Ski Butlers Heavenly Customer Reviews

Net Promotor Score: 97.5%

The Net Promoter Score, or NPS®, asks one single question ---- How likely is it that you would recommend Ski Butlers to a friend or a colleague? It is a straightforward metric that holds companies and employees accountable for how they treat customers. It has since been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. Companies with the most efficient growth engines operate at NPS efficiency ratings of 50 to 80%.

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Posted on March 11, 2018 by
John and Richard were a pleasure to deal
with. They fitted our family of 4 skiers and 2 very young first time snowboarders an hour after we arrived in South Lake Tahoe. We will be sure to use your service again and ask for John and Richard to be our “Butlers” thank you for making it easy!

Posted on March 11, 2018 by
Your employees are courteous and professional. See you next year!

Posted on March 10, 2018 by
First time at the snow, and with your gear was a blast.

Posted on March 09, 2018 by
We all said we will never rent skis any other way if Ski Butler is available! You are the best!

Posted on March 08, 2018 by
After skiing on too short skis I requested longer ones and they were at our house within the hour.

Posted on March 07, 2018 by
We needed a different size ski and boot for one of the kids and they came at our convenience to replace them. I was impressed at the turn around since I called at 7am and they were at our place by 7:15. On our last day we weren’t able to ski because of the snow storm, so they offered to credit us back the fee for that day. I didn’t even ask! They offered! That’s customer service! And I will always use Ski Butlers from now on!

Posted on March 06, 2018 by
Seriously great service. Both guys who helped me out were the best and will absolutely use again.

Posted on March 05, 2018 by
John was awesome!

Posted on March 05, 2018 by
I called last minute as I was driving up to ski Heavenly and the guys got me set up in less than 15 minutes. I had to leave midday and again they were so flexible getting my gear. I'm not sure why anyone would rent from the another shop and certainly not from the resorts. Ski Butlers = Better equipment, more convenience, and competitive cost.

Posted on March 05, 2018 by
Rich and the staff were great and very accommodating.

Posted on March 01, 2018 by
Thank you! We love Ski Butlers. Two years in a row (Deer Valley & Heavenly) Ski Butlers has made our trip so much easier.

Posted on March 01, 2018 by
Your service was truly awesome?? It made renting equipment easy! Every person from your firm went the extra mile to ensure our equipment was both suitable for us and in great condition!

Posted on February 26, 2018 by
John was such a pleasure to work with! He was so friendly and polite and on time and respectful… Thank you John for all of your help this weekend

Posted on February 26, 2018 by
I want to recognize the amazing job John did for my family during our visit to Heavenly/South Lake Tahoe. He went above and beyond. He is just another example of the type of people you employ for this service. We have always been pleased with your people.

thank you John.

Posted on February 25, 2018 by
Would definitely use them again

Posted on February 23, 2018 by
This was my first time using Ski Butlers, but I have to say, I am now spoiled. They came to me with the equipment, it was fast, easy, and correct on the first try. Returning was also a breeze, loved that they came to me to pick it up as well. I will use Ski Butlers again, and recommend them to all my friends..

Posted on February 23, 2018 by
They were super flexible when my daughters decided they wanted to switch to snowboards during our trip. In a few hours they were at our hotel cheerfully swapping out our equipment. These guys are terrific. I wish I knew about them years ago!

Posted on February 23, 2018 by
Fabulous service and great staff. We’ve used Ski Butler’s many times and have consistently had phenomenal experiences.

Posted on February 22, 2018 by
Great experience! There really wasn’t anything they could have done better.

Posted on February 20, 2018 by
Overall a very good experience. Drop off and pick-up where painless (stayed at a hotel). Professional and polite staff. Delivery arrived within the stated time window on a holiday weekend. Tried on the boots, found the right pair and then I was done. It took no more than 5 minutes! We will definitely use again on our next visit to S. Lake Tahoe. Good job SB!

Posted on February 20, 2018 by
This is just an excellent service. I highly would recommend to everyone. I started with skis that were a little long and they brought me shorter ones quickly. Staff was very friendly. Very happy with the service!

