Ski Butlers Beaver Creek Customer Reviews

The Net Promoter Score, or NPS®, asks one single question ---- How likely is it that you would recommend Ski Butlers to a friend or a colleague? It is a straightforward metric that holds companies and employees accountable for how they treat customers. It has since been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. Companies with the most efficient growth engines operate at NPS efficiency ratings of 50 to 80%.

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Posted on January 30, 2018 by
Being the Head of Sales for Inspirato, I will be singing your praises to everyone I speak with. Thank you again for taking such great care of my family!

Posted on January 29, 2018 by
It is good to know that you don't have to worry about having your skies ready when you are. The process is easy and trouble free. Makes your skiing experience all the much better. Looking forward to next year.

Posted on January 29, 2018 by

Posted on January 28, 2018 by
Thank you Ski Butlers for a wonderful rental experience. My husband and I wanted to try shorter skies and the staff was super cooperative with our request. :)

Posted on January 28, 2018 by
Ski Butlers were incredibly helpful to us, especially as we don't ski regularly. They knew exactly what type of equipment we needed and were able to teach us how to care for, carry, and wear our equipment.

Posted on January 24, 2018 by
One morning one set of our skis were not at the valet slope side. The staff at Ski Butlers were great and quick at fixing the situation. Thanks!

Posted on January 23, 2018 by
Chris H came prepared with multiple boot and helmet options for my wife, 4-year-old daughter, and me. He helped us get all set up and made sure everything was a great fit and was very patient with our many questions.

Posted on January 23, 2018 by
Ski butlers is amazing! Easy to arrange and a pleasure to deal with! Everyone on our group of more than 30 people agreed it was the smartest move of our trip. Ty!

Posted on January 22, 2018 by
Skis and boots appeared pretty beat up for early season. Maybe last years gear.

Posted on January 22, 2018 by
Service was good, showed up when they said they would.

Posted on January 22, 2018 by
On time. Very helpful and friendly

Posted on January 22, 2018 by
Simply outstanding service. Without question. Keep it up.

Posted on January 22, 2018 by
Great customer service. Rob Graham, Toronto

Posted on January 22, 2018 by
Thank you, Ski Butlers, for your awesome service during our most recent Colorado ski trip. Not only did we receive our equipment in a timely manner, but Ski Butlers were quick to accommodate our needs when one of our family members experienced a medical emergency. Will definitely use you again!

Posted on January 20, 2018 by
Outstanding service. Really made our family ski vacation very convenient. Getting skis for two adults and four kids is always a challenge.

Posted on January 19, 2018 by
Great service. Equipment is always in good condition.

Posted on January 18, 2018 by
It was convenient to have equipment picked up last day. However, Ski Butler should not advertise that they will deliver to your room unless they know that the hotel will allow them to provide that service. We had to walk to the resort cafe to be fitted . If boots are changed , technician should have known to reset bindings. This resulted in on mountain frustrations and delays by not being able to click in

Posted on January 17, 2018 by
Very nice people to do business with.

Posted on January 16, 2018 by
I chose you again this year, because you had the specific set of skis I wanted to demo (Soul 7)

Posted on January 16, 2018 by
Great staff and great experience.

Posted on January 16, 2018 by
When we only have a few days on the mountain, Ski Butlers truly makes the equipment rental part a piece of cake. My brother and I each have 4 kids. Including our wives, that's 12 people needing to get fitted for equipment. Getting set up in the comfort of out own place while unpacking and having a beer is definitely worth the price of the delivery service. Great equipment too. In the past, we've called to have them switch equipment if anyone decided to change from skiing to boarding. Never a problem. We used them for at least 5 years in a row. We've always had a great experience. I'd never stand in a rental line again!

Posted on January 14, 2018 by
The friendly and helpful staff makes the experience so much better.

Posted on January 12, 2018 by
Very nice staff, very accommodating, very helpful

Posted on January 11, 2018 by
Renting used to be e nightmare. Not with Ski Butlers. It is great!! Delivered to your hotel and personally fitted.

