Ski Butlers Snowmass Customer Reviews

Net Promotor Score: 91.6%

The Net Promoter Score, or NPS®, asks one single question ---- How likely is it that you would recommend Ski Butlers to a friend or a colleague? It is a straightforward metric that holds companies and employees accountable for how they treat customers. It has since been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. Companies with the most efficient growth engines operate at NPS efficiency ratings of 50 to 80%.

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Posted on December 25, 2015 by
great, easy to use equipment

Posted on December 25, 2015 by
Ski butlers are the easy button

Posted on December 14, 2015 by
You guys made it so easy.

Posted on December 13, 2015 by
First time users. Can't imagine us renting from anyone else!

Posted on December 01, 2015 by
Fantastic - I'll never stand in line again.

Posted on April 05, 2015 by
A pleasure to deal with

Posted on April 04, 2015 by
The guys were all nice and helpful, really great service!

Posted on April 02, 2015 by
We have never been disappointed when using ski Butler. It always makes getting our rentals so much easier, it is also very convenient having them come to the room to bring the boots skis and boards. We have never had any issues with any of the equipment, it's always been great! If a boot doesn't fit quite right they are right there to bring you a new one or if one of our indesisive family members decides to snowboard instead of ski they are there quickly to change our equipment. We love ski butler!!

Posted on April 01, 2015 by
As always, awesome service and equipment!

Posted on March 31, 2015 by
Loved the personal service we got from Ski Butlers.

Posted on March 31, 2015 by
I was a n00b, so my boots were a little relaxed and my skis were short, but next time I will be knowledgeable enough to get the experienced skis and boots :) overall the staff is 100% professional and helpful. My partner's boots were a little loose halfway thru the first day of skiing, SkiButlers met us at Snowmass Village and traded out boots -- hizzah! Thank you SkiButlers!

Posted on March 30, 2015 by
great service. when we had issues, they came right away. they even met my wife up on a chair lift.

Posted on March 30, 2015 by
The guy who delivered was terrific-knowledgeable, helpful and polite.
We has several calls confirming sizes, delivery and pickup. It couldn't have been any better.

Posted on March 30, 2015 by
It was great not having to do all that work going to a rental place, and the prices were still comparable to other rental places. The guys were all very friendly, too.

Posted on March 29, 2015 by
Skis were a little beat up and they did not bring in the van the boot that was most comfortable in the size I needed.

Posted on March 28, 2015 by
All staff took care of us in such a special manner. It was a very good start for our entire ski experience. Excellent choice!

Posted on March 26, 2015 by
Your people are top notch! When I requested a change in skis, they even offered to bring them to me on the mountain that same day.
Easiest and best way to rent ski equipment.

Posted on March 25, 2015 by
We needed to change out some equipment and STC made it all easy and fast. Great service.

Posted on March 23, 2015 by
Oliver was great! He answered all our questions and was very friendly and professional. The employee who picked up our equipment was also helpful and even offered to pick up our stuff at the mountain if that was more convenient for us (I don't recall his name but he had a British accent if that helps to identify him!)

Posted on March 23, 2015 by
At least the 5th time I've used your service and always easy to use with great service

Posted on March 22, 2015 by
Excellent as always. Thank you.

Posted on March 21, 2015 by
Loved Ski Butler, made my vacation so easy!

Posted on March 18, 2015 by
the first time my daughter did not complain about her bots :)

Posted on March 15, 2015 by
The best. Would use Ski Butler again in the blink of an eye

Posted on March 11, 2015 by
I had not been on skis in 15 years. They made it easy, and took all of the anxiety out of the rental process. Loved them!

Posted on March 10, 2015 by
We called when we landed and hours later they were at our hotel door with great equipment , knowledge, tips for our upcoming ski days. They called a couple of hours after we were on the slopes just to check everything was feeling fine with the equipment! (It was). They called a few more times throughout our rental to make sure everything was cool. Great service, equipment and ease!

