Ski Butlers Breckenridge Customer Reviews


Net Promotor Score: 98.2%

The Net Promoter Score, or NPS®, asks one single question ---- How likely is it that you would recommend Ski Butlers to a friend or a colleague? It is a straightforward metric that holds companies and employees accountable for how they treat customers. It has since been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. Companies with the most efficient growth engines operate at NPS efficiency ratings of 50 to 80%.



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Posted on April 04, 2019 by
Great service and very professional. They came to our condo with all the equipment and in a matter of 20 min we were all geared up. We were traveling from Miami since really early so it was very convenient that we didn’t have to go anywhere to pick up our rentals.

Posted on April 03, 2019 by
Great convenient service

Posted on April 02, 2019 by
So convenient and a very knowledgeable staff!!

Posted on April 02, 2019 by
We had a great experience. It was nice to relax in the room while everyone was fitted vs. fighting the crowd in a rental shop. We were happy with the equipment. Would use them again!

Posted on April 01, 2019 by
Great Service as Usual.

Posted on April 01, 2019 by
The service is great. We decided our boots were a bit tight halfway through our first day so we called Zach who had delivered our equipment to our hotel and he met us at a restaurant at the base of the mountain and switched out our boots. Really appreciate the great service!

Posted on April 01, 2019 by
Great service! The communication was prompt and the delivery and pick up super easy. The guys we interacted with were all friendly and the ultimate professionals

Posted on March 31, 2019 by
Sensational service! Connor is one of the greatest guys! Thanks for making our Breckenridge trip terrific! Great Job!

Posted on March 31, 2019 by
Outstanding service!! They went out of their way to make sure we had the proper gear we needed.

Posted on March 31, 2019 by
Awesome service!! I have a tough to fit foot and they offered multiple boots on the mountain and in my room!! The staff couldn't have been nicer or more helpful!

Posted on March 31, 2019 by
First came sliced bread . . . THEN came Ski Butlers.
As I hadn't been skiing in CO In multiple years, and of course only looked for places to rent gear for the family the DAY OF our arrival. (I remember being a stress point of going to a store - spending an hour to get gear and wait - THEN cram all in the rental car, or make a separate trip . . . ).
Talked with Scott I think on the phone who was surprised I was calling so late - but was REALLY helpful. Because it was a slower week, it was no problem and we arranged to meet that eve at 5:30pm.
I got the confirmation call from Travis as we drove up the mountain - and he was right on time and met us at our condo with the gear to test and size up. He carried it all up to our place (poor guy). He spend over an hour with us (5 people in family), we made and ate dinner as we waited and tried it all out. He was friendly and all about the service as the Ski Butler brand promises. (I'm a professional speaker on service experience - and am very picky. go figure). I was very impressed. I made sure to give Travis some garlic bread as it was coming out of the oven.
When I called to confirm we were done and pickup - again, the woman on the other end of the phone was delightful, interested in our experience and vacation and thanked us. Overall - it was a sensational experience. Thank you Ski Butlers, I will share on Google and TripAdvisor as well.

Jon Petz

Posted on March 31, 2019 by
Excellent Professional Service, Highly Recommend!!!
Performance Package Tuning was subpar after 4 days of skiing, edge was dull...

Posted on March 31, 2019 by
Best experience EVER! No need to wait in long lines at rental place and schlep all the gear. Zach at Ski Butler brought everything to us and was prompt, friendly and knowledgeable. All equipment picked up right at our condo. Could not recommend it more!

Posted on March 31, 2019 by
Great service by Brett & Michael!!
Ski butler is the only way to go for a large group!

Posted on March 31, 2019 by
Fantastic delivery service, to our slope side condo, all we had to do was shred!

Posted on March 30, 2019 by
Great service, great fit.. thanks!

Posted on March 30, 2019 by
We used Ski Butlers on a recent trip to Breckenridge and they were EXCELLENT! The staff was extremely courteous and helpful, and did everything they promised. They spent extra time with our 2 children who were skiing in the Rockies for the first time and made sure the equipment fit and worked properly. We will definitely use them on all future ski outings. Dennis

Posted on March 30, 2019 by
Appreciated the kind refund on the day my boy was sick & could not ski. Prompt, courteous, professional service. Would definitely recommend!

Posted on March 30, 2019 by
With three children, the convenience of having Ski Butlers come to us is a "no brainer". Not only is it convenient, but the customer service has always been second to none. For as long as we're skiing, we'll be calling on Ski Butlers for our equipment needs.

Posted on March 30, 2019 by
Exceptional service, I highly recommend! The drop-off at our home 30 after arrival, sizing, & quality gear was on point. After day one, a re-visit to downsize/refit boots at the resort locker room. Then a one day extension and leaving all the gear in the locker for ski butlers to pick up. Best of all, everyone is knowledgeable, very helpful and nice. These guys are fantastic!

