Rental Day Packs
Terms & Conditions
Effective date: 8/12/2026 | 2026 – 27 ski season
These Terms & Conditions (“Terms”) govern the purchase and use of Pre-Committed rental-day packs (“Packs”) offered by Ski Butlers Holdings, LLC (“Ski Butlers,” “we,” “us”). By purchasing a Pack, you agree to these Terms, to the Ski Butlers rental agreement and equipment liability terms in effect at the time of each rental (the “Rental Agreement”), and to our Privacy Policy. If you do not agree, do not purchase a Pack.
1. What is a Pack?
Packs are prepaid rental packages good for a fixed block of consecutive rental days, redeemed together on a single order. Each Pack purchase issues one redemption code, valid for the number of days in that Pack. Packs are sold in the following forms:
Individual Pack — 2, 3, or 4 consecutive rental days for one (1) guest, redeemed on a single order.
Family Pack — 2, 3, or 4 consecutive rental days for up to two (2) adults and two (2) junior guests (up to four (4) guests total), booked together on a single order.
A Pack’s redemption code is valid only for the number of days purchased and cannot be split across multiple bookings. For example, a 4‑day Pack must be redeemed as one 4‑day consecutive rental — it cannot be used as two separate 2‑day rentals, on two different orders, or on non-consecutive dates.
Packs are offered at a single blended, discounted rate and are sold only through SkiButlers.com.
2. Eligible equipment & exclusions
Each Pack entitles the covered guest(s) to a standard Ski Butlers rental package (skis or snowboard, boots, and poles as applicable) for each day in the Pack, inclusive of standard delivery, fitting, and support, at the guest’s selected location. A Pack’s redemption code may be applied to any Eligible Package regardless of that package’s standard price — this flexibility is part of the Pack’s value.
Exclusion: the Premium Custom package is not an Eligible Package and cannot be booked using a Pack’s redemption code. Guests may add-on products by paying the applicable difference at checkout, subject to availability.
3. How Packs are redeemed
Issuance. After purchase, Ski Butlers will send one redemption code by email for each Pack purchased, along with redemption instructions. Allow a short processing time; codes are not issued instantly at checkout.
Consecutive-day redemption, one order. A Pack’s redemption code must be redeemed for the full number of consecutive rental days in that Pack (2, 3, or 4), booked together as a single order. It cannot be applied across separate trips, non-consecutive dates, or multiple orders.
Booking required. A redemption code is not a reservation. You must make a rental reservation for the Pack’s full consecutive-day period and enter the code as a promo code at checkout; the order price will adjust to reflect the Pack. You pay, at delivery, only for anything beyond what the Pack covers (for example, an eligible upgrade). All rentals remain subject to availability, delivery-area coverage, and the Rental Agreement.
No partial redemption. Once a redemption code is applied to a booking, the full Pack is consumed regardless of how many of the covered days are actually used. Redemption codes have no cash value. No change, credit, or refund is given if you use fewer than the full number of days in your Pack on that booking.
Family Packs. A Family Pack’s redemption code covers up to two adults and two juniors (up to four guests total) on the same order for the Pack’s full consecutive-day period. Bringing fewer than four guests does not create any credit or additional value; the code is redeemed in full upon booking.
4. Delivery, fitting & saved profiles
Your rental includes a standard delivery and in-person fitting at the start of your Pack’s rental period. If you purchase and redeem more than one Pack during the season, we may use the sizing and preferences saved to your Renter Profile to provide an expedited delivery on subsequent Packs. Junior guests: because youth sizing changes, a re-fit may be required for junior guests and Ski Butlers may adjust equipment at delivery.
5. Expiration & forfeiture
All Packs must be redeemed by June 1st, 2027. Any Pack that has not been redeemed by that date, in full, as one consecutive-day booking, is forfeited, with no refund, credit, or extension into a future season.
6. Pricing & payment
The full Pack price is charged at the time of purchase. Pack pricing reflects a blended, discounted rate across Ski Butlers locations and dates and will not be re-priced, adjusted, or matched based on the specific location, date, or package a guest later selects at redemption. Taxes and any applicable fees are applied as required.
7. Refunds & cancellation
Packs are non-refundable. All Pack sales are final. Packs cannot be returned, refunded, exchanged for cash, or credited, in whole or in part.
Cancelling a booked rental. If you cancel your entire Pack booking outisde the cancellation window (24hrs) in the Rental Agreement, and before any day of that rental has occurred, Ski Butlers may, at its discretion, reissue your redemption code for future use before the Pack’s expiration date. Cancellations made inside that window, made after the rental has begun, or covering only part of a multi-day booking, do not entitle you to a reissued code, a refund, or credit for unused days.
8. Transfers & use by others
Packs and redemption codes may not be sold, resold, bartered, or transferred to any third party, and may not be used for any commercial purpose. We may void any Pack or redemption code we reasonably believe has been sold or transferred in violation of these Terms.
9. Equipment, damage & liability
All rentals booked with a Pack are subject to the Ski Butlers Rental Agreement, including its provisions on equipment condition, damage, loss, optional damage protection, assumption of risk, and limitation of liability. Nothing in these Terms modifies or waives the Rental Agreement. Skiing and snowboarding are inherently dangerous activities; the guest assumes all risks as described in the Rental Agreement. You will have the option to purchase Damage Coverage at time of booking. Damage Coverage protects you against normal wear and tear damage that may occur. It does not protect against lost equipment, stolen equipment or damage that leaves the equipment unuseable to Ski Butlers.
10. Changes to these Terms & to the program
We may modify these Terms or discontinue the Pre-Committed program prospectively. Changes will not reduce the number of days in a Pack already purchased or shorten the stated expiration date for Packs already sold. Material changes will be posted at SkiButlers.com.
11. Governing law & disputes
These Terms are governed by the laws of the State of Colorado, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to a Pack or these Terms shall be resolved as provided in the Rental Agreement; if the Rental Agreement is silent, the state and federal courts located in Colorado shall have exclusive jurisdiction.
Ski Butlers Reservations — reservations@skibutlers.com | phone: 877−754−7754 | SkiButlers.com