Ski Butlers Beaver Creek Customer Reviews

Net Promotor Score: 96.7%

The Net Promoter Score, or NPS®, asks one single question ---- How likely is it that you would recommend Ski Butlers to a friend or a colleague? It is a straightforward metric that holds companies and employees accountable for how they treat customers. It has since been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. Companies with the most efficient growth engines operate at NPS efficiency ratings of 50 to 80%.

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Posted on December 31, 2016 by
with multiple kids, using ski butlers made it easy to get our gear quickly without the hassle of having to go to a ski shop

Posted on December 31, 2016 by
Very friendly. Expert fitting. On time. I did not need to exchange my equipment.

Posted on December 30, 2016 by
Overall very good experience and you managed to find us rentals at last minute and change our skis that were too short. It would be ideal if you had email receipt for final charges.

Posted on December 29, 2016 by
Nice service & very helpful personnel

Posted on December 29, 2016 by
Great people with awesome service! Would rent from them again in a heart beat!

Posted on December 28, 2016 by
You guys rock! The equipment was new, literally! I needed a change of ski boots; all solved with just one call.

Posted on December 28, 2016 by
If your boots don't hurt when trying them on, they will wind up being too loose on the hill.

Posted on December 28, 2016 by
I can not say how pleased I was. You guys made my ski trip!

Posted on December 27, 2016 by
we will be back

Posted on December 26, 2016 by
Phil was really kind and took time with us, Tyler was very helpful in scheduling and pick up!

Posted on December 25, 2016 by

Posted on December 25, 2016 by
Love the fact that they bring skis to you and are quickly available to adjust any problems with the skis.

Posted on December 24, 2016 by
Top notch and true experts. I would highly recommend Ski Butlers to anyone who wants to take the hassle out of renting equipment!

Posted on December 24, 2016 by
Great job!

Posted on December 24, 2016 by
Excellent service, will definitely use again.

Posted on December 24, 2016 by
Steve went above and beyond for us. Out my hubby and I had to trade out our kits after the first day. Steve made sure he had new boots for us the very next morning. Walked to the lift with us for adjustments and made sure we were good to go. Would DEFINITELY use Ski Butlers again!!

Posted on December 23, 2016 by
Awsome service!!!! They just made the hassle of renting ski equipment become easy!!!!

Posted on December 22, 2016 by
Next trip west, will not go without working with Ski Butler.

Posted on December 20, 2016 by
Very pleased with all aspects of Ski Butlers! EXCELLENT customer service. Equipment seemed ok. Snowboard instructor had to wax the snowboard for my husband one evening and my bindings had to be adjusted, but overall, we were happy with quality of the equipment. Convenience was our main decision-maker when choosing Ski Butlers. Can't beat having your equipment completely ready-and-waiting at the mountain for you!

Posted on December 19, 2016 by
The staff are extremely knowledgeable and kind! The rental was pain free and the equipment was of high quality. I'll be recommending Ski Butlers to anyone and everyone.

Posted on December 19, 2016 by
This is my second year in a row using Ski Butlers and I'll continue to do so! Staff is friendly, prompt, knowledgable and ALL about customer service.

Posted on December 19, 2016 by
Nick was a great Ski Butler- highly recommend him!

Posted on December 19, 2016 by
The best

Posted on December 19, 2016 by

Posted on December 16, 2016 by
The crew at Manor Vail was very friendly and helpful. This service really saves on the hassle of renting equipment and then lugging skis, boots and poles around town. It also saves a lot of time that you can use enjoying the ski town and mountain.

Posted on December 16, 2016 by
We have used Ski Butlers twice over the past 9 months and I will be using them exclusively from now on. Thanks for being excellent

Posted on December 15, 2016 by
There's nothing more convenient than having your ski rentals brought to you. The fit was perfect and options were available.

Posted on December 14, 2016 by
Excellent service.

Posted on December 13, 2016 by
Thanks to Tyler at Eagle Vail for all his help!

Posted on December 12, 2016 by
Great experience. Very professional staff

Posted on December 12, 2016 by
Everyone I interacted with was professional and friendly.

Posted on December 11, 2016 by
I have used Ski Butlers at both Snowmass and Vail, and have always had a fabulous experience.

Posted on December 06, 2016 by
Steve and Dan came to our hotel at Vail and they were both wonderful. Very knowledgeable, friendly, and helpful. They made the experience easy and fun.

Posted on December 06, 2016 by
Love this service, didn't have to waste time shopping around, and was all fitted and out the door within the hour. Can't beat it.

Posted on November 28, 2016 by
Perfect and very comfortable service. We were impressed by good personality of all staff we got contacted.

Posted on November 28, 2016 by
I appreciate Ski Butler's service and highly recommend them

Posted on May 12, 2016 by
Absolutely the best service ever!

Posted on April 20, 2016 by
Eagle-Vail Staff Chris and Peter are very attentive to customer needs and wants. If anything should need adjusting or changed out they are very quick and courteous to do so.

Posted on April 14, 2016 by
Thank you very much! Very impressed with the overall experience!

Posted on April 12, 2016 by
loved having the butler do all the hard work after a day on the slopes of Vail

Posted on April 10, 2016 by
Very good service, quality of the equipment was good and improved from last year

Posted on April 09, 2016 by
Third time using Ski Butlers, and will do so again!

Posted on April 09, 2016 by
Colton did a great job working extremely hard to make sure all of our equipment fit perfectly. My youngest son's snowboard was just a little too big for him and Colton did an outstanding job swapping out the snowboard in time for him to hit the slopes the next morning.

Posted on April 08, 2016 by
Great service!

Posted on April 06, 2016 by
I had the most amazing first snowboarding experience at Beaver Creek thanks to Ski Butlers. Tyler arrived on time to my room and had boots fitted to my liking. The "trick stick" board was stylish and effective (not quite ready to "trick" on the slopes though;). Shortly after my third and final day on the slopes, they came up to my room to take the equipment back. All with a smile and even some snowboarding tips in the beginning. I highly recommend them!

Posted on April 05, 2016 by
Great staff and service

Posted on April 04, 2016 by
It was a great experience and one I would be happy to do again... Polite & friendly staff who helped ensure we had the right equipment and were very timely. Thank you for helping make our vacation a complete success!!

Posted on April 04, 2016 by
most comfortable boots ever.

Posted on April 04, 2016 by
Steve was very friendly and helpful

Posted on April 03, 2016 by
Good service, but needs process improvements and more size selections in the boots.

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