Posted on March 30, 2019 by
Very friendly and accommodating. I will definitely use them again next year.

Posted on March 30, 2019 by
We had a great experience. Extremely convenient and very knowledgeable staff.

Posted on March 29, 2019 by
We found the service to be wonderful from the time we placed our order to the time they picked our equipment up at the end of our skiing vacation. Ski Butlers were professional, polite and very helpful.

Posted on March 29, 2019 by
Service was excellent. A bit expensive but very convenient and easy, especially for a family of first-time skiers.

Posted on March 29, 2019 by
The process of obtaining equipment was so easy and all done on-line. Our skis were delivered right on time & with a knowledgeable & very nice delivery man. The equipment worked great & pick up was even easier. I would definitely use again.

Posted on March 29, 2019 by
They were so patient and help for our group of 10

Posted on March 28, 2019 by
Ski butlers provided the best ski/board rental experience that we’ve ever had at any location.

Posted on March 27, 2019 by
Great service. Really easy to use. Highly recommended. Will use again.

Posted on March 27, 2019 by
Everything about Ski Butlers rocked. Not only did they make it easy just by coming to me, but they were early, really responsive, and I always knew I was in good hands. Awesome customer service and great gear, too! Definitely using their service again!

Posted on March 27, 2019 by
First time user. Super easy, great equipment. Brought multiple sizes to ensure the right fit. Highly recommend.

Posted on March 26, 2019 by
Great service & promptly answered phone calls!

Posted on March 26, 2019 by
great service!

Posted on March 26, 2019 by
Great customer service. No issues with equipment. Convienent drop off and pick up.

Posted on March 26, 2019 by
Fantastic experience from booking to return! Guys that delivered our equipment, for two families, were so friendly and professional. Equipment was great! We needed to do a swap out the second day due to personal preference on ski length, and they were so nice about it and flexible with our schedule. We will never rent any other way when Ski Butler is available!

Posted on March 26, 2019 by
Best service and so much better than standing in line!

Posted on March 26, 2019 by
Simply the best!

Posted on March 26, 2019 by
This was my first time using Ski Butler. Amazing service and way better than a traditional rental at a ski shop. Will
Definitely use again.

Posted on March 26, 2019 by
Maddie was great!

Posted on March 25, 2019 by
This is the 4th year we have used you guys and you continue to impress. This year our youngest was in ski school part of the trip and skied with us the rest of the trip. We rented her skis from the base of Peak8 in Breckenridge - they actually did a bang up job, but reminded me of why we use Ski Butlers. From the fitting process to the pick up and everything in between you guys do a great job! Spend you vacation - vacationing. NOT standing in lines waiting to get fitted.

Posted on March 25, 2019 by
Top tier customer service experience. Joyful. I don't usually write reviews like this. It might be easier than owning your own equipment.

Posted on March 25, 2019 by
My experience with Ski Butlers was nothing less than fantastic. The customer service and proactive communication was outstanding. Ski Butlers allowed us to spend less time renting equipment, and more time skiing. Well done Ski Butlers, we look forward to seeing you on our next trip to Keystone.

Posted on March 25, 2019 by
Cannot believe I haven't used Ski Butlers sooner.

Posted on March 25, 2019 by
Amazing service. Couldn't have been easier. Staff was super friendly and knowledgeable.

Posted on March 25, 2019 by
This company was so great to work with. No hassles. They come straight to you with everything you need which makes it so convenient when you are on vacation. I would highly recommend their services. Great employees and the equipment was great as well. Thanks.

Posted on March 25, 2019 by
For.me personally I would rather go straight from my flight to get fitted for skis. I didnt care for having to wait for my appointment time. The first day is always crazy w flying, driving, grocery store, and I would prefer to go to a store and not have to wait for someone to come to me.

Posted on March 25, 2019 by
If I could give a higher rating than a 10 I would!

Posted on March 24, 2019 by
We have used Ski Butlers many times. They are always on time. On my last trip I wanted to try a different ski after 1 day on slopes. I made the call and had a different pair by 6pm. Great Service!

Posted on March 24, 2019 by
My tech Connor was very professional and helped fit my skis and boots and explained how the equipment should fit and provided a thorough overview of how to use the equipment and how to contact ski butlers if I had any questions or problems. Allan came to pick up my equipment and he was very polite and made sure I didn't have any problems and even asked if there was anything they could do better to please let them know. First class all around and was our second year in a row to use Ski Butlers. We will definitely recommend you all to all of our friends and we'll see you all next year!

Posted on March 24, 2019 by
Ski Butlers are awesome and knowledgeable! We love them. They are flexible should you be running late or delayed with travel and extremely accommodating. Goggles were inadvertently left off our reseravation, but Ski Butler had them to us by 8 am the next morning. Excellent customer service. We highly recommend these guys!

Posted on March 24, 2019 by
Always great service. Great flexibility. High quality equipment. Super friendly staff. Definitely great!

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