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Frequently Asked Questions

How does Ski Butlers ensure my safety?

This is our top priority. In addition to ensuring all equipment is fitted and teched properly we will be implementing the following safety protocols. Team members will be wearing masks and gloves at all times. Team members will be disinfecting the shop and equipment each morning, afternoon and evening. All delivery vehicles will be sanitized before and after each delivery. Customers will have the option for no or limited touch boot fittings.

How does Ski Butlers service work?

Simply book your reservation online, by calling Ski Butlers or through your concierge. We will deliver all your equipment rentals directly to your accommodations on the date and time of your choosing, offer full-support throughout your rental and will pick all your equipment up after your final ski day.

Does Ski Butlers bring extra boot sizes?

This is our #1 question and we have it covered. Sit back and relax, as we bring a variety of boot sizes to ensure a guaranteed perfect fit for every renter.

What if there is a problem with the equipment during my rental?

We're on our way. Simply give us a call, let us know what's not quite right and we'll be there within 45 minutes. Boots feel a bit off? No problem, we'll bring a variety of other options. Skis too long or too short? We've got plenty of inventory to find the perfect pair. Just give us a call and let us know where to meet you.

How does pickup work?

We will pick all your equipment up from your accommodations between 4-7pm on your final rental day.

Can I switch from skiing to snowboarding or vice versa during my rental?

Wow, you are the ambitious type. Yes, as long as there is availability you are more than welcome to switch as much between sports as you like.

Is there a minimum rental period?

Only two days for the majority of the ski season. We have a 3 day minimum from 12/26/20 - 1/1/21.

What is your cancellation policy?

Ski Butlers has one of the least restrictive cancellation policies in the ski industry. If you cancel you order 24 hours or more before your scheduled delivery date and time, there will be no penalty or charge for canceling. If you cancel your order within 24 hours of your scheduled delivery date and time, you will be charged 25% of the order total.

Exception: If you end up getting sick and cannot travel, you will not be penalized for canceling within the 24 hour window.

When do you charge the credit card?

We charge the credit card after the delivery, once we know you are more than satisified with our service and equipment. During the booking process, your credit card is used to hold your reservation only.

Is there a delivery service fee?

Absolutely not. We don't have any hidden fees. Prices include skis, boots, poles and our full delivery, support and pickup services. Helmets, Goggles, High Performance Boots and Insurance are add-ons.

What are the benefits of Ski Butlers Plus?

Ski Butlers Plus will keep all your historical information on file for easy and fast reservations during future bookings. Login 24/7 to make a new reservation, re-book past reservations, and more.

Can I buy the skis I rent?

For sure. Most equipment will not be available to purchase until after March 15th. Simply call the last Ski Butlers location you rented from and ask for the General Manager.

Discount Options for Aspen/Snowmass, Vail/Beaver Creek, Park City/Deer Valley, Big Sky, North Lake Tahoe and Whistler/Blackcomb:

Save 20% when you book online for at least 6 consecutive days or have a group of 15 or more. Save 25% when you book online for at least 8 consecutive days. Blackout dates apply for all discounts: 12/26/20 - 1/1/21 and 2/11/21 - 2/15/21.

Discount Options for Breckenridge/Keystone/Copper, Jackson Hole and South Lake Tahoe:

Save 10% when you book online 7 days in advance of your delivery date. Save 20% when you book online for at least 6 consecutive days or have a group of 15 or more. Save 25% when you book 8 or more days. Blackout dates apply for all discounts: 12/26/20 - 1/1/21 and 2/11/21 - 2/15/21.

Discount Options for Steamboat, Sun Valley and Telluride:

Save 10% when you book online 7 days in advance of your delivery date. Save 20% when you book online for at least 6 consecutive days or have a group of 15 or more. Save 25% when you book online for at least 8 consecutive days. Kids Rent FREE with each paying Adult Rental of 4 days or more with our Performance Package or above. First Timer Package is not eligible for this promotion. Blackout dates apply: 12/26/20 - 1/1/21 and 2/11/21 - 2/15/21.