Ski Butlers Heavenly Customer Reviews

Net Promotor Score: 100%

The Net Promoter Score, or NPS®, asks one single question ---- How likely is it that you would recommend Ski Butlers to a friend or a colleague? It is a straightforward metric that holds companies and employees accountable for how they treat customers. It has since been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. Companies with the most efficient growth engines operate at NPS efficiency ratings of 50 to 80%.

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Posted on December 21, 2016 by
We are east coasters and had no idea where to start. Ski Butler made it easy! Very knowledgeable and friendly staff. We will tell anyone we know coming to the area!

Posted on December 19, 2016 by
Ski boots had trouble strapping the top strap. New lime green model

Posted on November 28, 2016 by
Ski Butlers is fucking awesome. I honestly can't think of a single reason why you'd rent from anywhere else.

Posted on April 17, 2016 by
Again, John was top notch.

Posted on April 13, 2016 by
Always on time for delivery and pickup. Very easy to get hold of.

Posted on April 11, 2016 by
I had a problem with one of my boots. The insert sole would ride up the back of my boots. I called them and told them the problem and they came the next day with a new set of boots. I say excellent service on them!!!

Posted on April 06, 2016 by
boots were not the most comfortable

Posted on April 06, 2016 by
Made rental experience carefree!

Posted on April 01, 2016 by
I have been using Skibutlers for the last several years. Absolutely Awesome service.

Posted on April 01, 2016 by
It's a good concept, but unless your delivery person is on the ball and double-checks all the equipment against the order before he leaves, there can be a lot of errors and it's not convenient to straighten it all out later.

Posted on March 31, 2016 by
Great customer service.

Posted on March 28, 2016 by
My daughter's boots were too small the first day. So butler handled it immediately.

Posted on March 27, 2016 by
Have used them for years. Always great service. My son wanted to switch back from snowboard to skis mid day when struggling with the board. They met us on mountain and swapped him out. You don't get that kind of service with other rental companies.

Posted on March 27, 2016 by
Will definitely save contact info for next year. Thanks.

Posted on March 27, 2016 by
Didn't leave the hotel, they come right to you. The boots fit the best out of any place I've ever rented gear from. I'll use this place again.

Posted on March 27, 2016 by

Posted on March 27, 2016 by
3 sets of skis ordered -- 2 beginners set well tuned . Third set for me were not tuned . Situation remedied with one phone call to Jacoby -- I missed it when the equipment was first dropped off. Buckle on boot would not lock new boots and tuned up skis dropped off the following morning. On time as was committed to the previous afternoon

Posted on March 24, 2016 by
All gear was perfectly suited!

Posted on March 22, 2016 by
We have been using ski Butler for thirteen Years. Always great service and comfortable equipment. Makes us feel confident in skiing!

Posted on March 21, 2016 by
Your service was prompt and made every effort to accommodate my family with what we had going on. After my wife and I became ill on the first day, ski butler credited our money back for the day we could not ski which was above and beyond in my opinion. I really appreciate how ski butlers worked with us and I will use there service every time I return to Lake Tahoe.
Thanks again,
Doug Kok

Posted on March 21, 2016 by
Jacob was very accommodating to my needs, including meeting me at 10:00 p.m. to equip me.

Posted on March 19, 2016 by
Jacob & Lauren were awesome -- could not have been more helpful & enjoyable to work with.

Posted on March 19, 2016 by
Best rental board I've ridden. Had several people ask me where I got it. Never had a local ask me about my boards.

Posted on March 17, 2016 by
I would recommend keeping a record of our boot sizes. It seems that the actual shoe size does not correlate with the boot size.

Posted on March 13, 2016 by
No worry and hassele ski rental

Posted on March 13, 2016 by
we enjoyed working with John

Posted on March 12, 2016 by
This is more than 3 questions.

Posted on March 08, 2016 by
They were helpful and fun. They also carried men's size 14's!!

Posted on March 08, 2016 by
Loved the service!

Posted on March 07, 2016 by
First day completely wrong skis. Didn't bring the right poles when promised.

Posted on March 07, 2016 by
I loved the service and I will definitely use Ski Butlers again in the future!

Posted on March 06, 2016 by
Chip provided awesome boot fitting service, and even ran back to the shop to find the right boots for me.

Posted on March 06, 2016 by
This was the first time I used this type of service for ski rentals. The other folks in my rental house wanted to use SkiButler when they observed how easy the process was and learned that the rental rate was cheaper than the ski shops. They thought it was a class act and that I paid more due to the delivery and pickup service. I hope Ski Butler expands into other ski resorts as I would prefer to use them instead of going to the actual ski shops.

Posted on March 05, 2016 by
Best experience I've ever had renting gear

Posted on March 03, 2016 by
You guys are always reliable, communicative and timely!!! Love renting from you!

Posted on March 02, 2016 by
The padding on the goggles is a bit light and they scratched up my nose. It would be great to have an option to upgrade for a few dollars to premium goggles.

Posted on March 02, 2016 by
Snowboard boots were getting tired

Posted on March 01, 2016 by

Posted on February 29, 2016 by
Definitely the best rental boots I've ever used. Demo-quality gear.

Posted on February 28, 2016 by
Thanks for another great week of skiing. The equipment worked perfectly. See you again next year!

Posted on February 24, 2016 by
I haven't skied in 30 years. Ski Butlers made it easy to try new equipment with no hassle. Great service and expertise! Thx!

Posted on February 23, 2016 by
We absolutely loved the experience! The whole team was blown away by John. He was so great!!

Posted on February 23, 2016 by
When available I'll always rent from Skibutlers.

Posted on February 23, 2016 by
Service was spectacular. The delivery guy had to carry all of our boots and skis up 5 flights of stairs and didn't even complain or have a bad attitude. He was very pleasant and happy to work for SkiButlers. We were happy to use this service as it made everything superbly easy.

Posted on February 22, 2016 by
Great people, Great service! Having four children this the Ski Butlers made my experience so much easier. Thank you

Posted on February 22, 2016 by
The service is great! Everyone was very helpful. We made a few changes after the original reservation and it was taken care of without a hitch. Thank you, Lorne Hood

Posted on February 22, 2016 by
Awesome service!

Posted on February 21, 2016 by
Comfortable fit and never had an issue at all, as opposed to the normal rental on the slope somewhere.

Posted on February 20, 2016 by
So convenient to have rental equipment delivered. We've used Ski Butlers at least 4 times and have been very happy with the flexible, reliable, and friendly service.

Posted on February 19, 2016 by
great service! friendly technicians! time saving, convenience, ease, NO LINES! making dinner in cabin while the kids were trying on their boots!

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