Copper Customer Reviews


The Net Promoter Score, or NPS®, asks one single question ---- How likely is it that you would recommend Ski Butlers to a friend or a colleague? It is a straightforward metric that holds companies and employees accountable for how they treat customers. It has since been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. Companies with the most efficient growth engines operate at NPS efficiency ratings of 50 to 80%.

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Posted on March 19, 2016 by
Would use them again
Posted on March 18, 2016 by
I probably could have exchanged for a smaller boot (my fault), but other than that the boots were comfortable, new, and performed well.
Posted on March 17, 2016 by
See comments above.
Posted on March 17, 2016 by
No problems
Posted on March 17, 2016 by
Our ski butler representative - I know her name started with an "A", maybe Audrey, not positive, but want to give her awesome feedback... She went so out of the way to be nice to us, our spring break group has all beginners on the slope except for me and she helped them all so much with being comfortable on the skis and in their boots (& even tips for when we hit the slopes), she brought us donut holes for breakfast (awesome!!!!), went out of her way to write down some awesome tourist attractions, restaurants,& bars for st pattys day!! Would recommend Ski Butlers to anyone! Awesome service!
Posted on March 17, 2016 by
I brought my own ski boots and after 2 days of skiing the lining in mine was in bad shape and I couldn't wear them. Ski Butler came and fitted me with a pair of boots within 30 minutes of me calling and I was back to skiing. Wished I had wore their boots the whole time because they were more comfortable then my own.
Posted on March 17, 2016 by
The bindings froze on the snowboard otherwise everything else was phenomenal.
Posted on March 16, 2016 by
Audrey was the best! She was very prompt and took the time to make sure we all had a proper fit.
Posted on March 16, 2016 by
It is a great comfort to have the expertise and convenience of the Ski Butlers available. Properly fitted rental equipment gives us the confidence our family will be safer on the slopes.
Posted on March 16, 2016 by
I LOVED the floral skis for me! we had great skis, my boots were not comfortable at all and the tightening on the upper part would not tighten. this was my 3 rd ski trip this winter one being in Europe, other being Aspen.
I loved the skis, our poles were what was left over.. the Butlers were personable and knowledgeable and you could tell they love their job! it is very nice having your equipment delivered!
Posted on March 16, 2016 by
They were so easy going and helpful!
Posted on March 16, 2016 by
I had issues with my skis after the first day on the mountain. Called first thing the next morning and left a message. Got a call back within an hour and the gave me an upgrade to high performance ski at no charge and brought them within an hour to the bottom of the lift. Thanks Ski Butlers.
Posted on March 15, 2016 by
Ski Butlers is AWESOME! The guys spent a lot of time with our group of six ensuring we had the right fit and answering all our questions. Customer service was fantastic, one of the guys started every fitting off with a handshake and told us that's how our foot should feel in the boot. Overall, very friendly and gave us great recommendations on where to eat and tips about the different resorts we were planning on visiting.

