Ski Butlers Whistler Customer Reviews

Net Promotor Score: 88.6%

The Net Promoter Score, or NPS®, asks one single question ---- How likely is it that you would recommend Ski Butlers to a friend or a colleague? It is a straightforward metric that holds companies and employees accountable for how they treat customers. It has since been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. Companies with the most efficient growth engines operate at NPS efficiency ratings of 50 to 80%.

Write a Review

Posted on February 08, 2017 by

Great service. I did not have a booked reservation but they accommodated me anyway.

Posted on February 07, 2017 by
My husband needed his boot size changed 3 times and they came each time without issue. His bindings broke on day 4 but Ski Butlers met him ASAP at the bottom of the mountain to fix. It was great we didn't have to worry about bringing equipment anywhere for size change or repair. Loved it!

Posted on February 01, 2017 by
We'll definitely use again wherever Ski Butlers are available. We booked from Australia and the process from drop off to fitting to equipment replacement (if required) to collection was hassle-free.

Posted on January 31, 2017 by
The insole of my boots slid around on me throughout the day. The skis were great

Posted on January 30, 2017 by
Overall, we had great, on-time service with a very well respecting staff. They were easy accommodating when we had additional people come, and were prepared when some of us forgot our boots. I would recommend to visitors in the future.

Posted on January 28, 2017 by
Bad ski boit recommendations

Posted on January 25, 2017 by
On time delivery at our condo, friendly service, review of equipment and settings, recommendations for skiing both mountains, and efficient pick-up: we could not have asked for more. Even offered to meet up to switch or tune equipment if needed! See you in our next trip to Whistler. Thanks Ski Butlers!

Posted on January 23, 2017 by
Thank you for making the ski trip so easy from start to finish!

Posted on January 23, 2017 by
Ski Butler's were amazing, they came back multiple times to help switch out skis and even brought my husband boots when his personal boots were causing problems for him. They came to our hotel and fitvus in the comfort of our own room, no lines or waiting. The equipment was top notch and looked new and well maintained. I will definitely be using Ski Butler's again!!

Posted on January 23, 2017 by
Totally satisfied with service and equipment. Will do it again

Posted on January 22, 2017 by
We were a party of 8 friends we did tell Richard to split the order separately, they told us not to worry that they made the split and st the time of pick up will make the charge. The last day they arrive, with separate orders and make the charge separately, That's excellent service!!! Thx ski butlers

Posted on January 21, 2017 by
Reliable and responsive service; personable staff. Wpuld book the butlers again in a heartbeat.

Posted on January 20, 2017 by
First time my wife didn't complain about her shins thanks to advice from staff and quality gear.

Posted on January 18, 2017 by
Overall great experience. I'll plan to order through you guys again when I ski next.

Posted on January 18, 2017 by
Mike did a great job. It was very easy to use this service. Thanks!

Posted on January 17, 2017 by
Anyone needing to rent equipment and not staying at a location that already has equipment rental on site should use Ski Butlers. Communication prior to the trip was great. All my questions/concerns were addressed promptly. The delivery and fitting were on time and personable. We were able to ask any questions about specific trails and recommendations without any rush. Quality of the gear was great. We did not have any issues with fittings or equipment. Best part was at the end of the trip when you take off your gear and just put it outside of your door to have picked up!

Posted on January 17, 2017 by
Outstanding Service! I had to switch out my ski boots after the first day on the mountain. Ski Butler's delivered a new pair within hours.

Posted on January 17, 2017 by
They are so accommodating

Posted on January 16, 2017 by
Good service. Nice people that realy wants to serve you well.

Posted on January 15, 2017 by
Great work by the whole team to deliver and pick up on time. Made not having a vehicle a non-issue!

Posted on January 13, 2017 by
They were timely and quick in delivering the equipment

Posted on January 12, 2017 by
Ski Butlers is great! I don't know why anyone would stand in those horrible lines at rental shops when you can get it delivered to your doorstep on your schedule. The guy that delivered our snowboards was knowledgeable and very nice. He answered all of our questions. Delivery and pick up was a breeze!

