Ski Butlers Heavenly Customer Reviews

Net Promotor Score: 100%

The Net Promoter Score, or NPS®, asks one single question ---- How likely is it that you would recommend Ski Butlers to a friend or a colleague? It is a straightforward metric that holds companies and employees accountable for how they treat customers. It has since been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. Companies with the most efficient growth engines operate at NPS efficiency ratings of 50 to 80%.

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Posted on February 16, 2011 by
This was a great way to rent skis. The service was fast, the skis were in excellent condition with none of the usual hassles of rentals. I would highly recommend it. The price was good although I wasn't aware there was going to be a service charge until the deal was completed and was confused if this was part of the gratuity or not. I would have appreciated more clarity on this.

Posted on February 15, 2011 by
wow!!!! can't go wrong with ski butlers.

Posted on February 11, 2011 by
Ski Butlers was great to work with. Our flight was delayed a couple of times and they accommodated the changes in schedule. They arrived early the next morning and had our equipment ready in time to hit the slopes first thing. The equipment was top notch. When one member of our party couldn't ski the last two days, they picked up her skis and refunded the balance. I'll definitely use them again.

Posted on February 10, 2011 by
Ski Butlers is awesome! After traveling all day, it was so nice to have your your ski equipment so quickly delivered to your door so you did not have to stand in line, etc.

Posted on February 10, 2011 by
Boots fit good, I was set up with the best size and slyle of skis.

Posted on February 07, 2011 by
We highly recommend Ski Butlers! They were very prompt and even came back the next morning to exchange my husband's boots for a different size. We will definitely use them again on our next trip to Lake Tahoe.

Posted on February 03, 2011 by
they were fantastic couldnt have asked for anything more

Posted on February 03, 2011 by
Love you guys, its such a great service! That's why we always call you when we're in Tahoe! Thanks!

Posted on February 02, 2011 by
We had the best equipment, service, and recommendations in our 8 years skiing at Tahoe.

Posted on January 31, 2011 by
Your rep came to our condo and outfitted all of us with attention to each person's individual characteristics. The equipment was superb as we skied black diamonds pretty much exclusively for three days without a hitch. Your rep returned to our condo and picked up the equipment - most convenient! John Lewis - Lancaster, PA

Posted on January 30, 2011 by
The Service persons were always very easy to work with and answered multiple requests to change boot size and add helmets. They were always at the hotel within 30 min. or less of our call.

Posted on January 27, 2011 by
We have been using ski butlers for the last 3 years on our annual ski trip. The convienance and service is the best I have ever experienced. This is the only way to rent equiptment!

Posted on January 27, 2011 by
We really enjoyed using Ski Butlers. They came to our house promptly at 8am, were really friendly and gave us lots of information and advice on the ski fields. Our only disappointment was not having twin tip skis available for our 15 year old son. Other than that Ski Butlers were AWESOME!!! We need them in NZ.

Posted on January 25, 2011 by
Impressed! My wife and I demo equipment regularly. Ski Butlers had the most current skis and boots. The service was superb to boot!

Posted on January 23, 2011 by
Ski Butlers is absolutely the way to go!

Posted on January 23, 2011 by
I was very pleased with the quality of equipment, speed and courtesy of service.
Would gladly use Ski Butler again.

Posted on January 20, 2011 by
I've been skiing for over a decade and never knew this type of service was available until a buddy referred me. It was AWESOME and I would strongly recommend it to anyone. I will only use Ski Butlers going forward.

Posted on January 19, 2011 by
do not plan to rent from anyone else

Posted on January 10, 2011 by
They showed up on time and were very friendly. We needed them to come out to switch out one of our boots after the first day of skiing and they were so accommodating. We changed our return/pick up time and they were able to accommodate us. Great team and we will definitely use them again.

Posted on January 08, 2011 by
We couldn't be happier. The staff was efficient and great to work with. We will definitely use Ski Butlers again!

Posted on January 07, 2011 by
Super friendly employees! They were very patient and thorough. Excellent experience!

Posted on January 07, 2011 by
One referral from my timeshare representative at Wyndham Zephyr Cove and one telephone call to Ski Butlers and we were set to go skiing at Heavenly. The delivery to our timeshare was on time, fitting was simple and returning merchandise was easy. This service saved so much time from standing in line at the resort.

Posted on January 07, 2011 by
great service,and cool snowboard gear...

