Ski Butlers Telluride Customer Reviews

Net Promotor Score: 86.6%

The Net Promoter Score, or NPS®, asks one single question ---- How likely is it that you would recommend Ski Butlers to a friend or a colleague? It is a straightforward metric that holds companies and employees accountable for how they treat customers. It has since been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. Companies with the most efficient growth engines operate at NPS efficiency ratings of 50 to 80%.

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Posted on April 08, 2016 by
Exceptional service and reliability! Took a lot of effort out of renting the equipment so I could focus on enjoying my vacation!

Posted on April 06, 2016 by
they were great!

Posted on April 04, 2016 by
The skis could be a little better and the sizing of the skis is very conservative. I received 162 cm skis when other places I use 170 to 175. There was a performance difference. Also, the boots did not fit well and caused blisters on both ankles. Partially due to my physical traits and partially from poorly designed boots.

Posted on April 02, 2016 by
Best boots and skiis i have ever rented

Posted on April 02, 2016 by
Nice model skis, just pretty beat up given last week of season. I love ski butlers tho, makes life so much easier on vacation, especially given we have 3 children under 11.

Posted on March 31, 2016 by
Customer service was excellent. The guys who came out were very helpful, knowledgable and friendly.

Posted on March 29, 2016 by
My left was great, but for the first time ever, the right boot was painful and it seemed like too much of an effort to call you to come back with another pair. Wasn't sure if your location was located right there at the ski area.

Posted on March 27, 2016 by
We loved the fact that you had our profile on file, which made the rental process super fast

Posted on March 26, 2016 by
The boots were comfortable, but in retrospect, I should have gotten a high performance boot.

Posted on March 24, 2016 by
Spent the time to get it right! Good gear, ontime, professional. I saw one of our reps on a Gondola on the way back to a parking lot, and he offered to drive me back up to the cabin I was in. Cheers to a great crew!

Posted on March 20, 2016 by
Ski Bulters is the only way to go. My brother in law needed a helmet and Ski Bulters met him at base of the mountain after he did one run. Ya'll are the best and I can't believe that people would rent from anyone else!

Posted on March 19, 2016 by
I rented skis for my kids which were great. When I had an issue with my personal skis on the mountain, they came and got me and my skis, took me to the base, and fixed them quickly. I was back skiing in 45min! They didn't want to charge me so I had to tip. Great service!!

Posted on March 18, 2016 by
I'm not an advanced skier, so I don't have a ton of perspective on the best quality skis or boots. My only comment is that one of my husband's poles was a bit broken (one of the plastic "notches" at the bottom had broken off). Not a big deal but he noticed it. Other than that, everything seemed to be in very good condition

Posted on March 16, 2016 by
My skis were a bit too long and I called from the mountain on my first day. I was able to request shorter skis and was met at the base of a chairlift an hour later with the shorter skis. I didn't even have to leave the snow. It was super easy and quick. Highly recommend.

Posted on March 16, 2016 by
The whole experience was excellent. The staff at the Telluride shop was friendly and knowledgeable. The service was great, including adjusting the delivery time on our first day when our accommodations were not ready as originally planned. The selection of Rossi skis worked well for our group.

Posted on March 14, 2016 by
Skis needed some fresh wax

Posted on March 14, 2016 by
I've used ski butlers for several years and have always gotten exceptional service.

Posted on March 14, 2016 by
very friendly and helpful

Posted on March 13, 2016 by
This is my first time using ski Butlers, on the recommendation from family. I would highly recommend them for their excellent customer service, convenience, and equipment support. I will be using them again the next time that I ski.

Posted on March 13, 2016 by
This is the third year that we have used Ski Butlers and always been very happy with their service.

Posted on March 13, 2016 by
Quality was good but I couldn't get a really good fit with either brand of boots you carried. One was slightly too big, the other was way too tight. I adjusted to the too loose ones. I would have liked to have a bigger selection, but boots were comfortable.