Posted on March 09, 2015 by
I will use ski butler when available - great service and value!

Posted on March 08, 2015 by
Service, service, service - exceptional. Very pleasant staff, good gear.

Posted on March 08, 2015 by
Friendly staff. Very convenient. Boots were in good condition. Like new board.

Posted on March 08, 2015 by
Very convenient seevice with friendly, helpful and knowledgeable staff

Posted on March 07, 2015 by
I have told everybody about Ski Butlers!! This is the best way to avoid the headaches associated with ski rental equipment!!

Posted on March 06, 2015 by
Great service very accommodating will definitely use the Butler's again on our next vacation

Posted on March 05, 2015 by
This is my first time renting with this service and I will NEVER work with traditional rental shops again if I'm skiing where Ski Butlers serves. The guys were very helpful, service was quick/prompt, and it was so easy and stress free!

Posted on March 04, 2015 by
First time skiing, so not exactly sure how to rate the equipment, but the service provided was exceptional.

Posted on March 03, 2015 by
Great Service!!

Posted on March 01, 2015 by
I have used only Ski Butlers for my past trips to Lake Tahoe, Aspen/Snowmass, and Utah. The rental rates are similar to the big ski rental shops with much better SERVICE and Support for my Family ski trips. Great Business model. C FLYNN

Posted on February 28, 2015 by
Right on time. Tremendous service. Great gear. Great communication. Instead of hauling all that gear home, being able to leave my gear at the ski lodge on last day was a huge plus & tremendous! SB Very professional outfit.

Posted on February 28, 2015 by
I would use them again and have already recommended to friends. Thanks for the pleasant experience.

Posted on February 25, 2015 by
Amazing service!!!! I wouldn't rent from anyone else!!!

Posted on February 25, 2015 by
Such a helpful and knowledgable team, willing to ensure your experience is top notch!

Posted on February 25, 2015 by
I am a first time user and will probably never go back to walking into a store to rent gear. Ski Butlers made it too easy. They were really friendly, happy to make changes to my order and made a second trip to meet me with alternative boots. Awesome.

Posted on February 25, 2015 by
I should have had taller poles. I did a lot of polling and didn't have enough leverage. Otherwise, skis and boots were fine. I don't ski often enough to tell the difference in quality of the equipment.

Posted on February 24, 2015 by
We had great experience. Boots were very comfortable which is the most important for everyone. Usually I bring my own this time I risked not to travel with them and was not even a bit sorry. Be very particular when you choose snow board though... So it fits your weight and height perfectly. Make sure that bindings are good and sit tight before you get on the slopes. My son had a problem - board was too small for his 6'1 and was not comfortable the first day but guys took care of it immediately and all ended well. All in all, company provides great, convenient, professional and honest service. They have offices in every major skiing resort. Strongly recommend to try their services.

Posted on February 20, 2015 by
Switched out boot sizes and they arrived 20 minutes after my call. Will use Ski Butlers on future trips and recommend to others.

Posted on February 20, 2015 by
Tia is the second time I've ued ski butlers and i will use them again. The folks who delivered my skis were very helpful. When I decided my boots were too big while on the mountain the butlers were very prompt in meeting me and exchanging them. They even helped my daughter with her privately owned boots.

Posted on February 19, 2015 by
We were promised "new" boots and did not receive them. There was no choice of boot, only sizes. Again, we were told there would be boot choices. We asked for a shorter set of skis and had to make several phone calls the day after our arrival with confusing information as to where to pick up the shorter skis. Quite frustrating.

Posted on February 18, 2015 by
We overestimated our level and needed to change skis the second day. Ski Butlers was there in 30 min with new equipment. Great service. Very convenient.

Posted on February 17, 2015 by
For those in our party who hired boots it was easy to change and try different ones for better comfort

Posted on February 17, 2015 by
Don't have to go anywhere for equipment shopping. Very convenient

Posted on February 16, 2015 by
Great service and fun people. Highly recommend!

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