Reviews - Squaw Valley Resort Ski Rentals
Net Promotor Score: 97.2%
The Net Promoter Score, or NPS®, asks one single question ---- How likely is it that you would recommend Ski Butlers to a friend or a colleague? It is a straightforward metric that holds companies and employees accountable for how they treat customers. It has since been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. Companies with the most efficient growth engines operate at NPS efficiency ratings of 50 to 80%.
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Posted on February 10, 2015
by Tiffany Atkinson
Thank you so much!
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Posted on February 10, 2015
by Steve Timyan
Service with a smile every time. Very accomidating
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Posted on February 10, 2015
by Brian Larsen
Great fit, right equipment
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Posted on February 10, 2015
by Cyclone Covey
Why would anyone spend time driving to a shop and stand in line when you can have it delivered to you?
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Posted on February 09, 2015
by Jojy Varghese
Although we had overall a great experience with skibutlers, we felt that atleast one of the guys on the team was a bit passively insulting. None of our family knew skiing and being the first time skier we had lot of stupid questions. As soon as we turned our back, we could sense a "mock" from one of the guys in their team. The name was Alex i think.
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Posted on February 07, 2015
by Brian Lippman
Customize delivery time. Customize pick-up time. Quick, easy to arrange. Can stay in text/cell contact in case of need for adjustments... Really you can't beat their service. This is our 4th time/4yrs...if you figure cost of equipment/transport costs then it's a no-brainer
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Posted on February 07, 2015
by Jacob Bullock
The first pair of boots I got I could tell we're going to be too tight. But the second pair they brought was way too big. I was able to get a replacement the next night and the boots were great. I loved the service and all the guys I interacted with were really nice and professional. i just wished I could have had more boot options the first night. Though I realize that is very difficult when you are bringing boots for 4 people to a room.
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Posted on February 03, 2015
by Janet Watt
Using Ski Butlers made our trip so easy. The staff was friendly & knowledgable. We spent our time on the slopes not fooling with gear.
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Posted on February 02, 2015
by James Huttner
I really liked the skis. Good choice.
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Posted on February 02, 2015
by Charles Bender
everyone at ski butlers in north tahoe was great and extremely helpful. you guys rock!
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Posted on January 31, 2015
by Robert Clinton
First time snowboarding. Very friendly getting me hooked up. Didn't laugh either when I told them I ate it on the mountain. Awesome people.
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Posted on January 30, 2015
by Michael Milner
Love you guys, it's our 4th time using you, just wish you would get some really great boots!
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Posted on January 30, 2015
by Lance Doalson
Ski Butlers make it easy. We have rented from them numerous times over the years, from different locations, and every experience has been great.
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Posted on January 27, 2015
by John Stewart
Must confess I heard no good/bad comments on equipment. I could see it was in good shape and relatively new.
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Posted on January 27, 2015
by Chad Tiedeman
great service! thank you.
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Posted on January 25, 2015
by Ronald Smith
We needed helmets- not sure why the didn't come with our package delivery.
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Posted on January 24, 2015
by tammy Wright
snowboard and boots were great. Bindings not so great. Difficult to unlatch.
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Posted on January 24, 2015
by Geoff Weg
Boots ok
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Posted on January 20, 2015
by Ronald Smith
Great service a little pricey
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Posted on January 20, 2015
by Robert Levin
Terrific service. Very accommodating!
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Posted on January 20, 2015
by Kylie McDonald
Very helpful organising all ski equipment for our whole family.
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Posted on January 16, 2015
by Lisa Friedman
ski butlers is a great service
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Posted on January 08, 2015
by Stacy Lawrence
Love this company!
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Posted on January 08, 2015
by Kristina Boxer
We were so grateful to be cared for by Ski Butlers during our trip to Squaw Valley! They made the process so effortless with us, especially helpful since we were dealing with lost baggage for over half our trip. We needed flexibility as members of our groups skiied for different lengths of time and they were so helpful. Big, big part of the success of our trip. THanks!
