Ski Butlers Blog posts for 'customerservice'

WOW of the Week

Ski Butlers relentless focus on excellent customer service leads our managers to get creative with how we recognize great work from our team members.  One of the ways we do this is through what we call WOW of the Week.

 

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Vail Valley Partnership: Platinum Service Award

Ski Butlers as been a member of the Vail Valley Partnership (VVP) for a number of years. The VVP is the regional community development organization, dedicated to the economic vitality of the Vail Valley. They support local businesses, unite key stakeholders, and lead collaborative efforts throughout the community.

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Ski Butlers Shop Culture

As you can imagine, things at Ski Butlers are pretty quiet in the summer months. I mean that in a literal sense. Besides the keystrokes and clicking mouses as our small summer crew diligently works on their individual projects, there isn’t much else in terms of noise or distractions.

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Customer Service & The Golden Rule

There are thousands of studies and articles highlighting what it takes to provide great customer service. But what's interesting to me based on all of my expereinces and all the advice I've read and listened to, when it comes to delivering great customer service, your thought processes needs to boil down to just one priciple: be a decent human being. 

Or to paraphrase several philosophers, treat your customers as you want to be treated when you're a customer.

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