Posted on February 18, 2018 by
Our equipment was great, perfect edges on our skis and kids said that their boots were really comfy!

Posted on February 18, 2018 by
John and KZ were great. We went to the Gun Barrel Pub to hear them play in the band

Posted on February 17, 2018 by
Excellent customer service and curtesy of staff

Posted on February 14, 2018 by
Everything was Awesome. Easy to talk to, accommodating fitting was quick and seamless. delivery and pick up was easy. they even came back to drop off some shoe padding one of us left inside the ski boots!!! awesome service!!!

Posted on February 13, 2018 by
Hi I have asked 3x now for a credit to be issued for a helmet rental I never had.. 3 people told me they would take care of it and it has not happened. It's only $10 per day but I never ended up renting a helmet so I should not have been charged for it... Apart from that I cannot complain about the service the guys were prompt and great... If somebody wants to call me to confirm the credit was made that would be great.. Thanks Lee 954-224-9537

Posted on February 12, 2018 by
Rick and team was amazing while delivery to us at our house in Tahoe on jack circle. They made it very easy for everything!

Posted on February 12, 2018 by
ski butlers kick ass.

Posted on February 11, 2018 by
Great experience. Delivery guys were nice people.

Posted on February 11, 2018 by
The delivery staff was on time and very friendly.

Posted on February 11, 2018 by
Traveling to a ski destination all day with flights, luggage and driving always make for a long day. Add to that getting ski equipment late so you can hit the slopes first thing the next day. Ski Butlers made our trip so much easier. The convenience of delivery and the great quality of equipment made our trip the best ever! Friendly attentive staff only added to the wonderful experience. We are telling all our friends! So glad we found Ski Butlers!!

Posted on February 10, 2018 by
Love you guys.....have used you in Steamboat and Tahoe -- would never consider renting any other way.

Posted on February 09, 2018 by
Service is great. Equipment needs upgrading in Tahoe.

Posted on February 08, 2018 by
Love the whole process. Great service.

Posted on February 04, 2018 by
Great job!

Posted on February 02, 2018 by
So simple and easy to rent , went above and beyond , will never rent anywhere else !!

Posted on January 30, 2018 by
John at South Tahoe was excellent! The equipment was awesome, fitting was perfect and John met me at the bottom of the gondola for pickup. Super convenient! And communications with Chris, Cody and all were great. Wonderful experience -- THANKS!

Posted on January 30, 2018 by
I have used Ski Butlers for the past six years at several different resorts. The service has always been better than expected and the equipment is excellent. I have my own skis, but never fight the hassle of even taking them. They are always there when promised and have the latest equipment. I highly recommend them.

Posted on January 29, 2018 by
Excellent Service! Very accommodating and nice to have the equipment delivered right to your hotel. Guys working there were super nice.

Posted on January 29, 2018 by
Cody and Rich were awesome. Would have invited them in for beers if they weren't working.

Posted on January 27, 2018 by
Service is great. Fast, friendly, and super convenient

Posted on January 23, 2018 by
Have used you guys for 6 year and you are always on time and very efficient. Mrs Ryan

Posted on January 23, 2018 by
Cody was an excellent staff member. Extremely knowledgeable and helpful. Underutilized in my opinion, promotion should be in the near future for him. Excellent customer service skills.

Posted on January 16, 2018 by
Fantastic service! Very friendly, capable, and on time.

Posted on January 14, 2018 by
Ski Butlers is the best

Posted on January 13, 2018 by
Overall, this was a great experience. The guys who delivered the equipment (skis, boots, poles, goggles, and helmets) were punctual, professional, and knowledgeable about the entire process. I will definitely recommend them to my friends and use them again in the future.

Posted on January 10, 2018 by
Rich was awesome.

Posted on January 08, 2018 by
Top notch, easy to arrange, made my trip enjoyable!

Posted on January 08, 2018 by
Excellent service great company.

Posted on January 08, 2018 by
you guys rock.. 100% committed to us having a good trip - love it!

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