Ski Butlers Deer Valley Resort Customer Reviews


Net Promotor Score: 100%

The Net Promoter Score, or NPS®, asks one single question ---- How likely is it that you would recommend Ski Butlers to a friend or a colleague? It is a straightforward metric that holds companies and employees accountable for how they treat customers. It has since been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. Companies with the most efficient growth engines operate at NPS efficiency ratings of 50 to 80%.



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Posted on March 27, 2017 by
Have used Ski Butlers at Deer Valley and Vail - always great experience.

Posted on March 27, 2017 by
Very well done and appreciated your flexibility on pick up time and location!

Posted on March 27, 2017 by
Sam in the check-out office (PC-sidewinder) was great to work with; three teenagers and two adults all had a great experience

Posted on March 26, 2017 by
We had a group of 16 people equipment was delivered at 7pm the night before our 1st day of skiing. All the equipment was in excellent condition. They came out to us on the slopes to make adjustments. Will absolutely use them in the future on all our ski trips from now on.

Posted on March 26, 2017 by
See you next year. Very well done.

Posted on March 26, 2017 by
Unbelievable service and will definitely use it again in the future! Really enjoyed the experience and thought the people were great!

Posted on March 24, 2017 by
Took care of our entire group of 14. Everything was perfectly fitted. We needed one helmet to be bigger, and it was brought before our first ski run!

Posted on March 23, 2017 by
Ski Butlers was amazing! Made renting a breeze. We didn't need to worry about standing in line and saved us a ton of time. The girls that delivered our equipment were super knowledgeable. We had issue where they did not have a helmet small enough for one of my kids and they set up for some one else to deliver the right size helmet that same evening. We will definitely use them next time we go skiing again!

Posted on March 22, 2017 by
Best equipment!! Best service!!! You should never ski without ski Butlers. It makes skiing so easy and so much better!!

Posted on March 22, 2017 by
This is a phenomenal service, particularly invaluable for those with children who don't want to tromp all over the place trying to pick up ski equipment. Great job & so easy!!

Posted on March 21, 2017 by
matthew was great

Posted on March 21, 2017 by
Good service

Posted on March 20, 2017 by
We had to change our ski dates once we got there, and everyone at Ski Butler was so flexible and accommodating! The guys who delivered our equipment also had good tips on slopes, ski conditions and PC in general. Couldn't have asked for better service and equipment!

Posted on March 20, 2017 by
Great service, great equipment...you guys are awesome.

Posted on March 20, 2017 by
Agents are always prompt, courteous and knowledgeable about equipment. Drop offs and pickups are so easy and hassle free. I highly recommend Ski Butlers.

Posted on March 20, 2017 by
Ski Butlers made it super simple for this novice to get out on the slopes!

Posted on March 20, 2017 by
Excellent job by the ski butler in getting our group of 8 taken care of - great service

Posted on March 20, 2017 by
I look forward to using them again!

Posted on March 20, 2017 by
Jake's crew in PC was excellent. They ensured everyone in our group, from beginners to advanced skiers, were set-up correctly. This is a very professional outfit.

Posted on March 20, 2017 by
Great service, we will definitely use again

Posted on March 20, 2017 by
I needed to changeout boots and skis after the first run. Called the office and they met me at the lift 25 minutes later. Minimal downtime

Posted on March 19, 2017 by
We only had a day to ski but we had a great time.

Posted on March 19, 2017 by
Strat was an awesome Ski Butler and spent a lot of time making sure we were all comfortable with the equipment and fittings. We had a large group (9) and several first time ski-ers and snowboarders and Strat was very patient with us. Great service and will use you guys again!

Posted on March 19, 2017 by
We loved our experience with Ski Butlers - it was the easiest thing about our skiing vacation!

Posted on March 19, 2017 by
Can't say enough good things about your service and people. We will be life long customers!

Posted on March 18, 2017 by
Very flexible on early pickup for part of our order

Posted on March 18, 2017 by
We loved our experience with Ski Butlers. The only drawback is having to take your skis to Snow Park Lodge and bring them back to our condo for return. It sure would be nice if there was a drop off location at Snow Park Lodge, so on the last day of skiing, we could leave our skis there at the base and not have to take them back to the condo.

Posted on March 18, 2017 by
The staff is friendly and helpful. They go above and beyond the norm.

Posted on March 18, 2017 by
Very convenient to have equipment dropped off/picked up & you guys know how to size everyone well. Also fun and easy to work with- well worth it!

Posted on March 18, 2017 by
Timely and very helpful. My kids found the boots more comfortable than other rentals.

Posted on March 18, 2017 by
Ski Butlers take the hassle out of skiing!

Posted on March 18, 2017 by
Ski Butlers are very accommodating, friendly, and knowledgeable. My daughter switches from skis to snowboard our second day. She realized that she did not line snowboarding half way through snowboarding school. We called Ski Butlers and they sent someone out to meet us at mountain to switch - no charge. We were very happy with Ski Butler's service and will definitely use them again.

Posted on March 18, 2017 by
What a great idea. We arrived in Park City at 10PM when we ordered the rentals. At 8:30 the next morning Mary showed up to fit us. Absolutely the best seamless service. Highly recommended

Posted on March 17, 2017 by
Ski Butlers was so easy to work with. They showed up when they were supposed to with a great attitude and great equipment. Even when we needed to change things they were very accommodating. We will definitely use them every time we come to deer Valley

Posted on March 17, 2017 by
We were first time users of your service and will definitely use again!

Posted on March 16, 2017 by
excellent service

Posted on March 16, 2017 by
Great work on fixing a small problem with our rental. Greatly appreciate the immediate service.

Posted on March 16, 2017 by
Wish all service providers were as customer centric as you are. Pleasure doing business with you!!

Posted on March 16, 2017 by
Second year in a row to use you. We will again in the future. Have told friends about Ski Butler.

Posted on March 16, 2017 by
Will definitely use again!

Posted on March 15, 2017 by
I don't normally take the time to provide positive feedback but in this case I feel compelled to recommend Ski Butlers. You can take the positive testimonials online at face-value. Normally, I am skeptical but in this case I was not disappointed. Another family we traveled with used a different service and our experience was better. I have not bothered to commit the other company's name to memory.

Posted on March 15, 2017 by
Parker in Park City/Deer Valley was awesome to us!

Posted on March 14, 2017 by
Paul in Park City set me up with the correct equipment! They delivered everything to my Lodge & had a pickup time when I was finished. Thanks so much! I rented skis, boots & helmet.

Posted on March 14, 2017 by
Awesome product and service. Couldn't be more convenient.

Posted on March 13, 2017 by
Loved the equipment. The service is amazing and so easy! Very accommodating.

Posted on March 13, 2017 by
Great equipment and service.

Posted on March 13, 2017 by
My group did have some equipment questions during the week. We spoke to staff and all questions / concerns were handled perfectly. Many thanks for making this a great ski trip for my family.

Thanks for the great weather & snow. We know Ski Butlers has something to do you that also.

Posted on March 13, 2017 by
On time and so nice.

Posted on March 13, 2017 by
Love the convenience of having my skis delivered to my room. This gives me more time to enjoy my ski vacation without having to worry about picking up and dropping off ski equipment at a busy ski shop.

Posted on March 12, 2017 by
Ski Butlers is always so easy to work with! They always have extras in the truck for those of us who are forgetful and always need something!!!!!

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