Thanks to everyone who is a part of our Ski Butlers family; from our customers, lodging properties, team members, concierges, friends and family, for helping make this our best holiday season ever. How do we measure best ever? By the amount of satisfied customers and fun we have.
As Ski Butlers has grown, it has been my main responsibility as president, to offer the highest level of customer service possible; the same level of customer service that we were founded on. We want our customers to be WOW’d!
How do we accomplish this? It is a simple system based on a commonsense business approach: Treat our customers well and give your employees respect and opportunities to grow. Sounds simple and it is. But it works very well.
By taking exceptionally good care of customers, you earn their steadfast loyalty. They pay us back by doing business with us over and over again. At the same time, by treating employees like owners and offering them great opportunities — professionally and financially — we not only encourage them to keep customers happy, we give them a powerful incentive to grow the business beyond everyone’s wildest expectations. I am seeing this happen before my very eyes and it is SO rewarding, fun, and humbling.
Happy New Year and make sure you come visit a Ski Butlers location this year…we will WOW you! (If you have never been WOW’d, be careful, it can be kind of addictive!)
— Bryn Carey, President