Posted on January 09, 2017 by
Couldn't have been more impressed with Ski Butlers. They were the perfect solution for someone who hates dealing with the frustration and long lines at the resort rental places. Everyone I interacted with was professional, helpful and friendly. It saved me so much time and made my trip to Whistler that much more enjoyable. I'll encourage everyone I talk to who is visiting to use Ski Butlers!

Posted on January 09, 2017 by
The service and quality of equipment is outstanding. Thank You

Posted on January 09, 2017 by
Makes it easy - highly recommend!

Posted on January 08, 2017 by
This was seamless. We showed up. Our skis were ready for us. It took no time to get the gear handed out. We left them at the front desk of our lodging at the end of the trip and never had to deal with them again!

Posted on January 04, 2017 by
I would highly recommend Ski Butler to anyone looking for great service, friendly staff and top notch equipment.

Posted on January 01, 2017 by
Good service

Posted on January 01, 2017 by
Great service, super friendly!

Posted on January 01, 2017 by
I have gone on ski trips for decades. Ski Butlers was a new concept for our family. The convenience and care of the delivery of equipment to our family on Christmas Eve so we could be on the slopes Christmas morning!
We highly recommend Ski Butlers.

Posted on December 31, 2016 by
Highly recommend, everything was so easy and we were extremely happy with the gentleman who came out to fit everything for us!

Posted on December 28, 2016 by
Great service, no waiting in lines!

Posted on December 22, 2016 by
We rented equipment for our 15 y/o son. It worked very well. We will use them again when we come back.

Posted on December 22, 2016 by
Wonderful customer service and brand new equipment! Fantastic experience.

Posted on December 19, 2016 by
I will ALWAYS use Ski Butlers when they are available! They come to you and make your ski prep time easy and seamless!

Posted on December 17, 2016 by
The actitud of the staff (phone and in person) makes you feel really apreciate! Thank you for everithing!

Posted on December 17, 2016 by

Posted on December 16, 2016 by
Confidence on the slopes starts with your equipment and the way it fits. Great service on our arrival date and friendly approach made us feel that we were in the right hands from the very beginning. We will definitely use you the next time we are in Whistler.

Posted on December 12, 2016 by
Thomas was fantastic! Very helpful...would highly recommend this service ??

Posted on December 07, 2016 by
Even when th board broke they came to th hotel asap and switched it out... and anything that needed refining they were always available. Nothing was too much trouble!

Posted on November 28, 2016 by
This is our second time using Ski Butlers and we couldn't be happier with the service we received.

Posted on November 28, 2016 by
Ski Butlers was great! We booked 12 hours before we needed our stuff and they were there smack in the middle of the window we selected. Would definitely use them again. They also gave us all brand new equipment for this season. Great powder skis for the outrageous amount of snow we got this weekend.

Posted on April 28, 2016 by
I highly recommend Ski Butlers!

Posted on April 19, 2016 by
I rented sport skis. My opinion on quality is not accurate as I'm relatively new at skiing and know nothing about skis. I think next time however I'll go to the higher performance skis so that I can realize my full potential without blaming the skis for holding me back.

Posted on April 11, 2016 by
Only my infants / toddlers used boots so cannot really comment but they did not complain

Posted on April 11, 2016 by
All the equipment was great and it made such a difference having them delivered and picked up from the hotel. Thomas was very helpful and good with the children and choice of ski's made ski-ing through slush at the end of the day effortless (almost).

Posted on April 11, 2016 by
It would be great to have at least
2-3 brands of boots to choose from.

Posted on April 08, 2016 by
My boots were for a narrow fitting person, would have liked the option to have had a better fitting pair. Overall happy with using ski butler.

Posted on April 07, 2016 by
Good service

Posted on March 31, 2016 by
I have used you guys 3 times and been really pleased each time. My one complaint this time was that the basket on one of my poles was broken. I didn't notice until I was skiing the first day and then forgot to call you to get a replacement but it is the kind of thing I would have hoped you would have noticed before giving me the equipment. Anyway - its really no big deal and I will definitely use you guys again.

1   2   3   4   5   6   7   8   9   10   11   12   13   14   15   16   17   18
Review Form