Ski Butlers Aspen Customer Reviews

Net Promotor Score: 91.8%

The Net Promoter Score, or NPS®, asks one single question ---- How likely is it that you would recommend Ski Butlers to a friend or a colleague? It is a straightforward metric that holds companies and employees accountable for how they treat customers. It has since been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. Companies with the most efficient growth engines operate at NPS efficiency ratings of 50 to 80%.

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Posted on December 18, 2013 by
Great service!

Posted on April 25, 2013 by
Riley was helpful & friendly even though I had challenges !

Posted on April 18, 2013 by
Solid and trustworthy company

Posted on April 18, 2013 by
I have used Ski Butlers several times. This last time they came to my room, fit my boots to the skis, then offered to take them to the ski concierge in my hotel. You can't find better service, nicer guys or better product. Love you guys!!

Posted on April 16, 2013 by
I was so pleasantly surprised with the service. Right after I checked in to me hotel I called and Brandon and one other guy brought my skis right over and fitted for my boots. Couldn't believe how easy it was!

Posted on April 15, 2013 by
I used Ski Butlers for my rentals in Aspen Snowmass and they were fantastic to work with. They were right on time with all of my gear and they were very helpful when arranging the pick-up time and location.

Posted on April 15, 2013 by
Great job guys!

Posted on April 09, 2013 by
I rented for my young boys and not having to wait in lines is great but it also keeps them out of the store altogether, saving me from the pointless purchase debate.

Posted on April 05, 2013 by
Seamless, friendly and swift service with typical Colorado hospitality and great equipment. Thanks again!

Posted on April 03, 2013 by
Just a great expereince for us renting skis for our 2 kids, what not hesitate to use ski butlers again.

Posted on April 03, 2013 by
I had a very good experience with Ski Butlers. Brandon was very accommodating to our ski club in Aspen. He delivered our skis and boots promptly, and made sure everything was right all week. I would recommend them to my friends who ski.

Posted on April 02, 2013 by
I could not ask for anything more.

Posted on April 01, 2013 by
Thanks guys!

Posted on March 30, 2013 by
The staff go out of their way to be sure everything fits. They are very accomodating about dropping off and picking up equipment.

Thanks for a great ski experience

Posted on March 29, 2013 by
Tried an initial pair of skis and boots.
When issues arose with the boots, your attendant arrived promptly to fit me in a more comfortable pair of boots. He brought several pairs from which to try. While doing that, the length of the skis was increased, so he brought an equivalent
pair of ski's. After use the replaced equipment, the equipment worked out well.
Good service. Good equipment.

Posted on March 28, 2013 by
I have my own skis, but whenever I have to fly somewhere that ski butlers services I will use them. Compared to the extra baggage fees I would have paid and given the arrive that they provided would be dumb not to! They are very knowledgable and friendly, and I can't say enough good things about them!

Posted on March 27, 2013 by
Great equipment and great service from the whole SB team at Aspen. We'll definitely use Ski Butlers again.

Posted on March 26, 2013 by
I always rent from Ski Butlers

Posted on March 22, 2013 by
You saved us a lot of time and money.
We got new boots that were a perfect fit.
Hope to see you next year!

Posted on March 21, 2013 by
See above

Posted on March 20, 2013 by
my wife has a very difficult foot to fit a boot to. However the guys did a great job of getting her into a boot that she could tolerate. this score is lowest, just because she is never happy with her boots! Overall though, we were very pleased

Posted on March 20, 2013 by
Great experience. Thank you!

Posted on March 19, 2013 by
We switched skis to snowboards and the guys were great. Thank you !!

Posted on March 14, 2013 by
Our Ski Butler was very friendly and timely. He went beyond what was expected, and made the whole experience well worth the money!

Posted on March 07, 2013 by
did not use boots

Posted on March 07, 2013 by
Ski butlers was amazing. I would highly recommend them to anyone traveling to Aspen.

Posted on March 02, 2013 by
Great service. Came on time and let me try on different sized boots. After first day of skiing boots were a little loose in calf area. Called in the morning and they brought over another pair within 15 minutes to our condo that fit perfect.

Great service!

Posted on February 28, 2013 by
I have never had a better fitting rental boot. It just seems to make sense that it would work well since I had time to measure myself and my family, make detailed notes about our sizing quirks, and they had time to find the right stuff. Much better than the normal rental grind where they've got to size you up in 30 seconds and they're totally motivated to grab whatever is nearby.

Posted on February 27, 2013 by
The service is 2nd to none.If you want to add more time to your ski vacation,instead of standing in line,give Ski Butlers a call.You will laugh at how simple this service is.Thanks again Guys!!!

Posted on February 27, 2013 by
New, perfect fit, and friendly knowledgeable staff. On time and very responsive.

Posted on February 27, 2013 by
Ski Butlers recommended the Rossignol Experience 88's. Our son thought they performed well in the conditions and, of course, now wants a new pair of skis.

Posted on February 24, 2013 by
We weren't super stoked on the boy's and men's snowboarding boots. They were only tie-up - no twisting locking mechanisms which made them less secure feeling.

Posted on February 22, 2013 by
Equipment was for my kids - I really have no way of evaluating the equipment. I don't ski.

Posted on February 21, 2013 by
As good or better rental equipment as I've ever had.

Posted on February 20, 2013 by
Thank you for a great experience, Brandon brought my skis out to me and was very professional and friendly. He showed up exactly on time, got me set up in no time at all and we went skiing right away. I tried my skis down a couple of runs and didn't feel confident in that particular size, I called Brandon from the top of the mountain and he met me at the bottom, refitted me and I was back skiing without skipping a beat, thanks Brandon.

Posted on February 20, 2013 by
Snowboard seemed like it wasnt waxed in awhile got stuck or real slow going downhil.

Posted on February 19, 2013 by
Ski Butlers did a great job recommending equipment that was comparable to what I was use to. I will definitely use their service again.

Posted on February 19, 2013 by
We thought it was very good...

Posted on February 19, 2013 by

Posted on February 16, 2013 by
This is the 2nd year I have used ski butlers in Aspen. Unfortunately it was the same board as the previous year which was disappointing as I thought the equipment would be more up to date.

Posted on February 13, 2013 by
It was in good shape. The skis were waxed but not quite sharp enough for the icy patches where the snow has been scraped by the boarders.I think Rossignols are not the best skis but good enough for rental purposes. My husband had a little trouble with the boots fitting around his ankle. Next time we'd bring out own boots and rent just the skis.

Sorry I didn't read about the rating...just assumed 1 was the best!! This is the corrected version!

Posted on February 13, 2013 by
More care required to binding settings and sharper skis

Posted on February 11, 2013 by
The person that came out was great. He fitted me and did not leave until all was in order.

Posted on February 11, 2013 by
I've always had great equipment when renting from you all. If there was an issue, I know I could just call and have it taken care of quickly. Great customer service.

Posted on February 10, 2013 by
Worked flawlessly!

Posted on February 09, 2013 by
great condition

Posted on February 07, 2013 by
friendly, punctual, polite, nice equipment

convenience and quality worth the extra $$

Posted on February 06, 2013 by

Posted on February 06, 2013 by
Great equipment. I had brand new Rossignol skis that a friend of mine, who was on the US Ski team many years ago, had just gotten and he thought they were not on the market yet.

Posted on February 06, 2013 by
Excellent quality equipment and in great shape

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