Posted on March 13, 2016 by
Ski Butlers have taken care of our ski rentals for over five years in three different Colorado ski resorts. Their friendly, knowledgeable staff and top-quality, convenient service can't be beat!

Posted on March 13, 2016 by
Totally customer focused! Great customer contact people.

Posted on March 12, 2016 by
I questioned the boots but they turned out to be really comfortable. Skis seemed a little bit beat up but the were well waxed and worked just fine

Posted on March 12, 2016 by
Our daughters snow board & boots were very poor. Ski instructor was very surprise

Posted on March 11, 2016 by
The service we received was outstanding! Ski Butlers allows you to avoid the hassle of going to a ski shop, try on boots, and then travel to the lift. They show up to your house with the equipment and even pick it up when you're done. I will certainly use them again!

Posted on March 11, 2016 by
We loved this service and intend to use in the future.

Posted on March 10, 2016 by
Only one request: expand your ski brands carried by at least one.

Posted on March 09, 2016 by
Excellent service, good attitude by employees.

Posted on March 09, 2016 by
Very friendly staff, took time to tell us about telluride, great quality boots.

Posted on March 08, 2016 by
Willy and Jordan were on time, upbeat and very helpful - so easy!

Posted on March 07, 2016 by
Equipment is top notch.

Posted on March 07, 2016 by
Delivery service excellent, very professional and friendly. Very satisfied with delivery of equipment as ordered. My experience with attempt to exchange skis, however, not so good, did not have desired length in stock. But I understand the issues with having too much inventory. Overall, very satisfied - will call on Ski Butlers again.

Posted on March 06, 2016 by
So easy and the people there were excellent. Wouldn't rent anywhere else after this.

Posted on March 05, 2016 by
I will definitely work with you again

Posted on March 04, 2016 by
I was impressed that they checked in after the first day of skiing to make sure everything fit properly if it hadn't they would have corrected the situation. Their staff was knowledgeable, helpful, and extremely friendly.

Posted on March 02, 2016 by
They were the best we have had

Posted on February 29, 2016 by
I found Ski Butlers very easy to deal with. They were very flexible with changing our skis and extending my rental. No hassles!

Posted on February 29, 2016 by
The person who brought the snowboard was incredibly nice but he was a skier. He attached the bindings on backwards. It took a day for us to figure that out and change them ourselves. Also at 6'4 260lbs I needed a wide board with size 13boot. This wasn't available so I wouldn't rent from you again purely because of this.

Posted on February 28, 2016 by
Great no hassle customer service. Prompt and friendly.

Posted on February 28, 2016 by
All our equipment was top of the line, and appeared to be new.

Posted on February 26, 2016 by
This service was great! Got rid of all the rental hassle for me and made it quick and easy to get on the slopes. The crew was also super friendly and helpful.

Posted on February 26, 2016 by
I use Ski Butler every time I ski. They couldn't make things any easier for me and they are always great people! Thanks Ski Butler!

Posted on February 25, 2016 by
It was a chance meeting that led us to Ski Butlers, but we will now seek them out wherever we go to ski.

Posted on February 24, 2016 by
It was great that I did not have to wait in line at the ski rental place.

Posted on February 22, 2016 by
I skied new boots mid-February. Loved them.

Posted on February 22, 2016 by
Rental experience was in the top two of my life (and I've been around 57 years). Thank You!!!

Posted on February 21, 2016 by
great people...dont know enough about equipment to rate it. it worked fine for us

Posted on February 21, 2016 by
Allison & Keaton delivered gear for five people. Everything we ordered was delivered. They were enthusiastic about our ski week ahead & answered a ton of questions for us! Every time I called & spoke with someone on the phone they were very professional & the answer was always, "No problem!" A+ customer service!

Posted on February 20, 2016 by
See above comment. I would defs
Recommend ski butlers but the once incident was a major inconvenience as the second group really wanted to get on the mountain that day and had to change plans to take the skis to a store to be properly set up.

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