Customer Reviews and What They Mean to Us
The lifeblood of Ski Butlers’ Legendary Service is our customer reviews.
At the end of the ski vacation, Ski Butlers emails a simple survey to our customers. The survey asks the question: “Would you recommend us to a friend or colleague?” The survey is scored on a scale of 1 – 10, with 9 and 10 being a “Yes”.
A sample survey: We highly recommend this company- we arrived at our hotel and everything we needed was there for us including personal attention by a representative-if something needed to be changed during our stay, Ski Butlers handled it with ease-no standing in crowed lines or any hassle what so ever-terrific service!!
Each of Ski Butlers 10 locations will read each review and make changes accordingly to continue to push our service to the best of our abilities.
Core Value #3 — Honesty and Integrity are the Foundations of our Success
We believe in transparency, which is why we post all of our customer reviews for each location on their page.
For example: http://www.skibutlers.com/park-city-ski-rentals/reviews
Ski Butlers has been delivering Legendary Service for the past 10 winters, and we strongly believe that by asking our customers for honest feedback, we have been able to gain trust, loyalty and a greater understanding of what it takes to become the industry standard for excellence.
Thank you for your feedback, and happy skiing this winter!