Ski Butlers Heavenly Customer Reviews
Net Promotor Score: 100%
The Net Promoter Score, or NPS®, asks one single question ---- How likely is it that you would recommend Ski Butlers to a friend or a colleague? It is a straightforward metric that holds companies and employees accountable for how they treat customers. It has since been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. Companies with the most efficient growth engines operate at NPS efficiency ratings of 50 to 80%.
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Posted on March 16, 2012
by Phil Johnson
Equipment and delivery of equipment excellent. Would have liked a confirmation that skis were picked up.
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Posted on March 16, 2012
by Peter Hines
Ben and his staff did a great job. They were very accommodating.
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Posted on March 15, 2012
by Steve Giordano
Awesome service with ski delivery and follow-up adjustments like longer poles, shorter skis - whatever. They're totally on your case.
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Posted on March 15, 2012
by Grace Lichtenstein
This is a terrifically handy service! (Please make me anonymous. I do NOT want my name or email address used in testimonial.)
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Posted on March 15, 2012
by Lynn Rosen
Ski Butlers Rocks! THE best.
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Posted on March 08, 2012
by John Kirkenir
Great experience. some minor issues with the boots and poles but all was resolved
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Posted on March 08, 2012
by Derrick Palmer
The guys in South Lake Tahoe were great. We walked in unannounced and they took care of us right there on the spot. Good equipment and decent prices.
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Posted on March 03, 2012
by Josh Veach
Friendly employees
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Posted on March 01, 2012
by Gary Bonacci
I have been using Ski butlers in both Tahoe and Vail for a few years and they are THE BEST. The equipment is always first rate and when I wanted to change ski's they were quick to respond and I had them for the next day.
Youguys are great and I consistently recommend you to everyone I talk to! |
Posted on February 29, 2012
by Susan Gannon
this made our experience soooooo easy. Would never wait in line for rentals again!!!
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Posted on February 22, 2012
by Morgan O'Brien
I will never rent equipment any other way!!! The SkiButlers team was on top of everything and very timely with delivery and pickup. Great service from cool people.
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Posted on February 22, 2012
by RUSS KELLEY
We have used Ski Butlers many times at many locations and you have always delivered what you promised. See you next year.
Russ |
Posted on February 10, 2012
by Anthony Williams
Excellent service as ever. We use Ski Butler each year in South Lake Tahoe for our renting. Their good service and friendly staff help make our holiday from the UK really special. Thanks.
Room delivery is great for two of the older generation! Tony and Lesley Williams |
Posted on February 09, 2012
by Scott Messenger
Demo equipment was great and the transaction was seemless. Discounted rate for having my own boots and fitting the kids was painless.
Demo boots for the adults are hard to get in and out of. If that could be improved, score would be a perfect 10 for quality. Thanks, Scott M. |
Posted on February 08, 2012
by Janet Brady
I really like the great customer service that Ski Butlers provides. I had to be refitted for boots the next day. They were prompt and had a variety of boots for me to try. I plan to use them again next year!
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Posted on February 08, 2012
by Jim Wozab
Your service is just GREAT!!!!!! It saves time and trouble, ideal for vacation time. Equipment is excellent and personnel are very dependable and personable. Thanks for contributing to another successful ski trip.
Jim Wozab |
Posted on February 05, 2012
by Ryan Austin
You guys are awesome. Will use you again for sure!
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Posted on January 19, 2012
by Michael Baublit
What an AWESOME service! Makes traveling with a family super easy, as our ski equipment is brought right to our hotel room and we do not have to fight with crowds or wait in lines. LOVE IT!!!
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Posted on January 19, 2012
by George Davis
Jared and crew were awesome. They were cvery nice and accommodating with all of our family. This is a great business that we have been using for years in Lake Tahoe and would not do it any other way.
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Posted on January 16, 2012
by Liliana Mosquera
You should us for boot a exact messurement of feet, so people could have better boots sizing.
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Posted on January 15, 2012
by Loren Hughes
Brilliant Service - wouldn't rent any other way now.
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Posted on January 12, 2012
by Karly Justs
All good :)
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Posted on January 09, 2012
by Nigel Richardson
All round good experience, made life a lot easier. Thanks for your help.
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Posted on January 07, 2012
by shawn kern
Great service. Having Ski Butlers come to us gave us two extra hours on the slopes.
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Posted on January 04, 2012
by Jeffrey Schirtzer
great service, would definitely use again
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Posted on January 03, 2012
by Diane Oswald
Ski Butlers provides the kind of service that is all too rare these days! They are knowledgeable, responsive, and customer-focused. I wish they could teach other organizations how to provide great service and add value! Diane O.
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Posted on January 03, 2012
by Michael Lac
The guys at Ski Butler were great and the delivery was on time and service was awesome.
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Posted on December 29, 2011
by Jeff Erickson
Outstanding service! Have used them multiple times and has always been a great experience!!!
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Posted on December 26, 2011
by Lawrence Marks
Excellent service, on time, flexible with friendly and quality world-class customer service!!! You can't go wrong!
