Customer Service & The Golden Rule

There are thousands of studies and articles highlighting what it takes to provide great customer service. But what's interesting to me based on all of my expereinces and all the advice I've read and listened to, when it comes to delivering great customer service, your thought processes needs to boil down to just one priciple: be a decent human being. 

Or to paraphrase several philosophers, treat your customers as you want to be treated when you're a customer.



With technology, automated systems, and AI continuing to increase throughout all avenues of business we still find that a personal connection through speaking, emailing, or face-to-face time with an actual representative while feeling heard, valued and important can trump peoples decisions when it comes to purchasing a product or service. 

Don't get me wrong, we certainly have great tech in place to help support our customer service efforts but we don't overlook the importance of a friendly voice, a smile, and overall being kind and helpful to others.

At Ski Butlers we look at the above as a cornerstone to what makes us great. We follow the Golden Rule and we understand that each customer is unique when it comes to meeting their needs. Our personalized approach helps make vacations more memorable, brings families closer together, and facilitates positives experiences in the mountains. 

Below are a few testimonials that really highlight our customer service and personalization that every individual deserves...

"Ski Butlers made getting our skis and moving them around easy. Steel came to my condominim and was extremely helpful and enthusiastic! His customer service was superior." - Rice

"We have used Ski Butlers for 4 years now. We have always had outstanding service and super friendly employees! The convenience is amazing! If you ever have a poblem, they are right there to help, HIGHLY RECOMMEND!!" - Buete

"Very accommadating and a pleasure to work with! Great staff! Everyone I dealt with from making a reservation, to delivery and pick up was smooth and very easy and affordable prices!" - DiSciorio

"Excellent service and very friendly guys!!! Ski Butlers have been serving us for the last 7 years and are always very efficient and friendly!!! - Merello

"Ski Butlers is awesome! Staff is super friendly and helpful and the service makes a ski trip with kids 1,000 times easier." - Harris

"Ski Butlers is the utmost in convenience. We rented equipment from Ski Butlers for my extended family of eight during Presidents Week 2018. It was worth every penny. I will absolutley use them again on our next family trip to Beaver Creek. They showed up on time, they were super friendly and we were all ready to go (8 of us) in about 35 minutes. 100% convenient, 100% hassle-free, 100% friendly and professional." - Groothuis






Post A Comment
Note: Comments are subject to moderator approval. Your comment will appear after it has been approved by the moderator.

Blog Home