Ski Butlers Steamboat Wins John Rust Award
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Steamboat Springs, CO…Ski Butlers Steamboat wins its second consecutive John Rust Award for exceptional customer service, scoring a 98.63% on its NPS Score*, the highest of any Ski Butlers location.
In memory of John Rust, a former Ski Butlers team member who passed away from Osteosarcoma, Ski Butlers has created the John Rust Award for exceptional customer service. This award is given annually to the Ski Butlers location that scores the highest on the NPS Score. Ski Butlers will donate $1000 on behalf of the winning location to the Pediatric Cancer Foundation for Osteosarcoma cancer research.
Ski Butlers Steamboat is owned and operated by Glen Traylor and Stephany Swinford.
*The Net Promoter Score, or NPS®, asks one single question - How likely is it that you would recommend Ski Butlers to a friend or a colleague? It is a straightforward metric that holds companies and employees accountable for how they treat customers. It has since been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. Ski Butlers uses the NPS Score to monitor and manage its customer service. Ski Butlers companywide score was 92.97% for the 2011-12 season, with a variance of just 9.44% between all locations.
About the Pediatric Cancer Foundation
The Pediatric Cancer Foundation is a nonprofit organization dedicated to funding research to eliminate childhood cancer. Their focus is to fund research to find less toxic, more targeted therapies by partnering with leading hospitals nationwide. Over the past 21 years, the PCF has donated more than $5 million to researchers. They are based in Tampa, FL.
About Ski Butlers
Founded in 2004 in Park City, Utah, Ski Butlers now serves over 30 North American resorts in Colorado, California, Utah, Wyoming and British Columbia, Canada. Ski Butlers award winning service makes renting ski and snowboard equipment convenient and hassle-free all for the same price or less than most resort ski shops. Ski Butlers is the only ski shop in Vail/Beaver Creek, Colorado to win the Vail Valley Platinum Service Award for exceptional customer service this past winter, and is Deer Valley’s and Aspen’s preferred ski rental delivery provider. Ski Butlers won the Western Region for the U.S. Chamber 2012 DREAM BIG Small Business of the Year Award. Ski Butlers home offices are in Park City, Utah.
For more information visit www.SkiButlers.com, call Bryn Carey at 435-640-1402 or e-mail Bryn@SkiButlers.com.