We had to change our pick up time due to night skiing, Ski Butlers were flexible and agreed to pick them up the next morning. Super easy, super convenient.
Posted on March 14, 2016 by
Boots very comfortable
Posted on March 14, 2016 by
We are so glad we used Ski Butlers on this trip! They were friendly, FAST, and the equipment was great all 6 days we used it!
Posted on March 14, 2016 by
It had been 25 years since the last time I went skiing. Ski butlers were knowledgeable, friendly and convenient.
Posted on March 14, 2016 by
only way I'll ever rent ski equipment again. You guys rock!
Posted on March 14, 2016 by
Everything was in great condition
Posted on March 14, 2016 by
Excellent service!!!! We had a lot of complications with people wanting to snowboard then ski and swap boots and every time ski butler was very accommodating!
Posted on March 14, 2016 by
We used the Butler for a group weekend. They came to our house to fit us, and made a couple special trips to the mountain during the week to adjust or exchange gear for us. The employees were very accommodating, nice, and cool. 5.5/5
Posted on March 14, 2016 by
very pleasant experience
Posted on March 14, 2016 by
Great service!
Posted on March 13, 2016 by
Convenient Rental experience!
Posted on March 13, 2016 by
After having my gear delivered directly to my condo I will never go back to a rental shop again. The ease of having my gear delivered, that was matched perfectly for me, waiting in line in the shop will never happen again. It's a great way to start and end your ski vacation.
Posted on March 12, 2016 by
See above.
Posted on March 12, 2016 by
boots were not as comfortable as they could have been
Posted on March 12, 2016 by
Gear was good quality and worked well.
Posted on March 12, 2016 by
Most ski rental companies have the same/similar gear. Ski Butlers separates themselves from their competitors with service. Ben delivered our equipment to us and was very helpful to a couple of novice skiers. He gave us advice about the gear, mountain, and town. If service is still a factor for you, then Ski Butlers is the company you want to use.
Posted on March 11, 2016 by
These guys are friendly and knowledgable. Be sure to ask them about the conditions on the slopes - they're a great resource for the local / insider info.
Posted on March 11, 2016 by
The guys there were very helpful and took the time to really explain to me and my husband what would work best for us. Great experience and I will definitely use Ski Butlers again!
Posted on March 11, 2016 by
Great service. The equipment this year appeared a quite bit more worn than last year when we rented.
Posted on March 09, 2016 by
Audrey and Jamie were awesome and set us up with great gear and got us rocking the slopes. Loved the skis I had they were great performers and did well at high speeds. Very convenient and well worth the flexibility of not having to wait in lines to get gear and having them custom delivered to your doorsteps. Love Ski butlers. John Meyer - Kansas City.
Posted on March 09, 2016 by
Our boots and skis were fitted for us and I never felt rushed throughout the whole time. Very accommodating.
Posted on March 09, 2016 by
My nephew wanted to try snowboarding. After a day of snowboarding he decided to go back to skis. Ski Butlers had skis delivered to our condo the same evening. Remarkable service.
Posted on March 09, 2016 by
The service was excellent
Posted on March 08, 2016 by
Everything was fitted perfectly. Superb staff. Could not be more pleased. Will use you again for sure.
Posted on March 08, 2016 by
Audrie was awesome, customer service was second to none! Thank you
Posted on March 07, 2016 by
Very pleasant to work with in service with a smile
Posted on March 07, 2016 by
You were the best...thanks for the fast, friendly and professional service, delivered to our door!! I'll never rent from anyone else!!
Posted on March 07, 2016 by
Boots were a small problem but what SKI boots aren't.
Posted on March 07, 2016 by
We've been working with ski butler for several years and our first experience was in South Lake Tahoe, great company, great people!
Posted on March 06, 2016 by
Skis were good, not great.
Posted on March 06, 2016 by
John from Breckenridge was really helpful.
Posted on March 06, 2016 by
I would have liked a longer ski option at the time of fitting
Posted on March 05, 2016 by
even though keystone reservations booked our drop off time incorrectly, when i called Ski Butlers they were very accommodating and delivered our stuff early the next morning so we didn't lose any time on the slopes. Thanks! We will use Ski Butlers again.
Posted on March 05, 2016 by
Simple and easy, just as they advertised! The butler's were professional and knowledgeable as well. Great experience.
Posted on March 05, 2016 by
The two girls who helped us were great! Extremely friendly and helpful.
Posted on March 04, 2016 by
Their customer service is really amazing. Someone even brought poles to the mountain for my friend!
Posted on March 04, 2016 by
We didn't pay attention when your guy fitted our daughter with boots and skies so we didn't realize until we were ready to head to the mountain that her skies were 8 inches too short for her. Then after a day of skiing her ankles were hurting and the next day at ski school we found out that the boots were 2.5 sizes too big. I believe the problem started with me not having accurate information on the size form, however, your guy should have determined these issues the night he brought everything instead of when we were on the mountain. It would have also saved you two extra trips to deliver the correct gear.
Posted on March 03, 2016 by
Meghan was awesome, service was great and really made trying to get two boys on the slopes painless. The process was smooth, efficient, responsive. The quality of both snowboards and ski equipment was excellent...I would highly recommend them to anyone..
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