Ski Butlers Vail Customer Reviews
Net Promotor Score: 100%
The Net Promoter Score, or NPS®, asks one single question ---- How likely is it that you would recommend Ski Butlers to a friend or a colleague? It is a straightforward metric that holds companies and employees accountable for how they treat customers. It has since been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. Companies with the most efficient growth engines operate at NPS efficiency ratings of 50 to 80%.
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Posted on March 16, 2019
by Dennis Bigelow
Thanks so much! You guys are great!
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Posted on March 16, 2019
by Drew Shands
Using Ski Butlers was the best decision of the whole trip, besides the ski trip itself.
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Posted on March 15, 2019
by Lindsey Hearon
So convenient and easy! They took care of us on the slopes and made getting and returning gear the easiest I've ever experienced. 10 out of 10 would recommend!
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Posted on March 15, 2019
by Michael ROBERTS
Great reliable service and good equipment although You must want to ski only with Rosignol equipment which they should diversify
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Posted on March 14, 2019
by Terrence Sexton
Troy did a great job getting us fitted for top-notch ski gear, all of which performed amazingly well during our visit to Beaver Creek. One member of our group was difficult to fit with boots, and Troy solved that problem quickly. We were very impressed!
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Posted on March 14, 2019
by Kyle Herm
Super easy. Equipment as good as any other rental shop.
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Posted on March 13, 2019
by Henry Brown
always available and helpful
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Posted on March 11, 2019
by Elizabeth Ryberg
Excellent and personable! They fitted 6 kids with al equipment in less than 35 minutes with incredible patience and humor!
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Posted on March 11, 2019
by Christina Kite
great job as always!
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Posted on March 11, 2019
by Timothy Sonnier
So Easy, guys that delivered were very friendly and knowledgeable.
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Posted on March 11, 2019
by Brandon Blewett
Ski Butlers always provides awesome service. They show up timely and are more than willing to accommodate adjustments to equipment. They are always friendly and provide helpful suggestions that don't seem like they are trying to upsell you. Highly recommend and you can't beat the convenience!
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Posted on March 11, 2019
by Jean-Pierre Mobasser
Price is alittle high, but service is good. I wish you had toe bindings for snowboards, rather than strap that goes across the top of the toes.
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Posted on March 10, 2019
by Michael Borts
The staff was very accommodating. But it is a challenge for them to meet me after the initial rental to switch out or tweak the boots or skis.
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Posted on March 09, 2019
by Peter Brett
That was awesome! So convenient. Such nice guys. Great experience. Thank you.
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Posted on March 08, 2019
by Chase Wolfe
Very accommodating. Brought all equipment to our locker room so we could be fitted at our condo. Offered switching out equipment had we encountered any problems. 10 out of 10 recommend.
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Posted on March 08, 2019
by Andrea Amato
Our experience with Ski Butlers was great. They were super accommodating when they arrived to drop off our skis and our bags with our boots didn't, they came back a few hours later. Also, they came on short notice, early in the morning when one of our guests flew in with no reservation.
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Posted on March 07, 2019
by Christian Gou
Great crew. Thanks for the help, Mark.
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Posted on March 07, 2019
by TERJE AADLAND
delivery and pick were great even though i made a small mistake on delivery address as they got in touch with me right away and made delivery on time . I only met the delivery driver and he was great very friendly and a hard worker. I am sorry I forgot his name but hopefully you can see who made the delivery by your records
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Posted on March 07, 2019
by Marc Rosenkrantz
Extremely easy and very responsive. Highly recommend
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Posted on March 06, 2019
by Marcus Brodin
Great service and great gear !
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Posted on March 06, 2019
by Rich Highfield
Seamless - thank you!
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Posted on March 06, 2019
by Daniel Wolf
Excellent service ??. Very convenient. Excellent communication.
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Posted on March 05, 2019
by Amar Elaasar
Exceptional service
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Posted on March 05, 2019
by Charles Hollar
Kevin was awesome. You guys will be highly recommended (18 " of fresh snow in one day didnt hurt either).
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Posted on March 05, 2019
by David Vieregge
My first helmet was to large, but you guys took care of it, when I told you about it. Great experience, overall.