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Posted on January 07, 2015
by John and Rachel Williams
I will always go to ski butlers had a great experience they even brought out different skis the next day because we ordered the wrong ones
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Posted on January 07, 2015
by Yvonne Caswell-Chen
We had difficulty getting our skis to connect together which made it difficult to walk with. The ski instructor tried several times and couldn't get it to join together. Also, our helmets did not hold our goggle straps well. The goggles would slip off because the hook in the back only allowed the strap to slide on and off. It didn't snap the strap in place. But the Ski Butlers guys were extremely personable.
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Posted on January 06, 2015
by Danica Iannitti
Boots didn't fit great
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Posted on January 05, 2015
by Joanie Haney
Our bindings were not set correctly. The boards/bindings were swapped out at the suggestion of a Alpine Meadows instructor.
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Posted on January 05, 2015
by Gina Li
Ski Butlers are simply the best... Save your time and energy..I gave them perfect score for the customer services they provide every single time...easy simple comfort in getting our ski equipments. Highly recommended
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Posted on January 05, 2015
by Stacy Achuck
Boots were a little rough. Had to repair two buckles.
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Posted on January 05, 2015
by Jeanne Noonan
Great people and service.
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Posted on January 04, 2015
by Chad Gieg
Very convenient service. No hassle and flexible staff.
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Posted on January 03, 2015
by Karen Timberlake
Excellent boots. All of the boot was super comfortable, did not feel them on my feet or ankle.
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Posted on January 02, 2015
by Jason Lokkesmoe
Fantastic experience yet again!!! Thank you.
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Posted on January 01, 2015
by Aaron Lord
None
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Posted on December 29, 2014
by Jin Park
Kids boots didn't have insoles!
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Posted on December 29, 2014
by Jeff Contenta
Would not rent from any other company. Ski Butlers provided A+ service making renting equipment hassle free.
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Posted on December 27, 2014
by Leng Ky
Snowboard had a small chip, right boot strap had a loose latch. Left boot was tight at the ankle. Nothing was bad.
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Posted on December 27, 2014
by Andrew Hoybach
Great service for good quality rental rossignal gear. Much more convenient than village based services. Beat the lines!!
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Posted on December 27, 2014
by Jen Kahlon
Using your service was one of the best decisions we made for this trip. We arrived late the day before we planned to ski the next morning. When we pulled up to our condo, Ben was literally waiting for us (and helped us with our bags). We were able to be on the lift the next morning at 8a. Traveling with kids this was by far the simplest and quickest way to get our equipment, and when my son wanted to try skis out instead of his snowboard, Ski Butlers made it happen. Ben was to the condo again within 30 minutes of my call - simply amazing. Thanks for making that portion of our trip so easy and trouble free.
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Posted on December 26, 2014
by Stacy Gilchrist
a
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Posted on December 24, 2014
by Werhner Scott
Very comfortable equipment.
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Posted on December 24, 2014
by Christina Glatz
Gear was in excellent condition. Very comfortable. We will use Ski Butlers every time. Customer service was great. Ryan helped us with the fitting; totally friendly and knowledgeable. (-:
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Posted on December 23, 2014
by Terry Echeverria
Very friendly, fast, and super convenient!!
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Posted on December 20, 2014
by Art Roa
We have the latest and newest equipment somewhere brand-new boots of the highest quality
Rossignol boots |
Posted on December 20, 2014
by Jose Trejo II
Great Service! Super easy to rent and return ski rentals. I will use again in the future for all of my ski rentals from now on. Thanks!
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Posted on December 20, 2014
by Martin Vincent
Amazing service as always , Thank you
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Posted on December 18, 2014
by Johnathan Eele
Truely a butler service. I had a breakage due to an accident and items were replaced in 20 mins. If I hadn't used ski butlers I would have lost a day skiing.
Thanks Johnathan Auckland, |
Posted on December 16, 2014
by Alisa Apichitsakul
quality of boots and skis far surpassed any rentals that i have gotten on the slopes. minus the lines, and it was cheaper!
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Posted on December 02, 2014
by Christy Herz
Brand new equipment!
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