Ski Butlers Wins 7th Consecutive Platinum Service Award
Vail, Colorado…Ski Butlers Vail has won the Vail Platinum Service Award for the seventh consecutive year. This award is given by the Vail Valley Partnership for exceptional customer service. Ski Butlers is the only ski shop in Vail to have won this award for seven consecutive years.
Ski Butlers measures its customer service through the Net Promoter Score. The Net Promoter Score, or NPS®, asks one single question — How likely is it that you would recommend Ski Butlers to a friend or a colleague? It is a metric that holds companies and employees accountable for each customer experience. Net Promoter Score has been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty.
Ski Butlers sets Net Promoter Score threshold at 90% to be considered successful. This Leads our industry.