Ski Butlers Snowmass Customer Reviews

Net Promotor Score: 91.6%

The Net Promoter Score, or NPS®, asks one single question ---- How likely is it that you would recommend Ski Butlers to a friend or a colleague? It is a straightforward metric that holds companies and employees accountable for how they treat customers. It has since been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. Companies with the most efficient growth engines operate at NPS efficiency ratings of 50 to 80%.

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Posted on December 02, 2016 by
Great company!

Posted on April 07, 2016 by
I wouldnt use anyone else!

Posted on April 05, 2016 by
Ski Butlers is literally the most convenient ski rental service I've ever used, hands-down. They were so good about managing our complicated schedules (our flight was late, had to delay delivery, then our rentals were all different rental periods, etc.) We didn't even need to specify which lengths skis we wanted, and they all came perfectly suited for us. They're professional and cool people who are so responsive and helpful. We can't wait to rent from them again!

Posted on April 03, 2016 by
Demo skis were more on par with generic rental skis

Posted on April 03, 2016 by
Reliable and flexible.

Posted on April 03, 2016 by
Rossignol boots just don't fit my feet. Performance boot was too soft.

Posted on April 03, 2016 by
Loved the skis

Posted on April 03, 2016 by
I didn't rent boots but my 12 year old daughter did not complain. Major accomplishment.

Posted on April 02, 2016 by
I would recommend to upgrade boots to premium. It only costs $13 extra/day. We regretted we did not do it this time.
I have to change appointment time due to flight delay. They are accessible whenever I call, attentative and flexible to meet customer's needs. It was very pleasant experience. I will use Ski Butlers for out next ski trip!

Posted on April 02, 2016 by
I had a loose binding on the snowboard, ski butlers came to my hotel and replaced the binding. I also extended my rental and they made the process seamless.

Posted on March 30, 2016 by
I changed out my ski's for powder and they were very accommodating. The skis showed some wear but that was to be expected. They were tuned up very nicely.

Posted on March 29, 2016 by
We had a great experience. Very helpful and convenient.

Posted on March 28, 2016 by
Not an expert on the subject, but boots and skis worked perfectly

Posted on March 28, 2016 by
These are the best guys around! Congrats!

Posted on March 27, 2016 by
The great thing about Ski Butler is the personal service that you get - and everyone we dealt with was extremely helpful. However, my skis and boots were not up to the level quality that I expected and I ended up turning them in early.

Posted on March 27, 2016 by
Ideal service for a short stay when you don't want to spend a lot of time on your rentals.

Posted on March 27, 2016 by
Equipment is always top notch. Even my snowboarding instructor was impressed with my gear.

Posted on March 26, 2016 by
Our big group couldn't have been happier with our ski rental service. Absolutely fantastic equipment and service.

Posted on March 26, 2016 by
On two separate occasions I wanted to switch to either a different ski or length - absolutely no issue at a prompt switch - excellent

Posted on March 25, 2016 by
I always have a hard time getting boots that fit well. I wish you would keep my info and bring a different pair the next time. I'm always 1/2 way thru my vacation when I want to change

Posted on March 25, 2016 by
Great job. Only comment would be that edges could have been a little sharper.

Posted on March 23, 2016 by
Loved every part of using Ski Butlers and would highly recommend the service to anyone, especially families.

Posted on March 21, 2016 by
I have to admit that the boots were extremely comfortable. I have always had issues with my boots, and Ski Butler fit me to my boots perfectly.

Posted on March 20, 2016 by
We would use this outstanding service again!

Posted on March 20, 2016 by
If something isn't fitting right or you want to change sizes, it's easy, you accommodate your clients so well and your staff are knowledgable and friendly. This is our 6th time using ski butlers in 5 different locations and each time we have not been disappointed. Thank you again. LH

Posted on March 19, 2016 by
Loved it. Going to use them every time we ski now.

Posted on March 19, 2016 by
I called several times bugging you guys to do things for me. You always answered my calls and bent over backwards to help me. I will always use you guys for the rest of my life. You are the best.


Posted on March 18, 2016 by
Everyone's boots fit really well and were warm. The biggest concern with renting skis/boots is always how the boots fit but these were great.

Posted on March 16, 2016 by
I was so pleased with ski butlers, the service was fantastic and the skis were great and very reasonably priced!

Posted on March 14, 2016 by
Very comfortable

Posted on March 14, 2016 by
After renting from others in the past, and had mediocre at best equipment, I am extremely pleased with the equipment and the convenience of Ski Butler.

Posted on March 14, 2016 by
I would have liked to opportunity to try more than one manufacturers skis.

Posted on March 13, 2016 by
My rental skis broke on the mountain and they met me at the base within 30 minutes with new ones. Great customer service!

Posted on March 12, 2016 by
Loved the boots so much I almost asked if I could buy them....and sorry I didn't!!

Posted on March 09, 2016 by
Best rental skis yet!

Posted on March 05, 2016 by
Loved the skis and snowboard! Ski Boots were average. Didn't seem like high performance quality and werenot the most comfortable.

Posted on March 04, 2016 by
I would definitely use the ski butlers again. What a great idea

Posted on March 04, 2016 by
The ski butler was so convenient and made getting skis/boots a piece of cake. The girl and guy that delivered our ski gear were delightful. We definitely will use the Ski Butler next time we go skiing.

Posted on March 04, 2016 by
This was our second experience with Ski Butlers. They called to see if all was well, after our first day of skiing. That is customer service!

Posted on March 02, 2016 by
This was such an easy and enjoyable experience. The Ski Butler team who came to meet us couldn't have been nicer and more accommodating. This was truly an exceptional experience. Thank you Ski Butlers!

Posted on March 01, 2016 by
Great company to rent from. Recommend to everyone!!

Posted on March 01, 2016 by
Simple. At the hotel. Adjusted to fit. Under 10 minutes for everything.

Posted on March 01, 2016 by
I really thought my first experience with Ski Butlers was top notch! Even when moving around to different mountains in the area, they were very accommodating! A friend I was with was renting from the a very "high end" ski shop that did not offer any of the quality or service that you guys do. He was shocked and will likely be a future customer with you on his next ski trip after he saw how easy it was and what a great experience. Highly recommend!

Posted on February 29, 2016 by
Great service, follow up, and helpful delivery person. Very well run. Ontime. Prices very competitive. Equipment was good.

Posted on February 24, 2016 by
I will use ski butlers whenever we travel to ski. The take care of every detail and are prompt and pay attention to our needs - not theirs.

Posted on February 22, 2016 by
Now being a multiple use customer in different locations, I have been very satisfied with ski butlers and the quality of their equipment.

Posted on February 21, 2016 by
Thanks for being a part of a great vacation!

Posted on February 20, 2016 by
Very nice staff and very flexible. The quality is just perfect thank you

Posted on February 19, 2016 by
Super convenient and great service! Not much more expensive than standing in line at the rental store. You have a new customer for life!

Posted on February 18, 2016 by
I have used Ski butlers for a few years and have been truly pleased. They have great customer services and very professional.

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