Ski Butlers Squaw Valley Customer Reviews

Net Promotor Score: 88%

The Net Promoter Score, or NPS®, asks one single question ---- How likely is it that you would recommend Ski Butlers to a friend or a colleague? It is a straightforward metric that holds companies and employees accountable for how they treat customers. It has since been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. Companies with the most efficient growth engines operate at NPS efficiency ratings of 50 to 80%.

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Posted on December 08, 2015 by
I have been renting for the last five years from different SB locations and the service is always perfect, staff is very knowledgeable and courteous. Equipment is always in perfect shape.

Posted on December 04, 2015 by
absolutely the BEST

Posted on December 04, 2015 by
Thank you for your help in fitting our family! We really appreciate your kindness!

Posted on December 03, 2015 by
It kept coming loose and I know if I called they would come and switch me out no problem. It was a short trip tho so I just rolled with it. Otherwise my feet stayed dried and warm

Posted on December 01, 2015 by
Thank you for making or ski vacation hassle free!

Posted on November 30, 2015 by
thanks for the great service

Posted on November 30, 2015 by
What a great service! Friendly, knowledgeable, low key staff. Beats waiting in line at the lodge, hands down.

Posted on November 17, 2015 by
Mike and Alex are doing a great job!!

Posted on November 16, 2015 by
Alex was so helpful and attentive to making sure my first ski experience in 22 years would be enjoyable and safe.

Posted on April 03, 2015 by
Such a great service! Wish they had this at all the resorts!

Posted on April 01, 2015 by
The guy who fit me said the boots need to be "snug" but when I told him my toes were at the top, he said as long as when I lean forward,they come off top of boot, they were good. I have a huge blister on under my big toe, which hurts and prevents me from wearing certain shoes. Maybe you need a better boot fitter?

Posted on March 21, 2015 by
Appreciate great service for money.

Posted on March 20, 2015 by
Loved the service. This is the way to ski!

Posted on March 17, 2015 by
The equipment came first thing in the morning with a call letting us know he was almost there. Made it very easy to rent from.

Posted on March 13, 2015 by
Had some boot issues. Staff changed them out for better ones.

Posted on March 11, 2015 by
No line, no waiting around! This service was very quick and painless, especially with three kids. Very convienant.

Posted on March 11, 2015 by
Very attentive and great follow up-truly outstanding service.

Posted on March 10, 2015 by
Would use Ski Butlers every time. Great people, very flexible and easy.

Posted on March 09, 2015 by
I was so glad a friend told us about your service. Everyone I interacted with was so nice, accommodating, and helpful. I will never rent from a shop or ski resort again! This was the best idea ever! Thank you ski butlers!

Posted on March 09, 2015 by
This was my first time using Ski Butlers and the service and equipment was as promised. The representatives were very clear on delivery times and while fitting the equipment. i could not have been more please and will be sure to use Ski Butlers on a future trip.

Posted on March 01, 2015 by
What awesome fast friendly service! Boot didn't feel right after first day, ski butler brought me new boots within 15mins! All while I sat in the comfort of my couch... Not waiting in line somewhere dealing with crowds. Thank you, ski butlers! See you next ski season!

Posted on February 28, 2015 by
Appreciated your accommodating with the number of days we decided to ski. If you want to post this to your website without using my name, or just my first name, that would be okay!

Posted on February 25, 2015 by
Great service! Delivered skis within 10 minutes of the early end of the quoted time frame, and picked up skis promptly upon the end of my visit. No hassle whatsoever. Quality was superb.

Posted on February 21, 2015 by
Will use again in the future-

Posted on February 21, 2015 by
My feet were more comfortable this time

Posted on February 21, 2015 by
I would rent again

Posted on February 21, 2015 by
Great customer service . So wonderful to arrive late and have our skiis delivered in the morning so we could get right on the slopes!

Posted on February 19, 2015 by
You guys really took great care of us. We will definitely be using you again.

Posted on February 18, 2015 by
Loved the door to door service! Delightful guy working with us.

Posted on February 18, 2015 by
Thank you for a great experience. You guys really went above and beyond to make our rental stress free and convenient and we avoided the long lines at the slopes.

Posted on February 18, 2015 by
Less expensive than renting from Northstar with excellent service and top of the line equipment. I wouldn't go anywhere else for rentals.

Posted on February 17, 2015 by
Our guys were great

Posted on February 10, 2015 by
Thank you so much!

Posted on February 10, 2015 by
Service with a smile every time. Very accomidating

Posted on February 10, 2015 by
Great fit, right equipment

Posted on February 10, 2015 by
Why would anyone spend time driving to a shop and stand in line when you can have it delivered to you?

Posted on February 09, 2015 by
Although we had overall a great experience with skibutlers, we felt that atleast one of the guys on the team was a bit passively insulting. None of our family knew skiing and being the first time skier we had lot of stupid questions. As soon as we turned our back, we could sense a "mock" from one of the guys in their team. The name was Alex i think.

Posted on February 07, 2015 by
Customize delivery time. Customize pick-up time. Quick, easy to arrange. Can stay in text/cell contact in case of need for adjustments... Really you can't beat their service. This is our 4th time/4yrs...if you figure cost of equipment/transport costs then it's a no-brainer

Posted on February 07, 2015 by
The first pair of boots I got I could tell we're going to be too tight. But the second pair they brought was way too big. I was able to get a replacement the next night and the boots were great. I loved the service and all the guys I interacted with were really nice and professional. i just wished I could have had more boot options the first night. Though I realize that is very difficult when you are bringing boots for 4 people to a room.

Posted on February 03, 2015 by
Using Ski Butlers made our trip so easy. The staff was friendly & knowledgable. We spent our time on the slopes not fooling with gear.

Posted on February 02, 2015 by
I really liked the skis. Good choice.

Posted on February 02, 2015 by
everyone at ski butlers in north tahoe was great and extremely helpful. you guys rock!

Posted on January 31, 2015 by
First time snowboarding. Very friendly getting me hooked up. Didn't laugh either when I told them I ate it on the mountain. Awesome people.

Posted on January 30, 2015 by
Love you guys, it's our 4th time using you, just wish you would get some really great boots!

Posted on January 30, 2015 by
Ski Butlers make it easy. We have rented from them numerous times over the years, from different locations, and every experience has been great.

Posted on January 27, 2015 by
Must confess I heard no good/bad comments on equipment. I could see it was in good shape and relatively new.

Posted on January 27, 2015 by
great service! thank you.

Posted on January 25, 2015 by
We needed helmets- not sure why the didn't come with our package delivery.

Posted on January 24, 2015 by
snowboard and boots were great. Bindings not so great. Difficult to unlatch.

Posted on January 24, 2015 by
Boots ok

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