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Posted on March 05, 2019
by Bob Nance
EXCELLENT SERVICE AND PRICING
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Posted on March 04, 2019
by Laura Falvey
Appreciated being able to have skis delivered to our rental condo since we arrived after other rental shops would have been closed. It gave us a wick start to the slopes the next morning.
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Posted on March 04, 2019
by Robert Reed
Awesome service and equipment was in great shape!
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Posted on March 03, 2019
by Timothy Fyke
It was a GREAT experience!!!
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Posted on February 27, 2019
by Michelle Page
Great service, great people! Seamless experience and so easy.
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Posted on February 26, 2019
by Bob Sweeney
Ski Butler was great. Couldn’t have been more helpful
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Posted on February 25, 2019
by Kevin Dudley
Great service, and were able to accommodate 2 changes in timing because of my delayed flight. Highly recommend
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Posted on February 25, 2019
by Paul Battaglino
Everyone at ski butlers was tremendous. They were on time with exactly the right equipment and more importantly, they were nice and great to work with. Even when we had an issue with the equipment they met our son on the mountain to make a switch so he missed almost no time on the slopes. Thank you Ski Butlers for helping to make the most of our time on our vacation.
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Posted on February 24, 2019
by Tim McCarthy
The best. Nicest. Easy. Love it.
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Posted on February 23, 2019
by Shefali Patel
Would be a 10 if storage of skis were also included every night.
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Posted on February 23, 2019
by Lisa Hopkins
Great job! It was our first time out west and ski butlers made my fitting and rental as easy as could be! The nicest guy came right to our hotel at the time we requested and fitted my skis in minutes!! I would definitely use them next time we are in the area??????
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Posted on February 22, 2019
by Jim Rudny
Awesome service right at your front door! Love it!
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Posted on February 20, 2019
by Robert Rinaldi
While not the most economical alternative, it is perfect if you have a group of folks in your party that need skis, snowboards and accessories so that you do not waste precious time at a rental shop. You can handle all of the sizing (boots, skis, boards) before you get there. They just show up and provide excellent service. Especially if you need to make changes on the fly while at the slopes for any reason. That is the value add you get with Ski Butlers! Their people are excellent! I highly advice using them. Just reference my name - Bob Rinaldi, their biggest fan! But then again, all of the people in my group of 8 are big fans now!
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Posted on February 20, 2019
by Desiree Durst
Have used you before in the past. Service is always great.
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Posted on February 20, 2019
by Sandra Orlando
Andy was awesome and overall service fantastic!
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Posted on February 19, 2019
by Kim Kellogg
Great place to rent ski equipment!
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Posted on February 19, 2019
by Arthur Pearson
The most hassle free rental experience we’ve ever had. Great equipment and friendly and professional ski techs and staff. Highly recommend Ski butlers, a great experience.
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Posted on February 19, 2019
by Lesley Reid
I’m so glad I called Ski Butlers for our ski equipment!!! Such a great experience!! Too easy and convenient not to use!!
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Posted on February 19, 2019
by Alexandra Budike
Great service & efficient.
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Posted on February 19, 2019
by Ashley VanHoose
Super convenient but wish you had s better selection of skis
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Posted on February 17, 2019
by Mary Ann DiMarco
Great service and products
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Posted on February 16, 2019
by Ajai Chopra
Excellent skis (we brought our own boots). Efficient in-room delivery and pick up from hotel's ski valet. Easy on-line reservation process. Friendly staff. Although the skis that were delivered turned out to be just right for us in terms of the length and waist width, would have preferred an earlier indication (e.g., by email or text message) of the specific ski that were going to be delivered. Or alternatively, the online reservation process should have had the option to specify preference for length and waist width.
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Posted on February 15, 2019
by Timothy Vacek
fantastic service. friendly, prompt, and efficient. these guys went the extra mile for us.
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Posted on February 15, 2019
by Ryan Crowder
Andy was very nice and super helpful!!
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Posted on February 13, 2019
by Laurence Whiffen
Ok but disappointing service between the condo and the bottom of the slopes. We had to return to the hotel twice to find all our gear on the first day and when our snowboard was taken from the hill on the last lunchtime, you said you didn't have time to reissue equipment so we missed half a days snowboarding.
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