Ski Butlers Aspen Customer Reviews


Net Promotor Score: 92.1%

The Net Promoter Score, or NPS®, asks one single question ---- How likely is it that you would recommend Ski Butlers to a friend or a colleague? It is a straightforward metric that holds companies and employees accountable for how they treat customers. It has since been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. Companies with the most efficient growth engines operate at NPS efficiency ratings of 50 to 80%.



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Posted on February 06, 2019 by
Terrific personalized service. Exceeded our expectations.

Posted on February 06, 2019 by
The service was outstanding! They accommodated every request ! Love this company!! Thank you Murray and Harry !

Posted on February 05, 2019 by
Great service! The first day of most ski trips is usually awful - a long trip followed by a few hours of waiting in a crowded rental shop and then having to carry all that crap back to your condo. Ski Butlers turns that lemon into delicious lemonade

Posted on February 05, 2019 by
What better way to get your skis than delivered and picked up from your door? Let the vacation begin with no hassle!

Posted on February 03, 2019 by
Another timely and perfectly executed rental

Posted on January 31, 2019 by
I was happy with the service. Due to snowfall, they were going to be later than the promised time. But they called and told me when they would be there. They also beat that time so I was not waiting as long as i feared. Good service, let the customer know what is going on!

Posted on January 30, 2019 by
You all were fabulous! Thank you for the great service

Posted on January 27, 2019 by
Great service, super equipment!

Posted on January 27, 2019 by
I have been using your service since 2014 or earlier. I have never been dissatisfied by the service, expertise or equipment.

Posted on January 27, 2019 by
Outstanding and reliable service - and great equipment.

Posted on January 24, 2019 by
Awesome service and people. Easy rental process and quality equipment. Highly recommend.

Posted on January 22, 2019 by
Great service, easy to advance order and nice equipment!

Posted on January 20, 2019 by
Once again the equipment and service was excellent. The convenience of fitting and delivery is stress free.
We had a couple of situations, hit a rock, binding broke... and they were understanding and took care of it quickly.

Posted on January 14, 2019 by
Went to Snowmass/Aspen for long weekend ski trip and was recommended to use Ski Butlers by a friend. It was an incredible experience! Quick online questionnaire and someone pleasantly showed up to our door the next morning before the mountain even opened to fit our skis to our boots! Will definitely use them again on our next trip!

Posted on January 13, 2019 by
Excellent service as usual

Posted on January 12, 2019 by
Ski Butlers was great at making adjustments for us in the fly and even accommodating a pick up at a different location. Made it very simple and was always super nice and accommodating.

Posted on January 12, 2019 by
Friendly and knowledgeable staff, very convenient service. Good equipment. Whether coming to your condo / hotel or meeting at the mountain, this is a very convenient service.

Posted on January 08, 2019 by
Outstanding service!

Posted on January 08, 2019 by
Great service and really friendly staff. Kept in constant communication with us about our equipment.

Posted on January 07, 2019 by
The service was convenient, on-time and courteous. Thank you for a great experience!

Posted on January 07, 2019 by
Thank you for a superb service. From taking the orders, delivery of equipment, ease of the changes, and the pickup process, you turn an often stressful process into a very easy and convenient experience.

Posted on January 07, 2019 by
Reliable, convenient, courteous service at a fair price.

Posted on January 07, 2019 by
Great service, great equipment, would highly recommend using ski butlers! Came to our condo, fitted everyone quickly, gathered gear on our way out...completely seamless!

Posted on January 05, 2019 by
Always easy to work with! Thank you Ski Butlers for making the rental process a breeze.

Posted on December 31, 2018 by
Excellent service & equipment!

Posted on December 29, 2018 by
We changed skis multiple times and they were easy and efficient in the process. Highly recommended.

Posted on December 29, 2018 by
Communicationwas great. Delivery was on time by personable and professional staff. Equipment was excellent. They offered great flexibility to change out equipment if desired, but we did not need to take advantage of this. Would definitely utilize their services again.

Posted on December 24, 2018 by
Everything was so easy and made our trip even better. Thank uou

Posted on December 20, 2018 by
Great service, very friendly and knowledgeable

Posted on December 18, 2018 by
We were very impressed with Ski Butlers. Very prompt / great service. When we called for equipment exchanges they delivered almost immediately. Called to check on us as well. Would definitely use their service again.

Posted on December 18, 2018 by
Fast and super easy with great staff!

Posted on December 18, 2018 by
fantastic service

Posted on December 11, 2018 by
I received great personalized service. Thank you!!!

Posted on December 08, 2018 by
Outstanding experience

Posted on April 23, 2018 by
Service, fitting and delivery was great. No need to carry equipment all around and return it.

Posted on April 09, 2018 by
Beyond happy

Posted on April 06, 2018 by
Was right on time and answered the phone when we called with knowledgeable answers. I will use them again - will go nowhere else.

Posted on April 04, 2018 by
We are repeat customers. Attentive staff. Makes skiiing with kids and gearing up painless.

Posted on April 01, 2018 by
Great service and excellent phone ordering

Posted on April 01, 2018 by
Ski butlers was fantastic. They came to the hotel where I was staying and brought great equipment that was perfect for me. They wete polite and helpful. Every day I could leave my skis at the hill or send them to another hill and I never had to carry them anywhere. It was the most luxurious experience I have ever had renting skis. I just got on the bus with my helmet and went! Great experience

Posted on March 22, 2018 by
Ist time using and will definitely use Ski Butlers again.

Posted on March 21, 2018 by
Liked the ease of home delivery with a large group.

Posted on March 18, 2018 by
So easy and very friendly service. The price is competitive and less expensive than most. There's no reason not to use Ski Butlers!

Posted on March 18, 2018 by
Not much else to say but Best service!

Posted on March 17, 2018 by
Affordable, very convenient and great service

Posted on March 15, 2018 by
2nd year using for my daughter. Love!!

Posted on March 15, 2018 by
Excellent customer service, addressed every concern on a very timely manner

Posted on March 09, 2018 by
When I originally contacted SB to rent skis I requested Rossignol Experience E88s at 170 cm and was told that that’s what I would receive. However, the skis I actually received were E80s at 168 cm. I skied these for four days and then called to request E88s at 170 cm for my next three days. I was told that these skis were available and would soon be delivered. However, the skis that were delivered were E84s at 170, so I never did get to ski on the E88s I requested even though they were promised twice. Next year if I rent I’ll probably try one of the several local ski shops at the Snowmass Mall or Base so I’ll know for sure what I’ll be getting. I realize that the season got off to a poor start and a lot of the rental equipment was badly damaged, some probably beyond repair, but I don’t think this excuses two broken verbal promises.

Posted on March 09, 2018 by
Great friendly and efficient service.

Posted on March 03, 2018 by
I hired Ski Butler's to pamper my girlfriend. Their professional, courteous bedside manner won us both over. My only regret is I brought my own gear.

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