Ski Butlers Breckenridge Customer Reviews


Net Promotor Score: 100%

The Net Promoter Score, or NPS®, asks one single question ---- How likely is it that you would recommend Ski Butlers to a friend or a colleague? It is a straightforward metric that holds companies and employees accountable for how they treat customers. It has since been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. Companies with the most efficient growth engines operate at NPS efficiency ratings of 50 to 80%.



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Posted on December 26, 2015 by
Friendly drop off and pick up. Very convenient. If you want a specific length of ski/board, please be sure to note it in the comments when putting in a reservation!

Posted on December 26, 2015 by
This was our easiest skiing experiance ever, thanks in part to your services

Posted on December 25, 2015 by
4 pair of boots looked brand new. I upgraded because of screws in my ankle! No pain after four days. All items looked like new and we had no issues. Helmets really helped to keep us dry and warm!

Posted on December 25, 2015 by
Wonderful service! Megan and Megan were on time and very helpful!

Posted on December 25, 2015 by
The boots were amazing! Rented from Christy sports base of peak 9 last time and the boots were awful. What a different ski experience with great boots. Plus, not waiting in a line to get bad boots while comfortably relaxing in my condo is priceless.

Posted on December 25, 2015 by
New boots, fit great. I had no problems all week. Great customer service and friendly employees that were also professional. Will use again.

Posted on December 25, 2015 by
additionally I called around 4:00pm upon arrival and stated I only needed one helmet the gal that brought the equipment didn't know this. She said she would credit me back . I have not seen the credit yet ! Your idea of delivery service is great , but failed on expectations of service if you can deliver on a promise time or what was agreed upon ( credit my card for one helmet) than your service is not valued to me.

Posted on December 25, 2015 by
First time we decided to use a ski delivery service and did we pick well. Our tech was polite, patient and made sure that we had a perfect fit and all the info we needed to make the most out of our visit to Breck. He gave us advice on the mountain and her runs as well as restaurant and entertainment recommendations.

Posted on December 25, 2015 by
Best decision we made about our ski equipment! Convenience, quality, friendly!!

Posted on December 24, 2015 by
The boots that were brought still had paper in them. They were brand new and great.

Posted on December 24, 2015 by
Will use Ski Butlers from now on! Slightly more expensive, but worth every penny!!

Posted on December 24, 2015 by
Using Ski Butlers made one of the more stressful parts of the ski trip a breeze. We would definitely recommend them to friends and family.

Posted on December 22, 2015 by
This is the second time I've used Ski Butlers in Breck. They are always prompt and helpful. They have great service and make sure your equipment fits and works for you. Their "on the slopes" service is a comfort in case you get out there and have problems (which we didn't). The people are knowledgeable and so customer service oriented. Love Ski Butlers! Makes it so easy with no lines or hassle!

Posted on December 22, 2015 by
The staff was very courteous and helpful from the gear to local knowledge. Won't be waiting in line any longer for our gear!!!

Posted on December 20, 2015 by
They did everything they could to ensure I had a great experience at Keystone.

Posted on December 17, 2015 by
It is so much easier to have the right equipment delivered to your room than wait in line somewhere. If it doesn't fit they carry multiple sizes. Great people

Posted on December 16, 2015 by
Added more enjoyment to our trip.

Posted on December 16, 2015 by
As a beginner from Memphis coming and having ski butler rentals come to my lodge and fit me right there made it much easier to enjoy my vacation.. I highly recommend using the service oh and if you do offer coffee in the morning as a nice thank you as well

Posted on December 15, 2015 by
Great group of people and everything was done above expectations

Posted on December 14, 2015 by
The staff who delivered and picked up our equipment were incredibly nice and willing to answer any questions we had whether related to the equipment itself or general questions about Breckenridge (places to eat, things going on in town, etc.)

Posted on December 12, 2015 by
Brand new

Posted on December 12, 2015 by
Friendly staff, convenient service.

Posted on December 08, 2015 by
New Boots!! Need I say more?