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Posted on December 26, 2011
by Austin Bratkiv
Excellent rental again! Very timely, polite, and know what they are doing. Definitely would rent from them again when in Tahoe.
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Posted on December 25, 2011
by Rene Uresti
You all Rock!!!
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Posted on December 23, 2011
by Don Dupere
Fast, professional and courteous service. They are truly at your service. Relax and and let them take the stress out of rentals. No lines and at your convenience.
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Posted on December 20, 2011
by Stephen Evans
You guys exceeded my expectations each day. Your tech (Justin) was very professional and fairly knowledgeable about the products he was setting up. What was the most impressive part was how responsive your team was to anything we needed, it made our vacation much more enjoyable knowing that if we needed different equipment that we would not have to wait very ong to get it. We are looking at booking our next vacation and will definitely use you guys again! Thanks!
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Posted on April 25, 2011
by William Clarkson
Great service. Saves a lot of time. Will definitely use Ski Butlers aggain.
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Posted on April 18, 2011
by Paul Leake
Very good, reasonably priced, high quality equipment, and very convenient!
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Posted on April 18, 2011
by Bob Correa
Thought it was a bit expensive but the quality was great. The bindings were set just right and the boots felt fine.
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Posted on April 13, 2011
by Mary Lou Brown
My friend and I had our equipment brought to us at Embassy Suites in Tahoe. She was used to her old boots and when she skied on the rentals she said she'd throw away her boots because the rentals fit so well. Both of us also loved the performance of the skis.
I don't know if we could have saved money going elsewhere, but we sure saved time. |
Posted on April 06, 2011
by John Punzak
Sure made renting the equipment a lot easier this year. Do you operate in Park City?
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Posted on April 06, 2011
by Winston Chow
This is the second time we rented from Skibutler. Both are with highly satisfied experience. The eqipments are exactly as we would like to have which suited our ability well.
It is so enjoyable that you do not have to carry heavy skis to and from airports and the eqipments are to be delivered and pick up in your own room at Resort. We are very impressed by the punctual and profesional manner of staff. We have already decided to do the same on our next trip next season. |
Posted on April 05, 2011
by Dawnne Karsky
Great service....within 20 mins. they arrived at my Condo, and fitted me with skiis, boots and poles. It was a very stress free way to begin a great ski vacation...I will be using Ski Butlers again in the future!!!!!
dk Tampa, FL |
Posted on April 04, 2011
by Casey Zilionis
Overall the friendliness of your staff is top notch. Delivery and pick up was right on time and very convenient. We got our skis in Heavenly and dropped off at Squaw...very nice! That said, we had some problems with the equipment (my Dad's poles and skis were way too short) and we didn't want to go through the hassle of making an appointment to exchange them. In that case it may have been more convenient to just walk over to the local rental shop and do a quick exchange. Having things brought to you on a silver platter is nice...but not always the most convenient. In their defense, SkiButlers asked us (begged us) to let them know if any adjustments were needed. We just didn't want to sit around waiting for them.....it was a personal choice. Next time, given a convenient local shop location, I would choose to rent from a shop.
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Posted on April 04, 2011
by Misty Reillly
You guys Rock! Service and Quality was top notch. I will be back when we are in the south shore area.
Thanks and I will refer you in the future! |
Posted on April 02, 2011
by JUDY Stebbens
What remarkable service! I must confess that I was a bit skeptical when I first heard about Ski Butler, but now I am a convert. Outstanding equipment and delivered to our door by a friendly and professional staff member. I will never stand in line at the equipment rental area again!!!
Jared was the best! |
Posted on March 30, 2011
by allan kandler
We used you in Park City last year and in Tahoe this. Delivery and pick-up were prompt and exactly as promised. Fitting in the room was easy and right the first time. Your guy was professional and friendly. We had zero issues with the equipment and didn't have to contact you again until return time. You're our guys and we'll stay with you.
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Posted on March 30, 2011
by Steven Morse
Great Service! Everything worked well and there was no hassle.
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Posted on March 30, 2011
by Jim Whatton
Wow, I was really impressed by your folks. They were awesome! I would recommend ski butlers to anyone where they are availble.
Jim Whatton |
Posted on March 29, 2011
by Kelly Harris
Ski Butler is the way to go. I will never rent ski equipment any other way. Outstanding company with great people and awesome equipment. Using them is a no brainer. The only way to go. Thanks Michelle and the entire Ski Butler team for making our Spring Break as good as possible. See you next year.
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Posted on March 29, 2011
by christine Cote
Quick, efficient service in the comfort of your hotel room. Friendly staff, on time.
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Posted on March 27, 2011
by Phil Moore
Our experience with Ski Butlers at Heavenly exceeded all expectations. They were timely, patient, and very friendly. I will never use another rental company. Thanks Jared, Lundy, Graham and Ben!
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Posted on March 26, 2011
by Crissy Samide
Jared, Graham and Lundy were awesome! Would highly recommend Ski Butlers. Crissy
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