Ski Butlers South Lake Tahoe Wins John Rust Award
South Lake Tahoe, CA…Ski Butlers South Lake Tahoe wins its the John Rust Award for exceptional customer service, scoring a 96.74% on its NPS Score*, the highest of any Ski Butlers location.
In memory of John Rust, a former Ski Butlers team member who passed away from Osteosarcoma, Ski Butlers has created the John Rust Award for exceptional customer service. This award is given annually to the Ski Butlers location that scores the highest on the NPS Score. Ski Butlers will donate $1000 on behalf of the winning location to the Pediatric Cancer Foundation for Osteosarcoma cancer research.
Ski Butlers South Lake Tahoe is run by GM Alex Reese and Asst. GM Althea Marks.
*The Net Promoter Score, or NPS®, asks one single question — How likely is it that you would recommend Ski Butlers to a friend or a colleague? It is a straightforward metric that holds companies and employees accountable for how they treat customers. It has since been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. Ski Butlers uses the NPS Score to monitor and manage its customer service. Ski Butlers companywide score was 92.97% for the 2011-12 season, with a variance of just 9.44% between all locations.
About the Pediatric Cancer Foundation The Pediatric Cancer Foundation is a nonprofit organization dedicated to funding research to eliminate childhood cancer. Their focus is to fund research to find less toxic, more targeted therapies by partnering with leading hospitals nationwide. Over the past 21 years, the PCF has donated more than $6 million to researchers. They are based in Tampa, FL.