Ski Butlers Beaver Creek Customer Reviews
Net Promotor Score: 100%
The Net Promoter Score, or NPS®, asks one single question ---- How likely is it that you would recommend Ski Butlers to a friend or a colleague? It is a straightforward metric that holds companies and employees accountable for how they treat customers. It has since been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. Companies with the most efficient growth engines operate at NPS efficiency ratings of 50 to 80%.
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Posted on January 14, 2019
by Marco Burgos
Fast response at any further change or adjustment in your equipment! great!
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Posted on January 14, 2019
by May Breslow
A bit Pricier but the convienence was worth it for us
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Posted on January 14, 2019
by Nolan Harmon
Ski butlers took the stress out of getting our gear. They brought everything to where we were staying, fitted us and left. When we were done, they picked it all up at our front step. Ski butlers allowed us to enjoy our vacation instead of running gear around vail after a long day on the slopes. Thanks
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Posted on January 12, 2019
by Kevin Mitchell
Started off great. Then 1 pair of skis went missing via SB valet and that put a damper on things. The team did move to rectify the situation but it was unpleasant as another rude guest had the same experience (and made a big stink in front of everyone). The issue was resolved from start to finish in about 30-40 minutes but my child missed the start of her ski class and that caused additional issues. I was promised a full day credit which I have yet to receive.
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Posted on January 12, 2019
by Amanda Vincent
Great service, and very good quality equipment.
Highly recommend it! |
Posted on January 10, 2019
by Ashley Hester
I have used Ski Butlers a few times for large groups and it has been a great experience each time. They arrive and pick up on time. They come back within a reasonable time frame to exchange gear that doesn't fit after trying them out. I will continue to use them for future trips!!
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Posted on January 10, 2019
by Kirk Brewer
Seriously the best way to rent ski equipment!
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Posted on January 10, 2019
by Robert Hipp
Easy process and very helpful staff! I forgot to order goggles and they were able to come up with some for us right away! Definitely recommend Ski Butlers!
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Posted on January 09, 2019
by Donna Smith
I have already recommended Ski Butlers to my son’s girlfriend.
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Posted on January 08, 2019
by Donna CORRATO
The Ski Butler Team that serviced us in Beaver Creek was great! They were so accommodating to my family given that our luggage didn't arrive for 3 days, (thank you American Airlines!). Ski Butlers did everything they could to get us skiing! They were really awesome! I highly recommend their services.
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Posted on January 08, 2019
by Bill Hickey
Nice group to work with. Equipment was excellent. price was ok. Credit back for one (last) day didn't ski.
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Posted on January 07, 2019
by Marissa Mettauer
Great fitting! Very punctual!
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Posted on January 07, 2019
by Kemal Kirisci
Andy was super friendly and helpful. I can't imagine an easier way to rent skis.
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Posted on January 07, 2019
by Kyle Woodruff
Great service and great equipment!
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Posted on January 07, 2019
by Oscar Arroyo
Boots and skies were new. Delivery was on time. Great experience ...
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Posted on January 06, 2019
by Claire Thomson
Really great service! So much better than having to get to a store and getting rushed through the process.
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Posted on January 06, 2019
by Mark Yokem
A little confusion on the equipment y’all brought us but it was worked out in the end. Thanks for your help.
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Posted on January 06, 2019
by Cathlin Verplank
Awesome, very knowledgeable staff...very efficient and reliable. Definitely recommend Ski Butlers!!
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Posted on January 06, 2019
by Jenny Irwin
Guy that dropped off skis was Awesome
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Posted on January 06, 2019
by Bonnie Walsh
They were excellent!!!!!!!!could not say enough good things!
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Posted on January 05, 2019
by Steven Hadorn
Totally exceeded our expectations
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Posted on January 04, 2019
by Gavin Duke
Made it very easy and saved time with getting on the slopes. Great delivery and pickup. Cheers
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Posted on January 04, 2019
by Amie Springmeyer
As always our experience with Ski Butlers was picture perfect!!
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Posted on January 04, 2019
by Joseph Barton
Rare to find service like this- definitely
Will use Ski Butler in the future! |
Posted on January 03, 2019
by Stephen O'Sullivan
I feel the equipment does not meet the package purchased.
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Posted on January 02, 2019
by Carlie Knauer
Awesome service and great equipment!