Posted on January 09, 2018 by
Thank you! I enjoyed my experience!

Posted on January 09, 2018 by
The whole process was very smooth

Posted on January 09, 2018 by
I really appreciated how easy it was to switch out my boots for a better fitting pair after a day of skiing

Posted on January 09, 2018 by
Super Convenient and Friendly! Great Service! Thank You!

Posted on January 09, 2018 by
I've used Ski Butlers at various locations for the last 8 years. Customer Service set you apart from others in the past. I'm disappointed in the customer service from may last few rentals but most recently at Beaver Creek. Technician not very knowledgeable of the area or conditions. You have no customer loyalty rewards and lack knowledge of my equipment trends/sizes from prior rentals. Previously, you allowed 'rest days' with no charge with little discussion. This rental I had to make a big production to credit rest days. (Next time I'll let you pick-up and return the equipment 24 hours!!!)

Posted on January 09, 2018 by
Great service

Posted on January 09, 2018 by
My skis were perfect for my height and ski ability, the edges seemed freshly sharpened and the base - though it had quite a few scratches (not surprising!) - was freshly waxed. I don't normally like to rent skis but these were perfect for my needs.

Posted on January 08, 2018 by
Great service. Definitely using you all again

Posted on January 08, 2018 by
Ski Butlers was so easy to use! Thank you for being so accommodating!

Posted on January 08, 2018 by
great service both in the fitting/sizing area and at the Antlers ski lockers, however, it will take an improvement of the equipment to get my business on my next Vail trip

Posted on January 07, 2018 by
Easiest way to rent skiis. Customer service was great. Had to make a quick ski change at the bottom of the mountain one day and the equipment was changed out in 15 minutes, no hassle.

Posted on January 05, 2018 by
Great service.

Posted on January 04, 2018 by
Great group of people who are top class service minded!

Posted on January 03, 2018 by
As a repeat customer, its easy to arrange because all information is in the system. Kids age, weight and height is updated and then ski rental package gets selected and delivered and fitted. Great on-site service, its exactly what you want when skiing.

Posted on January 03, 2018 by
well done, great guys, fantastic skis

Posted on January 03, 2018 by
Thanks again for another great ski trip! We’re hoping to come back later in the season and we’ll be calling y’all for sure!

Posted on January 03, 2018 by
We used ski butlers in vail. Dan was awesome! He fit our family of 5 and did a great job fiitting us with our ski equipment. Will definitely use again!

Posted on January 02, 2018 by
Customer service is excellent. I have a small problem with my binding on our last ski day. Within 10 minutes, Chris, who happens to be the GM, met me at the lift line and fix the issue and less than 30 seconds.

Posted on January 02, 2018 by
Arthur was great and super helpful

Posted on January 01, 2018 by
Okay but not great

Posted on December 31, 2017 by
The friendliness of the employees on the phone and in person makes all the difference. Thanks for being patient and nice.

Posted on December 29, 2017 by
Best equipment. Nicest people. Very accommodating. We love renting from Ski Butlers1

Posted on December 28, 2017 by
would recommend service without hesitation to anyone, staff was some of the most helpful I have experienced.

Posted on December 27, 2017 by
Amazing customer service. Highly recommend. Getting ski equipment so easy.

Posted on December 26, 2017 by
I was so impressed with the service. Andy arrived on time first calling to make sure we were there. Fitted and tried the boots and snowboard. Labeled everything. Super friendly. Unfortunately one daughter got sick before she started. With one phone call I was issued a full credit. The snowboard, boots, helmet were picked up for return.
Great communication, superb service. Will definitely use again. Highly recommend.

Posted on December 24, 2017 by
Great service! We needed ski butlers to come back three times for various reasons (all our own fault), and they helped us promptly and with a smile until we got everything right for our family. They even came right to the mountain to change out equipment that wasn't working for me after I took my first run. I highly recommend them and will certainly use them again.

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