Posted on December 08, 2015 by
Great experience would recommend ski butlers to anyone

Posted on December 07, 2015 by
We were beginners so I can't really say much about the quality. I do know that the boots were awful to walk in, they didn't really loosen much when not strapped up. But once to the slope everything worked great. They were adjusted well as they came off when necessary and no one was injured!

Posted on December 06, 2015 by
Ski Butlers made everything work. Delivery, pickup and quality of skis were all great!

Posted on November 29, 2015 by
Excellent Service!!! This is the best way to rent Ski's and equipment. Our family is sold on this painless process!!! Way to go Ski Burlers!!!

Posted on November 29, 2015 by
Excellent Service!!! This is the best way to rent Ski's and equipment. Our family is sold on this painless process!!! Way to go Ski Burlers!!!

Posted on November 26, 2015 by
Far exceeded my expectations

Posted on November 24, 2015 by
Incredible service! Made the experience of trying on boots amazing!

Posted on November 24, 2015 by
Best part of the experience were the folks who fitted us out. They went above and beyond in the level of service. Will continue to use them for our Ski trips.

Posted on April 20, 2015 by
Like to see higher end equipment options

Posted on April 20, 2015 by
Ski butlers was an amazing experience! I skied one day, and decided I wanted to try snowboarding the next; they brought me the additional gear at no extra cost! Had such a great trip thanks to Ski Butlers!

Posted on April 20, 2015 by
Awesome service!

Posted on April 19, 2015 by
The service was awesome and the convenience spoiled us. High recommend if you don't want to stand in line at rental shops. They come to you and come again if something is not quite the way you want

Posted on April 19, 2015 by
I recommend all friends and clients to use this service. I have never had a complaint and have only heard wonderful things about the Butler's. I myself will only use this service.

Posted on April 12, 2015 by
Alex and team did a great job for us out of the Breckenridge store! We had a total of 8 skiers and everyone was very satisfied with service and equipment.

Posted on April 08, 2015 by
You all were very responsive, delivered on time, communicated frequently, and were very flexible in pick up location and time. Thank you!

Posted on April 07, 2015 by
You guys were super helpful and very friendly. I can honestly say that it was the easiest ski rental experience I've ever had. When I come back to Breckenridge, I will definitely be back to Ski Butlers.

Posted on April 06, 2015 by
You can't be the service or the convenience of Ski Butlers - top notch.

Posted on April 06, 2015 by
Awesome concept. So easy to work with, came to our condo and we were done in no time. Flexible on pick up time and place too

Posted on April 05, 2015 by
We use Ski Butlers every time we ski out west. We have always been totally pleased with the equipment, service, and friendly workers. keep up the good work!

Posted on April 05, 2015 by
We were very impressed and pleased with your generous service. We can't say enough good things about how accommodating you were... From dropping off our skiis at our condo to dropping off a helmet for us at the mountain and finally to picking them up for us when we were done skiing. My one complaint is that my skiis weren't fit to my skill set or height. Also, the snowboard which we rented for my daughter was the wrong size but fortunately, you reimbursed us for the error. Overall, a very good experience and would be happy to recommend.

Posted on April 03, 2015 by
you were professional in every way. from the quality of equipment to your timeliness from bringing us the ski equipment to picking them up afterwards. thank you

Posted on April 02, 2015 by
Overall great experience! We'll use you again on our next visit.

Posted on March 31, 2015 by
We loved it! Won't do it any other way. Staff was courteous and very helpful. The service was very prompt. We have no complaints whatsoever!

Posted on March 31, 2015 by
Very responsive, customer focused. Over all, great service & prices. I've used them at different ski areas in different states and service was great

Posted on March 30, 2015 by
Ski Butlers is organized, on time, very professional and prepared - I'd highly recommend them!

Posted on March 30, 2015 by
The service and convenience of the Ski Butlers is unbeatable!

Posted on March 30, 2015 by
Ski Butler stuck with me on my boot Issues and by the end I had a fantastic fitted boot! Loved my short parabolic skis!!

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