Posted on January 05, 2011 by
We've been skiing in Lake Tahoe during Christmas week for several years. This was the first year we used Ski Butlers. But, I can assure you we will be using them again from now on.
First, it was very convenient to have someone come to our room to fit us for boots and skis instead of waiting in line at the ski shop. The guys were very helpful, friendly, and accomodating.
I had a slight issue with my boots on the first day. I called Ski Butlers, they sent someone to the main lodge at Heavenly to fix it. He arrived within 10 minutes and had the issue resolved within a few seconds.
I cannot say enough about the excellent service we received from Ski Butlers. I would definitely recommend them to everyone.

Posted on January 01, 2011 by
Excellent, on time, wonderful service! Thanks for making ski rental so easy and professional! Your service and equiptment were top notch!

Posted on December 28, 2010 by
The service I received from start to finish was truly exceptional. It was quite apparent the goal was not just to get myself and family in equipment, but rather, the correct equipment for our ability and experience, as well as expected conditions. The inidividuals we dealt with were both knowledgeable and personable, and left us feeling we were in 'good hands'. Of course, the flexibility and ease of delivery/pick-up goes without saying. I would recommend their service without hesitation.

Posted on December 28, 2010 by
Have now used them on several occasions (South Lake Tahoe). Always prompt, great equipment and they are in and out in less than 20 minutes. If you are looking for a quick-convenient way to get the latest in equipment and best pricing, I highly recommend! I will be using them again on our next trip to Vail.

Posted on December 28, 2010 by
Extremely friendly people who show up prepared with quality gear and a few spares just in case. GREAT SERVICE!!!

Posted on December 26, 2010 by
Extremely convenient, great service, knowledgeable staff... Ill come back.

Posted on December 26, 2010 by
The whole deal was super convenient and about the same price as Sierras rentals

Posted on December 22, 2010 by
great service
will use it again

Posted on December 21, 2010 by
Loved the service. The skis and boots were top quality and comfortable. We'll be using you again.

Posted on December 21, 2010 by
The gentleman who delivered my equipment was named Bill. He was very knowledgeable about the equipment at hand, and also about the mountain I had planned to ride. Bill even gave me a few good ideas on where to ride given my skill level. I plan to use Ski Butlers again the next time I go to the mountains.

Posted on December 19, 2010 by
The service was great and the price is reasonable. Rather than mentioning a $15 charge for change from skis to snowboards and saying it would be waived, why not just have a fixed daily rate regardless of change and discount 10% or so for extending.
Conceptually great business idea and execution was perfect. One little flaw is incorrect billing which I'm sure you guys will fix.

Posted on December 11, 2010 by
This was my first time using this service and I will Definitely use it again! Nice people, very convenient, and the equipment was great.

Posted on December 05, 2010 by
Great service! I'll definitely use Ski Butlers in the future!

Posted on December 04, 2010 by
Great service! I'll definitely use Ski Butlers in the future!

Posted on November 30, 2010 by
This was the best thing we did on this vacation! It worked out wonderfully! Thank you

Posted on March 26, 2010 by
The way a business should be run: friendly, competently, price-competitive, and convenient.
They made all the difference in my ski vacation.
You should use SKI BUTLERS!

Posted on January 16, 2010 by
Excellent service and equipment. Just the thing when you get in after a long trip. No waiting in line, and no hauling skis around all over the place. Many thanks.

Posted on January 16, 2010 by
The equipment was the best and newest that we had ever rented! The technicians who delivered our skis were very professional, efficient and knowledgeable. The service was better than we expected and we will definitely use Ski Butler on our next ski vacation!

Posted on January 06, 2010 by
What an excellent service! Five stars for Ski Butlers: friendly, punctual, and professional. We were so impressed by the whole operation and will be sure to recommend the company to all of our friends.

Posted on January 06, 2010 by
Excellent and convenient service.

Posted on January 06, 2010 by
Fabulous service! The most convenient way to rent skis in the comfort of your own place. Ski Butlers are experienced professional and extremely courteous. They arrived on time and pick up was a breeze. We no longer will wait in ski rental places....we will use Ski Butler permanently. Thank you Guys for making ski rental a pleasure!

Posted on January 06, 2010 by
Overall, very good. Knowlegable team, made every effort to make the experience perfect - I only wish they met you at the chair lift!

Posted on January 06, 2010 by

Posted on January 06, 2010 by
We had a problem with my nephews boot and a new one was delivered in 20 minutes. Great service, friendly staff.

Posted on January 06, 2010 by
This is a great service. I was not traveling with my 14 year old daughter and I was able to pre pay and arrange the delivery of her boots, snowboard and helmet right to her hotel in Tahoe. We will diffinently use this service when we are in the area.

Posted on January 06, 2010 by
An excellent service, quick, easy and efficient.

Posted on January 06, 2010 by
needed to change out snowboard boots - but this was done in a timely fashion.

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