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Posted on January 01, 2019
by Valerie Bischak
Excellent service, quality skis, and so convenient.
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Posted on December 31, 2018
by Jeffery Lineberger
Couldn't ask for a better service! Will definitely use Ski Butler's again. Reliable and customer friendly. Served our family well!
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Posted on December 30, 2018
by Jeremy Kortes
The best end to end service. A must have as part of a family ski vacation!
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Posted on December 29, 2018
by Bill Hillenbrand
Great service!
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Posted on December 27, 2018
by Darrel Papillion
This was our first ski trip. Ski Butlers is an awesome service - the agents were courteous and efficient and the equipment was top-notch. They delivered and picked up at our hotel!
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Posted on December 23, 2018
by Greg Tillett
Awesome service. So easy.
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Posted on December 23, 2018
by John Simon
Excellent service and equipment. Even came to our room after our first day of skiing to swap out a pair of boots that were a little small for our daughter. Highly recommended - best rentals in Vail.
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Posted on December 22, 2018
by Calvin Mcgowan
Andrew was amazing!
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Posted on December 21, 2018
by Scott Etheridge
Great service and team members.
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Posted on December 21, 2018
by Cheryl Cindrich
Service was great . And the technician was very friendly and knowledgeable. All of our equipment was good quality and my order for my family of five was all correct and even included some boot size options.
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Posted on December 21, 2018
by Ryann Cindrich
We always use Ski Butlers !! It makes our trip seamless!
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Posted on November 30, 2018
by Catherine Maher
Excellent customer service!
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Posted on November 28, 2018
by Cody Smith
Great service, super responsive! Will use again!
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Posted on November 26, 2018
by Rebecca Witt
Ski Butlers made the ski rental process so convenient and easy. They brought everything to our hotel room and then picked it all up for us when we were done. We also loved using the valet service for our skis each day.
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Posted on November 26, 2018
by William Sublette
They were terrific. Friendly, efficient, and a tremendous time saver. Worth every penny!
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Posted on April 08, 2018
by Jason Siener
From the first introduction, to changes in equipment during our rental period and upon pick up of our rented equipment the staff was curteous and responsive.
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Posted on April 08, 2018
by Christine Stolberg
Why go out to rent your equipment. They deliver and pick-up for the same price or less and will change your equipment out if you do not like what they brought for you the first time.
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Posted on April 07, 2018
by Brent Gnodtke
I would not hesitate to rent from Ski Butlers again in the future. Thank you for helping my kids first trip out West be such a great memory.
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Posted on April 04, 2018
by Beth Ridley
Super easy to work with. They accommodated nearly all requests and handle changes no problem
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Posted on April 02, 2018
by Jim Penilla
4th season I have been a customer and will come back again
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Posted on April 02, 2018
by Cathy Ethington
I loved the experience Ski Butlers provided. The ease of doing business was so appreciated. When you are having to make many plans for visiting guests, Ski Butlers made obtaining equipment a "one stop shop". Steve was the best!
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Posted on April 01, 2018
by Liz Park
Friendly, professional, and knowledgeable staff. The equipment was good and if there was a problem they were quick to help out. They were on time for delivery and communicated thru text reminders/call for pick up. Thank you.
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Posted on March 31, 2018
by John DiSciorio
Great staff! Everyone I dealt with from making a reservation, to delivery and pick up was a smooth and very easy and affordable process! Highly recommend for your rental needs!
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Posted on March 30, 2018
by John Iaciofano
Ski Butlers did come back the next day and bring out the right size equipment for the kids however the money you spend my opinion they should get it right the first time. It took Ski / snowboarding instructors to tell me what to tell Ski Butler so they get it right. I would think that sizing is something ski butler should have got right the first time. Their job is to size up the client and rent out proper equipment. When the snowboarding instructors seen the size of the board they all knew right away that it was way off. I even made a comment when they first came and dropped off the equipment that the boards look way to big. They both said no that the right size for them. I would also like to see them update there equipment. I haven't seen bindings like that in a very long time? Ski Butlers did take off the charge for the day we did not use the equipment. That was very honorable and I thank them for that. I would not use them again due to the lack of ability to get the sizing right the first time and old equipment. I would calk it up to just a one time bad experience with them.
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