots ever. And at the end of the vacation? You just leave - they come pick up your equipment right out of the garage. Best of all, the price is the same (maybe lower) than traditional "do it yourself and go to the store" options. Thanks Cody!

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