Ski Butlers Blog

Customer Service & The Golden Rule

There are thousands of studies and articles highlighting what it takes to provide great customer service. But what's interesting to me based on all of my expereinces and all the advice I've read and listened to, when it comes to delivering great customer service, your thought processes needs to boil down to just one priciple: be a decent human being. 

Or to paraphrase several philosophers, treat your customers as you want to be treated when you're a customer.

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Why Rent Bikes in Aspen? And Other Bike Questions.

We often get a lot of questions about biking in Aspen or around the Valley.  So I thought I would answer here some of the questions we frequently get.

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Creating More Time

One of the reasons I started working at Ski Butlers was the culture. I have been around the ski industry for a while- working at a ski shop in Pittsburgh during college, and now living in Park City for the past 7 years. I finally found a company that shared the same views and passions as I did. When I interviewed for the job, I remember talking about how I used to be the guy on vacation and valued the guest experience. I was assured that Ski Butlers customer service was incredibly important and was excited to see what that looked like. What I discovered was, Ski Butlers actually creates more time on your vacation.

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Hiring All-Star Staff Members

Ski Butlers’ relentless focus on hiring the best people for each open position allows us to achieve excellence in customer service season after season.  Hiring a team of all stars in a ski town year after year can be a challenge due to the fact that we are only able to offer seasonal employment to most of our employees, not to mention the challenges of finding housing in a ski town at an affordable price.  So, as a team we have spent lots of time over the years refining our hiring process and job offerings to make sure we are able to attract and retain awesome employees. The people we hire each Fall, in preparation for the ski season, are the face of our company out on each delivery, so we make sure to do our due diligence in hiring and training in order to deliver legendary customer service all winter long.

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