Ski Butlers Jackson Hole Customer Reviews

Net Promotor Score: 90.3%

The Net Promoter Score, or NPS®, asks one single question ---- How likely is it that you would recommend Ski Butlers to a friend or a colleague? It is a straightforward metric that holds companies and employees accountable for how they treat customers. It has since been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. Companies with the most efficient growth engines operate at NPS efficiency ratings of 50 to 80%.

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Posted on December 12, 2013 by
Chad, the manager, fitted us with brand new skis and boots - they still had the tags on them! Ski Butlers is so convenient and the staff is extremely knowledgeable. Most definitely recommended!

Posted on April 09, 2013 by
I am recommending Ski Butlers to all my friends - whether you're renting a ski house or staying at a hotel on the mountain, Ski Butlers will deliver, size and pick up the skis at the end of your stay. Nothing else is more convenient; no more waiting in long lines at the base of the mountain!

Posted on April 05, 2013 by
My boots were old and had minimal tongue cushioning which caused shin pain. I was told the WY location was low on boots in a ladies 8.5

Posted on April 05, 2013 by
Chad and Mike were great. They came to the mountain, as promised, to swap out my boots for a half size down which made all the difference in my skiing. Kids had great stuff. Nice bump up without charging me in terms of higher performance skis and very accomodating regarding not charging on the days we decided not to ski during the week package. All and all, a terrific and user friendly service. I'm a big fan. Damon

Posted on April 03, 2013 by
Liked the skis much more than the boots.

Posted on April 02, 2013 by
The Orlando Ski Club was recently in Jackson Hole and the service and convenience was excellent. We stayed in the town and the convenience of having our equipment delivered to us was second to none. Mike and his organization, the team and quality of the equipment was excellent. I highly recommend Ski Butler on your next ski vcation.

Posted on April 01, 2013 by
Overall, service was good and the employees were very friendly. My daughter rented a snowboard for a day and the bindings were installed improperly.

Posted on March 29, 2013 by
Boots need to be updated to reflect current trends.

Posted on March 28, 2013 by
If you want to avoid the travel, chaos, noise, inconvenience, and the intimidation of a crowded ski shop--you would love Ski Butlers. Renting skis in ski shops, after a long day of travel, has always been the least desireable part of my ski experience. With Ski Butlers, you can enjoy your arrival instead of dreading the ski shop commotion.

Posted on March 28, 2013 by
Very convenient and great customer service. My only issue is the price. Your high performance gear is a step below what you can easily demo at some of the shops in town at the same price.

Posted on March 27, 2013 by
Service was very friendly at Ski Butlers. I would use them again!

Posted on March 26, 2013 by
The service was unbeatable. The actual skis were not as sharp as we would have liked and both pairs of boots I tried were pretty uncomfortable, but honestly I don't know if that is ski butler's fault. Boots are so hard to get right, and it would take trying several pairs to find the right ones.

Posted on March 26, 2013 by
Ski Butlers came to the place we stayed & outfitted us the evening we arrived. Then when my boots hurt the next day, they came to the mountain and exhanged for a pair that were comfortable!

Posted on March 25, 2013 by
Awesome job. Very convenient and would use again.

Posted on March 24, 2013 by
Efficient, friendly and convenient. Would have been good to have a choice of boots at initial fitting but was decently comfortable. Amazing service will do again if not bringing own gear.

Posted on March 21, 2013 by
All in all I couldn't be anymore satisfied with my experience renting through ski butlers. The employees Chad and Andrew were very helpful both times I called with questions about the weather and directing me to the local restaurants.

Posted on March 21, 2013 by
My boots were a tight and uncomfortable but my husband loved his. Would be nice if you carried an alternate brand to rosingnol but they did try to make special arrangements for me to deliver another type of boot if I couldn't live with mine

Posted on March 17, 2013 by
Could not be any more pleased with the equipment and quality of service from Chad and Andrew. Absolutely renting skis from here next time I'm in Jackson Hole!

Posted on March 15, 2013 by
My wife and I arrived in Jackson Hole late in the evening a couple of weeks ago. Mike from Ski Buttler's was at our hotel room shortly after we arrived so we didn't lose any time the next morning. The skis were this year's model and top of the line.

Posted on March 15, 2013 by
Ski Butlers got us great gear, it fit perfectly, and could not have been any easier or convenient.

Posted on March 13, 2013 by
Andrew, Chad, and Mike are great to deal with! Awesome service, couldn't be more satisfied.

Posted on March 13, 2013 by
Excellent service!

Posted on March 12, 2013 by
Andrew was very patient and helpful. I think both skis I rented could have been tuned better.

Posted on March 10, 2013 by
Not applicable...I used my own boots

Posted on March 10, 2013 by
Ski Butlers dramatically enhanced my family's ski vacation

Posted on March 09, 2013 by
Chad was great!

Posted on March 09, 2013 by
I couldn't be happier with your service, and will be using ski butlers again and again. Thanks!

Posted on March 07, 2013 by
Very good experience. Loved my skis and boots. Much better than the previous year, but I'm happy to say that you made up for it and as a result I'll continue to use you guys.


Posted on March 06, 2013 by
Don't stand in line filling out forms and waiting to finally get your gear.
Have it delivered and ready without all the hassel of a ski shop.

Posted on March 04, 2013 by
they do a great job of selecting equipment to match the sking conditions.

Posted on March 04, 2013 by
The equipment is always in very good shape - I really don't care for Rossignol skis so I found the selection somewhat limited, but everyone else was satisfied.

Posted on February 27, 2013 by
Great experience. You guys went out of your way to make it easy and seamless. Thanks.

Posted on February 26, 2013 by
Skis were comfortable and like new!

Posted on February 25, 2013 by
I really liked my skis!

Posted on February 22, 2013 by
Really great service! Chad, our technician, would meet us anywhere to exchange equipment. They really made the rental process as easy as it could be!

Posted on February 20, 2013 by
I loved my skis, (S7s) but felt slightly hampered by only stocking Rossignol equipment

Posted on February 17, 2013 by
I rented top of the line skis that were in good condition and they were outstanding!

Posted on February 14, 2013 by
my boots were the most uncomfortable boots i have ever used in my life. they swapped them but they were the same exact boot.

Posted on February 13, 2013 by
Made me ski faster!!

Posted on February 13, 2013 by
Pretty good!

Posted on February 12, 2013 by
Always first rate equipment.

Posted on February 08, 2013 by
Chad provided a great service, would not use anyone else.

Posted on February 07, 2013 by
New stuff

Posted on February 05, 2013 by
Good fit, perfect for my ski level.

Posted on February 02, 2013 by
It dosen't get any easier than this! They deliver, you ski and they pick up. Absolutely Great concept! Thanks Ski Butlers.
Dennis Jackson Hole, WY

Posted on January 30, 2013 by
performed flawlessly,(the skis not me).

Posted on January 29, 2013 by
Received exactly what I requested

Posted on January 29, 2013 by
Excellent, top quality equipment with hassle free service.

Posted on January 28, 2013 by
Equipment and boots were perfect for the conditions and what we needed.

Posted on January 27, 2013 by
The Snowboard I rented was exactly what I needed as an advancing beginner. Right size and appropriate flexibility. Bindings (hard plastic) were adequate but were not too cooperative in the cold. They were somewhat stiff and hard to get started.(maybe because they were new)
It would be nice if ski butler's carried some higher end demo boards to try for comparison with regular rentals, though I was very satisfied with the board I had.

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